Yes, several times, VERY pleased. Most recently I ordered a wireless optical keyboard/mouse set, got it in two days, half the price of anyplace else. I liked it, ordered another for my office computer, same results. Then, I ordered a third, as I like using it with my laptop if I am in the kithcen or wherever. It came fine but one of the little 'legs' on the keyboard that raise the backend up was broken. I emailed, they sent me a total replacement, both keyboard and mouse, said to keep the one with the broken 'leg'. I had it in two days, no charge. Great service.