My townhouse in Maryland was a Ryan. We loved it, salesperson was fantastic and super helpful, even after we'd moved in.
I'd build with them again. The builder for our current house was fantastic, salesperson was horrible. All my add ons were because I asked for them, and later I found out I could have had them do my fence, bump out my lanai, and stuff I definitely would have done, had I known it was an option.
Ryan bent over backwards to find a first time homebuyer's program (my DH's first house, my first house didn't really show up because it was a private mortgage). They deleted a finished basement when we said the extra $$ would take it out of our range.
We did get follow up calls and visits at 6 and 11 months to inspect everything before the warranty ran out. I'm not sure if that's Ryan's SOP or because the project manager was really customer oriented.
Suzanne