Anyone have problems with onboard bookings?

[DCL Repeaters]

Had a problem with on board booking on our 2/9 Fantasy cruise. DCL forgot to charge our credit card and the reservation was cancelled. Called today and they reinstated without any issues. Glad I looked to see if the reservation was on line.

Printed confirmations are a thing of the past. Long ago, you rec'd a print out of your confirmation either right on the spot when booking with an agent or delivered to your stateroom if you filled out a form and dropped it in the box.

 

[Meghatron]

Printed confirmations are a thing of the past. Long ago, you rec'd a print out of your confirmation either right on the spot when booking with an agent or delivered to your stateroom if you filled out a form and dropped it in the box.

Long ago? Since when is last April long ago?

 

[ruadisneyfan2]

I filled out a DCL survey not too long ago asking if I'd like self serve rebooking kiosks and I would totally love that!

You can! If you brought a laptop (or some internet access device) you can visit DCL's website no charge. It knows you're at sea and includes the discount.

If you don't have devices, you can sign out a mini laptop from GS for free but you must sign for it and there's a huge fee if not returned of course. They'll show you how to log on and you can book online. Again, it knows you're at sea and calculates the discount.
This was suggested to me while waiting in a VERY long line on the Dream when it first entered service.

The only problem I have with that is there is no place to enter TA info. I had planned to eventually transfer to my TA but it's been a dummy date for a year and now that's too late to transfer as per the new TA transfer rules.

If you don't care to put a TA on it, it's easy peasy!

 

[anna08]

Printed confirmations are a thing of the past. Long ago, you rec'd a print out of your confirmation either right on the spot when booking with an agent or delivered to your stateroom if you filled out a form and dropped it in the box.

Only once have I received a printed confirmation, but I will now request that one be left at my stateroom on the form when I fill it out. I really think that is your only way to assure the booking is correct. I have never gotten an email confirmation when I did not get a paper confirmation. My TA would call and confirm the booking with me, as I had designated them as my agent - maybe that's why no email sent.

I'm all for self booking kiosks!

 

[mikeymouse1223]

We booked onboard during our Jan 5/13 cruise. It was a very smooth process. A cabin for the 4 of us on the cruise + a cabin for SIL and family who weren't on the cruise. Deposits given for both rooms, and paper confirmations received for each reservation. They were both transferred to our DU agent without a hitch. It's too bad there isn't any consistency with the whole process! I hope you get your 2nd room figured out!

 

[lbgraves]

We made our first OBB in 2004. A printout would have been nice. All we get is the card we submit for a quote back with a handwritten note and a number to call an confirm.

 

[phoenixleigh]

We made our first on board booking on the February 9th cruise and we received a paper confirmation. I am now glad I got one. I verified I was locked in when I moved my room to starboard side and added my child.

 

[dceks cruisers]

You can! If you brought a laptop (or some internet access device) you can visit DCL's website no charge. It knows you're at sea and includes the discount.

If you don't have devices, you can sign out a mini laptop from GS for free but you must sign for it and there's a huge fee if not returned of course. They'll show you how to log on and you can book online. Again, it knows you're at sea and calculates the discount.
This was suggested to me while waiting in a VERY long line on the Dream when it first entered service.

The only problem I have with that is there is no place to enter TA info. I had planned to eventually transfer to my TA but it's been a dummy date for a year and now that's too late to transfer as per the new TA transfer rules.

If you don't care to put a TA on it, it's easy peasy!

This is a GREAT tip to know! Doing this next time!

 

[dceks cruisers]

We have gotten a confirmation letter every time we've re-booked and we've done the leave a card, leave info on a slip of paper and in person. In person this last time we got the print out on the spot, walked away and 10 min. later noticed our stateroom was for port side and we wanted starboard side so we walked back, she noted it and a new print out was delivered to our room later that night. I've always gotten a print out statement type letter. It doesn't break out cost by each member but has the total and stateroom, date, res. #.

 

[woody73]

On the Fantasy in December 2012, I asked the future cruise cast member for a OBB confirmation. She said they only confirm by e-mail.

Woody

 

[ruadisneyfan2]

On the Fantasy in December 2012, I asked the future cruise cast member for a OBB confirmation. She said they only confirm by e-mail.

Woody

I've had them say they won't print out the whole res info but I do ask for a confirmation # & jot it down. I won't leave the ship with out it.

 

[Subi WRX]

We've always received paper confirmation of future cruise bookings to our room. Not sure if it's because we usually sail concierge? I'm glad we get them, because even though my wife names our TA @ booking, it never makes it over to her, and my wife has to give her the reservation number to make sure she gets it.

 

[melaniejh1016]

This is terrible. So the way Disney is going to solve this is to make the reservation today using today's prices and honoring the 10% off. Except in the last 3 weeks since we began working on finding this lost reservation the price has gone up $450. They are refusing to honor the prices from 3 weeks ago even though we have emails and phone calls to them since then. :-( I am so upset about this! Any advice on how to take this to a higher level??

 

[Scillycruisers]

We rebooked onboard on 9th Feb cruise and got a printed confirmation in our room the nest day. By the time we had got ashore we already had an email from the TA saying they had the booking and have since then changed the date once we had confirmed DS school holiday dates. No problems, though the booking desks were really busy so once we had our quote we just handed the form to a CM who was checking the line, we were a bit unsure this would work, but it obviously did.

 

[dolphingirl47]

We booked a back to back cruise for this year while we were on the April Hawaii cruise last year. When I got back, I went online to get the reservation numbers to pass to my travel agent as I had nominated her and DCL can be a bit slow to let them know. I had the shock of my life when the Alaska cruise was showing, but the Repo was not. I got on to my travel agent and DCL told her that the credit card details for the deposit had been incorrect. She then pointed out that they had no issues charging the other deposit to the same card. After that they reinstated the booking at the same conditions.

Corinna

 

[dpswift]

Just last week on the last day of our Wonder cruise I went down and booked a dummy date. It was easy he used the credit card on file gave me a print out (I would have requested one) and the next day had an email as well. It was a good thing because he told me he was going to book Dec. 2014 but when I showed my husband the sheet he pointed out that it was Feb. 2014. I would have been upset to have missed the date to change the reservation.

 

[melaniejh1016]

I can't even believe they will not honor the pricing from when I was on board. This was their error not my fault :-( $450 is not chump change!