Anyone have experience with Costco

[mott]

We are taking our 2nd cruise on the Wonder in a couple of months and I booked through Costco. Anyone out there use them? Did you get your docs and such in time. Any other problems? Price was $200 below DCL, so I could not pass on savings. Only every time I call (twice now) I've been on hold for over 30 minutes! Hoping docs come ontime (since they go from DCL to Seattle and back to customer).

Thanks!!!

 

[mmouse37]

There are many threads that discuss many TA's....do a search under Costco and I bet you turn up a bunch.

But, yes, Costco saved me $700 over DCL's price for the repo cruise next month...our documents should be here next week but as long as I have them before we sail....I don't care when they come!!! The hold times can be excessive but it is worth to me for the savings. You know you can e-mail them and communicate that way. That is what I have been doing this cruise and had no problems.....

MJ

 

[challada]

Yes, used them...yes, there are long hold times for the phone...yes, they saved me a bunch of money ($800 less than the next closest quote)....yes, the documents made it w/plenty of time to spare.

 

[mott]

Thanks for the info!

 

[off to neverland]

If you have a prefeered or elite Costco membership, do you get the 2% cash back at the end of the year like you do on purchases or is travel excluded from this?

Anyone know?

 

[Timmbco]

No... but I believe they offer a stateroom gift if you are an executive member.

 

[Liz]

We haven't sailed yet but we are booked through Costco. The person on the phone was extremely helpful when I booked and I was very impressed.

 

[my3kids]

I booked 2 cabins through them a few years ago. No problems at all. We're not ececutive members but got a gift in each cabin. Maybe they have changed that to Exec. only since we sailed? In anycase, no worries at all.

 

[starwood]

We've booked our 2 previous cruises through them and are sailing again in 2 weeks on a cruise booked through them. We received our documents last week. Have never had a problem and saved a lot of money. If you call early in the morning and are one of the first in the que the wait is a lot shorter.

 

[DISJen]

I've also been told that Mondays and Wednesdays are their busiest days. Try a different day and the wait may be shorter. Once you book the cruise, you can press the other option for "existing cruise reservations" and the wait seems to be a shorter.

 

[mott]

Thanks everyone! What kind of gift? I did not know about this - BONUS!! When I last called, they also told me that the best time to call is between 2-4 pm PST. I'll try that next time to see if the "on hold" time is any better.

 

[steverog]

I was just recently on the phone with Costco Travel. As I have been considering upgrading to executive membership I ask if there would be any extra benefits. The rep told me a lanyard for your key was it.

Steve

 

[my3kids]

Thanks everyone! What kind of gift?

As I said, this was a few years ago, but in each cabin we received a tray of chocolate covered strawberries, petitfors and a bottle of sparkling apple cider.