I did call back. The CM told me to try again tomorrow, and hinted that I might save around $100/night on my AKL res. Also, I re-read the post about someone using this today. It said they got a quote, but did not book, since it was not the resort they wanted. So maybe the CM's can see rates, but not book them yet.
I guess I'll be getting up early tomorrow. I have to leave for work by 8:10, so hopefully they will answer in less than an hour!
I'll keep my fingers crossed for everyone else too.
Tammy