Agreed. Obviously I'm biased as a consumer but Disney needs someone who knows what the people wants. Eisner was aggressive with the projects he did and not all of them succeeded(*cough* superstar limo *cough*) but when something failed they replaced it eventually with something that did succeed. Chapek was the epitome of purely business minded and disconnect from the fanbase and Iger is a small step above that but it feels like he's just let what Chapek put into place sit there without much change since he left and used Chapek as the fall guy. Instead of nurturing the part of Disney that is actually making a profit it's just been used to cover up the downfalls of other parts of the company.
Some things I just don't understand: Why hasn't Disney refurbished Tomorrowland at
Disneyland yet/fixed the peoplemover? Why the hell wasn't canon Star Wars used as the inspiration for Galaxy's Edge? I still think to this day it would've been better as Tatooine with Darth Vader walking around. Then they doubled down with Galactic Starcruiser which priced out the majority of families considering it was only a 2 night experience and then wonder why it failed. There's a lot of simple things they could've done to make the average guest happier.
Compare this to Universal who I hate to say it has been knocking it out of the park. No park passes. Hagrid's is the best themed roller coaster I've ever been on. Velocicoaster is just straight up one of the best coasters I've ever been on and if it isn't obvious from my username and profile picture I am a coaster enthusiast at heart. Then add
Epic Universe opening up pretty soon..
I'm not saying Disney needs a bunch of roller coasters because it doesn't. It just feels like Disney is heavily relying on the glory days and these rides are showing their age without any money being put back into the maintenance of them and its showing with the downtime and continuous refurbishments being needed. Like why is Rock N Roller coaster back down again for a significant refurb when it JUST had one not that long ago. I love the Disney parks but it feels like they're falling apart with a competitor down the road on I-4 who is able to build an entire theme park in about the same time it took them to build Tron.