Anyone else having trouble logging on?

[Dug720]

I've tried three different browsers - one of which I've never used for DCL before (so it's not a cookies thing with that one) - and cannot get into my reservations, my Castaway Club or anything. I get the sign-in screen, do my sign-in, and it redirects me back to the main DCL page.

Anyone else?

Or has it finally decided I've changed things around enough and won't let me do anything?

 

[3sands]

Yes! I just tried to log-in, and tried two different browsers, and it's doing that too.

 

[Dug720]

Yes! I just tried to log-in, and tried two different browsers, and it's doing that too.

Thanks! Glad it's not just me. Hopefully it'll be fixed soon!

 

[Geomom]

The reservation system was down for a while this afternoon too, 'scheduled maintenance'. You couldn't search for cruises at all.

 

[Dug720]

The reservation system was down for a while this afternoon too, 'scheduled maintenance'. You couldn't search for cruises at all.

Still down.

I actually just got the survey and in the "what went wrong" I was pretty blunt about asking why they would do "scheduled maintenance" in the middle of the week. AND put no notice up on the home page.

 

[FigmentSpark]

Just got this:

 

[Dug720]

Just got this:

View attachment 277921

Yep. That’s what I got when I tried to search for a cruise.

Still seems really off to do “routine maintenance” mid-week.

 

[YawningDodo]

Yeppp, same. I was able to play around with the booking system this morning, about seven hours ago, then when I tried again at lunchtime I got the "scheduled maintenance" image.

 

[Geomom]

Maybe they're uploading the new cruise itineraries, or working on that on the backend where we can't see it and they messed up the front end while doing it, lol.

 

[fishingfool999]

As of 3 pm PST I logged on and received the message
My Cruise Reservations

Refer to this page to access and manage your Disney Cruise Line reservations.

Error:We are unable to retrieve any reservation information at this time. Please try again later or call (800) 951-3532 for assistance. Guests under age 18 must have parent or guardian permission to call.

I then clicked on MY Cruise then My Reservation and the correct web page was being displayed.
I clicked on several other areas and all seemed to work OK?
But if I return to My Reservations sometimes get the same error?
There must be some kind of web site work going on in the background?

 

[Rob1872]

I'll add another vote for the goofed up the front of the website while loading new itineraries in the back. Maybe they are coming out tomorrow??

 

[kendall]

Yup - still down. I use www.isitdownrightnow.com to check on websites - very handy, especially when it is a situation like this!

 

[vertigo235]

No way this was scheduled, they would do that at off peak hours. They are probably having an issue, but it happens.

 

[Dug720]

Seems to be back up now.

Now to decide if I want to keep my 7-night Wonder supposed-to-be-Eastern or change to the 5-night Magic MDAS our of Miami Western with sea, Grand Cayman, sea, Castaway...

 

[bcwife76]

I guess it's fixed, I just signed in with no problems. Search function works, too.

 

[TiggerBouncy]

I have been having this problem off and on for both my WDW and DCL activities over the last month. I think they are having IT issues.

 

[JoeFromSeoul]

Still unable to get to the "My Cruise Activities" page - though the Olaf losing his head image was cute. Many people have had issues with the revamped page, maybe they are working on those?

 

[TDR32]

it seems more like there is something wrong. If there were enhancements/changes they would test those in a separate environment and then load it to the production site. This would normally be done when traffic at the site is lower and not the middle of the day.

 

[Dug720]

It was back up last night. Today’s issues are - or seem to be - totally different.

 

[Anchors Away 2016]

It was back up last night. Today’s issues are - or seem to be - totally different.

So, Completely Different, Exactly the Same, Issues?