Anyone else have problems w/ Disney Dining Experience?

[Kris517]

Ok, I am at the end of my patience....

I renewed my membership a month and a half ago (they took my renewal fee fast enough) but I received no card.


I called 2 1/2 weeks ago and they advised they mailed it to the wrong address. I asked to please send ASAP as we leave for a long Disney trip 12/10.

Well, I still have no card and nobody is answering their phones (I just get a recording). Nobody at Disney says they can help as they are their own department.

I am so mad right now, I just needed to vent . Anyone else have any problems with them??

Thanks in advance for listening.

Krista

 

[wdw_dine_junkie]

I've never had trouble with them in 3 years. But I have always had to leave messages for them and they usually return my call the next day. I've never had anyone actually answer the phone.

Maybe they could give you your card number so you can show that to use at the restaurants? Technically you are a member and are entitled to the discount even though you haven't received a card yet. Good Luck!

 

[akrake]

what is the disney dinning card anyway?
thanks.
amie

 

[chobie]

It took a while to recieve our card too. I'm also here in Boca by the way. The other problem is that sometimes to get the discount they have to get a manager. Other than that it has been a good thing to have.

 

[webray]

We didn't have any problems at all. What you can do..is ask the the disney dining experience people to email you a letter stating you are a member in good standing and you have not received your cards yet.

They did this for us when we purchased cards the first time because they didn't think they would make it to us in time. Unfortunately you are not able to purchase this card in person.

 

[kbkids]

We didn't have any problems at all. What you can do..is ask the the disney dining experience people to email you a letter stating you are a member in good standing and you have not received your cards yet.

They did this for us when we purchased cards the first time because they didn't think they would make it to us in time. Unfortunately you are not able to purchase this card in person.

We had to do this same thing when I purchased the card too. It was not a problem - just used the letter like I would normally have used the card.

 

[wildernesslodgelover]

Hi Amie!

It is a crad for FL residents only that gives you and up to 9 other diners at your table 20% off. You pay $70 for it, but it is good for a year and good at all resort sit down restaurants, Epcot restauarnts and other park restaurants, too! A great deal!

 

[lillygator]

I've never had a problem either...and although I have read several posts that most people leave a message, every time I have called I have spoken to someone.

 

[Kris517]

Thanks for the feedback everyone!

I have been a member for some time also and never had any problems prior to this.

After 3 hrs, I finally got a live person instead of a recording (BTW, the recording that was on stated that it did not take messages so I couldn't even leave one) and they said they would email me a letter.

Well, here we are, the next day, no email. So now I have to try and get a hold of someone AGAIN. What a pain this is. My DH thinks that the restaurants are going to give us trouble trying just to present an email letter but we have no choice at this point.

If all else fails....I am saving my dinner receipts and sending them to get reimbursed.

 

[kbkids]

They faxed us a letter - I'm sure an email one would work the same - but tell DH we had no problems at all. No one even looked at it funny, so apparantly they are used to it. The only person who even paused was new, and she just turned around and asked the person next to her what to do. If you can ever actually get the letter though - sounds like that's your problem right now - how frustrating!!