Anyone do recent MDE/FP+ survey?

[soniam]

I was sent an email to participate in a survey about MDE and FP+. It was mainly about website/app technical issues and FP+ selection/changing procedures. I have had technical issues, especially with the web, so I definitely mentioned those and gave poor ratings for the related areas. It also asked about some of the really annoying FP+ selection features, like the time groupings and tiering. I rated those poorly too.

 

[mom2rtk]

It's good to hear they are asking.

 

[Angel Ariel]

I took screenshots of the survey they sent me in November. I forget what they asked, though. I'll post back later tonight when I can look at them

 

[Lisa loves Pooh]

Not that, but I had a detailed survey sent to me. I don't remember all the details but it as generic visit stuff as well as FP+ stuff. I do remember that it was asking questions that permitted negative experience answers. I remember that much because of board comments that surveys were skewed to not allow for it.

I did answer honestly--so not excellent across the board. But I do not remember much more than what I have posted here. I did not have any issues during our trip--so no negative experiences in that regard with the technology.

 

[cakebaker]

We almost always get them after a trip- the last 2 had questions about fp+, if we used it, how it worked in certain situations, etc. It certainly had the option of giving negative responses because I did in several areas. It never occurred to me to take screen shots. Wish I could bet money on where this thread is headed.

 

[soniam]

I have received surveys before, even about FP+. However, this one was fairly unique in the specific detailed questions/responses concerning technical aspects of MDE web/app and the process for handling/choosing FP+. This was just in the past couple of weeks. I had had some technical difficulties on the website while trying to modify FP+ and had been asked to do a survey while still on the website. It made me think that Disney was hearing criticism and was trying to determine if it was real and how widespread, at least I hope that's the intent.

 

[Cormoran]

The survey I received after last April's trip did not have any negative adjectives, but I selected the most negative response I could select on any problems we experienced.

 

[Angel Ariel]

OK, so I don't have screenshots on my computer - apparently what I did was take pictures on my phone. Here's the questions they asked me that I took shots of (I know I forgot to take it a few times), with the response options they gave me. I'll format it as best I can to not take up too much space..

The entire survey was to be answered in relation to one day that we were in Epcot. It specifically said to *only* answer the questions based on that specific day.

ETA: I put the survey behind the spoiler just to take up less room on the page, as it was a lot of text!

Spoiler: Survey Questions/Answers

1. Please rate the value for the price you paid
- Excellent - Very Good - Good - Just OK - Poor

2. Please rate the operating hours at Epcot on the day of your visit
- Excellent - Very Good - Good - Just OK - Poor

3. Please rate the safety and security at Epcot
- Excellent - Very Good - Good - Just OK - Poor

4. Please rate the cleanliness of Epcot.
- Excellent - Very Good - Good - Just OK - Poor

5.Disney Fastpass+ (pictured below) allows Guests to select attraction experiences either before they enter the park or while in the park. Disney Fastpass+ selections are redeemed by scanning either a card or MagicBand at a touch point at the entrance of an attraction.

Did you use, or attempt to use, Disney Fastpass+ during your visit to Epcot?
-Used - Attempted, but never used - Never attempted to use

6. If you used, or attempted to use, Disney Fastpass+, please rate your experience with this service at Epcot.
- Excellent - Very Good - Good - Just OK - Poor
(I was given a comment section to explain my rating, and encouraged to be as specific as possible).

7. Prior to your visit to Epcot on [insert date here], had you ever used the paper Disney's FASTPASS service? Disney's FASTPASS service (pictured below) allows Guests to insert their ticket into a distribution machine near an attraction in order to receive a paper ticket with a printed return time for the attraction.
- Yes - No

8. How Many Disney Fastpass+ selections, in total, did you make in Epcot related to your visit on [insert date here], including selections you made before you arrived at the park or while in the park?
-Drop down menu of 0-something (don't know what the highest number it gave was, only my selection is in the photo).

9.Did you experience the "Epcot International Food and Wine Festival" during your visit to Epcot on [insert date here]?
- Yes - No

10. Please rate your food and beverage experience at Epcot. (Please include your experiences at fast food, table-service, snack and beverage locations).
- Excellent - Very Good - Good - Just OK - Poor - Didn't have any food or beverage

11. Why did you give a rating of [insert chosen rating from #10] for your food and beverage experience at Epcot? (Please be as specific as possible)
- This was a comment box with a lot of room to write.

12. Why did you give a ratin gof [insert rating] for your shopping experience at Epcot? (Please be as specific as possible)
- This was a comment box with a lot of room to write.
I assume that there was a question before this one that asked me to rate the shopping experience at Epcot, as #10 in this post asked me to rate the food and beverage, but I don't have a screenshot of it.

13. Did you purchase any merchandise at Epcot?
- Yes - No

14. Did you have your picture taken by a Disney's PhotoPass photographer during your visit to Epcot on [insert date]. (Disney's PhotoPass service allows you to have your picture taken at the Walt Disney World theme parks by Cast Members using professional equipment).
- Yes - No - Not sure

15. Please rate your experience using Disney's PhotoPass service during your visit to Epcot.
- Excellent - Very Good - Good - Just OK - Poor
Once the rating was chosen, a comment box opened asking "Why did you give that rating. Please be as specific as possible"

16. Why did you give a rating of [insert rating I chose here] for your experience with the staff at Epcot?
- Comment Box
I assume that there was a question before this one that asked me to rate my experience with the staff at Epcot, as #15 in this post asked me to rate the PhotoPass service, but I don't have a screenshot of it.

17. We're delighted that something "magical" happened during your visit to Epcot. Please describe in detail the situation(s) that occurred.
-Comment Box
Again, I assume there was a question prior that asked me whether or not something magical happened.

18. Please rate your arrival experience to Epcot on [insert date here]. Please include your entire experience, from leaving your resort, up to and including the moment you entered Epcot. Please be sure to take into account any Disney transportation used and all Cast Members encountered along the way.
- Excellent - Very Good - Good - Just OK - Poor

19. Approximately what time did you arrive at Epcot on [insert date here]. (Please select time that's closest to the actual time)
- Drop down menu with time selections

20. Please rate your departure experience from Epcot on [insert date here]. Please include your entire experience, from when you began moving to the exit in the park to when you reached your resort location or left Walt Disney World property. Please be sure to take into account any Disney transportation used and all Cast Members encountered along the way.
- Excellent - Very Good - Good - Just OK - Poor

21. Approximately what time did you leave Epcot on [insert date here]. (Please select time that's closest to the actual time).
- Drop Down menu with time selections.

22. Which statement best describes how you and your travel group felt at the end of your visit to Epcot on [insert date here]?
-We got to do everything that was important to us.
-We got to do most of the things that were important to us.
-We didn't get to do most of the things that were important to us.
-We didn't get to do anything that was important to us.

23. Why didn't you get to do everything that was important to you? Please check all that apply
-Height or health reasons
-Conflicting priorities within my group
-Ran out of time
-Lines were too long
-The weather prevented it
-I couldn't find it
-Things I wanted to do were closed or unavailable
-Other (please specify) w/a small comment box

24.Please indicate the extent to which you agree or disagree with the following statements about yoru travel group's visit to Epcot on [insert date here].
-Strongly Agree - Somewhat Agree - Neither Agree nor Disagree - Somewhat Disagree - Strongly Disagree

• The behavior of other guests had a negative impact on our visit to Epcot
• Weather had a negative impact on our visit to Epcot
• We were able to easily find our way around Epcot
• At Epcot, I felt like I was transported to a story or place while experiencing the rides and attractions of the park.
• Our visit to Epcot was a relatively hassle-free/carefree experience
• For quality control purposes, please select "somewhat disagree" for this item
• Lines had a negative impact on our visit to Epcot.
• Congestion/crowding in certain areas at Epcot made it difficult to get from one place to another in a timely manner.
• Our visit to Epcot provided us with cherished memories that will last a lifetime
• Our visit to Epcot allowed us to escape and leave worries behind
• I enjoyed the atmosphere of Epcot

25. At the Walt Disney World Resort, we periodically update the rides, shows, restaurants, and shops in our parks, which mean they are closed or undergoing renovations for a period of time. Did you notice any closures or renovations at Epcot on the day of your visit?
- Yes - No

Please indicate how much this kind of work impacted your recent experience at Epcot
-It had no impact at all on my experience
-It had a slight negative impact on my experience
-It had a moderate negative impact on my experience
-It had a significant negative impact on my experience.

26. Listed below are tools that may have helped your group decide what to do and where to go during your visit to Epcot. For each item, please select the resonse that best applies to you and your party
-No one in our party owns this
-Someone in our party owns this, but no one brought it to the park.
-Own this and brought it to the park, but didn't use it.
-Own this, brought it to the park and used it.

• Smartphone (phone with Internet access)
• Other electronic device with Internet access (such as a tablet computer or iPod Touch).

27. What type(s) of smartphones did you or anyone in your travel party have? (Please select all that apply)
-iPhone - Android - Windows - Blackberry - Other

28. During your visit to Epcot, were you aware that free Wi-Fi connection service was available in the park?
- Yes - No

29. Did you or other members of your party use this free Wi-Fi connection service during your visit to the park?
- Yes - No - Not sure

30. How would you rate your satisfaction with the free Wi-Fi connection service at Epcot?
- Excellent - Very Good - Good - Just OK - Poor

I think my phone must have died at that point, because the photos end there but the survey completion bar wasn't full yet.

Overall, a lot of questions, and there was definitely quite a few places where I could give free written feedback (I think there were more after #30 above too).

I felt it was a balanced survey that definitely gave me the opportunity to give negative feedback where I wanted to, and also asked me to further explain the very positive feedback I gave as well.

(all editing done on this message was purely formatting, not content).

 

[BradChristian]

I received one right after booking my FastPasses for March 1st...

I had to rank everything very high because I had no problems booking them or my ADR on the MDE app... It will be interesting seeing how it works in the park! I was still on paper FP when I visited in December of 2013,and MDE has barely launched.

 

[Cormoran]

OK, so I don't have screenshots on my computer - apparently what I did was take pictures on my phone. Here's the questions they asked me that I took shots of (I know I forgot to take it a few times), with the response options they gave me. I'll format it as best I can to not take up too much space..

That survey is very thorough and considerably different from the one I received. I'm glad to see that Disney is asking guests such specific questions about their vacations.

 

[Angel Ariel]

Yes, we also thought it was very thorough and were happy to see that.