I was on hold from 12:55 to 1:30 when I finally talked to a real person. The FL to CA isn't loaded and they were figuring 1:45 p.m. I begged to stay on hold but they couldn't do it. So I had to hang up, got busy signals about 15 times and now I have been on hold again for 7 minutes. Hopefully, by the time they answer they will have just released them!