Can I ask why your experience with Kids Nite Out was so bad? I was actually planning on booking with them in a few days for our vacation in March...I figured I would go with them since Disney listed them on their website...now I'm kind of freaking out
I think it was the case of bad luck and as with any company I've got to assume 90% of the time the service is OK, Good, or Great, and 10% is really bad. Unfortunately for us, we got the 10%. I have to say, that while we ended up with a bad experience, I don't believe that all of their sitters are this way.
Anyhow - here's what happened... I called and reserved well before our trip for a night out with my DH for my 30th Bday. I requested a younger babysitter, but I knew this was ONLY a request and not a guarantee. Our sitter showed up 15 minutes late, and was an older grandmother - I'd place her in her mid to late 60s. She was exhausted from walking up the steps to our room and stated so - we were at CBR. I went through instructions and showed her where everything was written down including cell #s, routines, and the gift card for food at the Food Court. She jotted a few things down then we got ready to leave. My 3 year old (Dis Clubs were 4 - 12 only in 2009)was a bit upset we were leaving, but my 5 year old was playing with her. SHe was crying on the bed when we left. My DH had to go back for our van keys and he could hear her crying when he walked up to the room. He got our keys and she was still crying and the sitter was still sitting in the chair. We were bothered all night and decided to come back before our 4 hours, from the time she arrived. When we got back to the room our kids were sleeping on the bed in their clothes that we left them in. The sitter was still at the table and our DD3 was half off the bottom of the bed, basically where she was when we left. After we paid her and she left I read the sheet that they are supposed to fill out which stated we did not leave food or money for our kids to have dinner, but we did have a slice of cold pizza inthe fridge. She also charged us for 4.5 hours stating that she arrived right at her time and we were late, which wasn't true. I was quite upset that not only did she NOT feed my kids dinner, but she didn't try to contact us about this problem when we had left all phone numbers. I emailed the owner and received a full refund and he mentioned he would talk with her as this wasn't the first time he'd received a complaint about her.
Again, I don't think this is a common thing for KNO, but it was just our experience and one that will keep us from using anyone else. Another reason why we loved the fact that Sunshine Babysitters HAVE to have a cell phone with Txt so that you can contact them at anytime that you so desire.
Sorry if I scared you, but I truly believe with any service there is that 10% chance of receiving less than you desire.