Any flexibility in checkout times?

We actually didn't have our room ready until 6:30PM once! So please, no late check-outs, they actually affect the next guest waiting to check in.

A little off topic but is there any compensation (partial point refund or something?) form Disney if your room isn't ready on time (by 4 PM check in)? To try and put it nicely that would really be very frustrating & I'd be quite angry if I had to start "paying" for my room and wasn't able to use it yet...
 
I abide by the rules, always out by 11am. I think it very reasonable to add a day to your stay if your flight is going to be a late one and you want a place for your family to rest/nap etc. till you head off. It will cost extra points but then no one is left waiting to get into a room or much worse, left to get a room that hasn't been thourougly cleaned.
 
WE have received late checkout twice. We called housekeeping and inquired about it. In November 2008, my DD was running a fever and generally not feeling well and our flight was later in the afternoon. Housekeeping let us stay until 1pm at OKW. In June 2008, we also asked about a late check out due to flight times and were allowed to stay until noon.

Granted, I think the "late" checkout is only available when the resort isn't full and housekeeping won't be put out- which is completely understandable. I don't expect late check out, but it doesn't hurt to ask.
 

During out last trip, we were gathering our luggage by the door and doing one last walk around the villa to make sure we didn't leave anything. It was a couple of minutes before 11am. At 11am on the dot, I opened the door to leave the room just as the Housekeeper was getting ready to knock. She said, "Oh! You're still in the room? Check out is at 11am." I said, "We're leaving right now." She didn't even let us get out the door, she walked by us and our luggage and began to clean the room. So yes, they are very serious about that 11am check out time! :rotfl:

This is funny as I had the same thing happen to me on a recent trip. :thumbsup2 Our issue was that we had traveled with a 6 month old and a 3 year old and had extra luggage for the little ones. I had called Bell Services to come and help with the luggage and we were waiting for them. At 11:00 on the nose, Mousekeeping knocked on the door. :rolleyes1However, this gentleman ASKED if it was alright with us if he started stripping the beds. :laughing: Since he had shown us this courtesy, we of course had no issues with it.
 
A little off topic but is there any compensation (partial point refund or something?) form Disney if your room isn't ready on time (by 4 PM check in)? To try and put it nicely that would really be very frustrating & I'd be quite angry if I had to start "paying" for my room and wasn't able to use it yet...

I do believe the policy actually states that check-in is after 4:00 PM. It doesn't state that check-in time is 4:00 PM. Otherwise, they really are putting themselves in a position to have frustrated and angry people when the rooms are ready.

This happened to us once. We checked in on July 4th--now you all know how busy this day is! Our room wasn't ready until 6:00 PM. The manager was very kind and after explaining that we had a reservation at O'hana and didn't have time to get ready and then travel over to the Poly, she got someone to drive us over so we didn't have to fiddle with transportation (we had our own car, but on July 4th, you cannot park at the Poly unless you are staying there--even if you are eating there.)
 
I do believe the policy actually states that check-in is after 4:00 PM. It doesn't state that check-in time is 4:00 PM.

This happened to us once. We checked in on July 4th--now you all know how busy this day is!

Wow, you have been very lucky!

I can remember at least three times when I couldn't get into my room until after we had dinner reservations at 6 in various parks... It is a bit disconcerting to not know where your room is until you have headed back to go to bed. I want to unpack, load the groceries in the fridge and settle in. I worry about food safety as we fly in and do a grocery stop enroute. :sick: I have been told that all of my grocery bags go into a cooler, but would love some confirmation on that as no one has ever asked me what to do with which bags...

Just now, thinking about it, I think that those later availabilities were all at a time when we here on DIS were bashing BWV housekeeping, but I wonder how many people were "just asking" if they could stay in their rooms longer than they were supposed to be. Wow, something to think about...:confused:

That is why I go out of my way to be sure I don't start someone else off on the wrong foot unnecessarily.:thumbsup2
 
A little off topic but is there any compensation (partial point refund or something?) form Disney if your room isn't ready on time (by 4 PM check in)? To try and put it nicely that would really be very frustrating & I'd be quite angry if I had to start "paying" for my room and wasn't able to use it yet...
No, they actually changed check in time from 4 PM to "after" 4 PM a few years ago. People should realize that a significant number of timeshares have 10 AM rather than 11 AM as their check out times. As much difficulty as DVC has had getting things turned over during the day, I'm a little surprised they haven't changed that as well.
 
Still doesn't seem fair that if someone stays late they get penalized but if your room isn't ready you don't get compensated... I know, I know, life isn't fair. Well, hopefully I'll have good luck for the next 51 years and get my rooms by or before 4 PM! I don't like the ambiguous "after 4PM" at all, but nothing I can do about it. Argh, guess I misread that in my DVC paperwork, but it I can't imagine if would have been a deal-breaker either way.
 
Still doesn't seem fair that if someone stays late they get penalized but if your room isn't ready you don't get compensated... I know, I know, life isn't fair. Well, hopefully I'll have good luck for the next 51 years and get my rooms by or before 4 PM! I don't like the ambiguous "after 4PM" at all, but nothing I can do about it. Argh, guess I misread that in my DVC paperwork, but it I can't imagine if would have been a deal-breaker either way.
They are separate events in large part. It doesn't necessarily follow that the room that as last vacated will be the last ready, there are other factors. OTOH, I do agree that DVC should be held to a standard of having the room ready and they have been too slack in this area. If that means they need to change the timeout to 10 instead of 11, so be it.
 
They are separate events in large part. It doesn't necessarily follow that the room that as last vacated will be the last ready, there are other factors. OTOH, I do agree that DVC should be held to a standard of having the room ready and they have been too slack in this area. If that means they need to change the timeout to 10 instead of 11, so be it.

I agree, I would gladly be out by 10am to be able to get in the room by 4pm. Most timeshares we have that use the 10am check out have check in at 3pm and rooms are ready.

The last two DVC visits we got our room after 5pm.
 
I agree, I would gladly be out by 10am to be able to get in the room by 4pm. Most timeshares we have that use the 10am check out have check in at 3pm and rooms are ready.

The last two DVC visits we got our room after 5pm.

Can I ask what time you checked in and what size villa you had?

I have my own assumptions that larger villas (2 bedrooms and GVs) are ready later because they are so much more to clean. I am also curious about what time you checked in because we always check-in early in morning (usually no later than 11:00) and have always had our room (75% of the time studios and 25% 1 bedrooms) before the magical 4:00 PM. I wonder if they assign us a room that is near being cleaned (if that is even possible).
 
I agree, I would gladly be out by 10am to be able to get in the room by 4pm. Most timeshares we have that use the 10am check out have check in at 3pm and rooms are ready.

The last two DVC visits we got our room after 5pm.
I'm not saying I want them to change it. Frankly, I think they should be able to keep it 11 and get everyone in by or before 4 pm baring emergencies if they put appropriate effort and planning into it. I'm merely pointing out that a large portion of the timeshare world does use 10 am. I stayed at the Hilton last fall and they gave a limited number of late check outs per building.
 
Can I ask what time you checked in and what size villa you had?

I have my own assumptions that larger villas (2 bedrooms and GVs) are ready later because they are so much more to clean. I am also curious about what time you checked in because we always check-in early in morning (usually no later than 11:00) and have always had our room (75% of the time studios and 25% 1 bedrooms) before the magical 4:00 PM. I wonder if they assign us a room that is near being cleaned (if that is even possible).

2 bedroom and we checked in at 1 pm and got ours at 5:45 at BCV and 5:15 at SSR.
 
I'm not saying I want them to change it. Frankly, I think they should be able to keep it 11 and get everyone in by or before 4 pm baring emergencies if they put appropriate effort and planning into it. I'm merely pointing out that a large portion of the timeshare world does use 10 am. I stayed at the Hilton last fall and they gave a limited number of late check outs per building.

But don't the greatest majority of timeshares have either a Friday to Friday or Saturday to Saturday schedule? So they can hire a whole bunch of housekeepers just for Saturday or just for Friday? DVC has to have the same number of housekeepers everyday of the week.
 
But don't the greatest majority of timeshares have either a Friday to Friday or Saturday to Saturday schedule? So they can hire a whole bunch of housekeepers just for Saturday or just for Friday? DVC has to have the same number of housekeepers everyday of the week.

That sounds like a hiring nightmare finding a lot of people just for one or two days a week. DVC's ability to keep a steady staff and have rooms to clean thru out the week ought to be easier to work with and be more consistent than it often seems to be.

When we were checking into a 2BR at BCV it was after 4:30 PM when I went back to see if the room was ready. We had checked in at approx. 1-1:30PM. The front desk checked with housekeeping and said we could get into the room if we didn't mind that the oven cleaning cycle wasn't done. That was going to be almost another hour. Of course we didn't mind and needed to get to MK for MVMCP. What came to my mind in on that occasion is that housekeeping may need to re-work (or follow) procedures and do things like that first so it can be completing while they change beds. etc.

Who knows for certain what came up in that particular room but I'd bet there's room for improvement in efficiencies that could occur before members accept any sort of change in check-in and check-out times.
 
That sounds like a hiring nightmare finding a lot of people just for one or two days a week. DVC's ability to keep a steady staff and have rooms to clean thru out the week ought to be easier to work with and be more consistent than it often seems to be...

It might be easy to get part-time staff who only want to work one or two days a week, especially if it's only Saturday. Then they can work a Mon-Fri job and pick up some extra cash for Saturdays.
 
It might be easy to get part-time staff who only want to work one or two days a week, especially if it's only Saturday. Then they can work a Mon-Fri job and pick up some extra cash for Saturdays.

Anything is possible but having worked as a manager in tourism service areas it's much more a rarity to find people who want only one day of work and will put a supreme effort into a limited part time position. Most who do that want the position for the benefits -ie, park access etc and are much less invested in their jobs. And it's difficult to maintain the same sort of standards with those employees.

More so I'm stating that DVC should be more than capable in maintaining higher standards and the system of unit turn over on ever day would help with this. Members should not need to accept less in this area.
 
But don't the greatest majority of timeshares have either a Friday to Friday or Saturday to Saturday schedule? So they can hire a whole bunch of housekeepers just for Saturday or just for Friday? DVC has to have the same number of housekeepers everyday of the week.
I'm not sure most is accurate but certainly many would fit into that category. Those that do often have people arrive early and late, do developer previews, and many participate in some type of points system so it's not as concentrated as you think. They have some staff every day and a few extra on specific days. I suspect most have dedicated staff and rotate days off and arrival times rather than having just part time people for busier days though I'm sure some do that as well. Plus I'm sure DVC has days that are inherently busier than others in this regard as well. IMO, the setup at DVC should make them better at planning and more efficient, not less so. IF they could get the job done consistently with housekeeping, it wouldn't be an issue. There are many ways to approach this. You can have several staff gang up on a given room to get it done more quickly, you can establish a good and workable system for determining which rooms are vacated early, get some staff on site and working for those units that were vacated very early or even the night before. From what I've seen, the DVC resorts, esp the stand alone DVC resorts, don't do this job as well as many of the off site resorts do. I'm not saying they're bad, just they could and should do better.

To expand a bit and digress, lets look at Marriott at Orlando and HH for example. For Orlando they have now 7 properties. Of those, 3 have 5 check in days, 1 has 4 check in days and the others have 3 different days. For HH, it's a little different. Of the 8 properties, 3 have Fri, Sat and Sunday. Of the other 5 all have only one check in day but 3 are Sat, one Fri and one Sun. I'm assuming they share staff to a degree. And even for single resorts, the staff often works at more than one location including hotels and other timeshares. Thus there are other ways of aggregating the staff needed than simply having part time people on a single day or two. I'm sure many, possibly even DVC, have part time staff just for certain situations but anyone can do this if they want and have the need. I don't see that it has an impact on the appropriate expectations of room turnover though, you need to have the staff to get the job done without a lot of waste.

I will tell you that Marriott in HH has gone to importing for Summer from places like Jamaica for housekeeping. When we were in HH this summer, almost everyone we saw in restaurants, grocery stores, etc had a North Eastern European/Russian type accent so I'm guessing someone has imported them for purposes of filling the lower wage jobs.
 















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