I know someone who works for American Girl. She is usually pretty tight lipped about what is going on in the company. She has signed confidentiality statements saying she wouldn't talk about their business practices. She did go out on a limb and tell me something, but she made me swear not to give out her name or exactly where she lives or works in the company. She said BeForever is their way of trying to get more people interested in the historical dolls. In the past 10 years, AG has seen a huge decline in sales of the historical dolls. The majority of the customers who buy the historical dolls are doll collectors aged 25+. AG did not want to discontinue the historical line, but sales have gone down so drastically, they had to do a huge makeover in attempts to save the line. There is a lot of resistance from the diehard AG fans, but the company has their bottom line to think about. A change was necessary in order to keep them from eliminating the line altogether. They looked for a way to make the brand more attractive to today's teens, their target audience. During their research and focus groups, teenagers kept showing interest in the "My American Girl" line and the Girl of the Year dolls and had very little interest in the historicals. After a lot of research, the creative team came up with the highly debated name, "BeForever." Yes, its not a real word. AG didn't want an existing word. They were looking for a new, unique word for their line that would appeal to the target age group. Today's teens are into creating new phrases. There are so many words that are popular today that didn't exist 10 years ago, like Yolo, chillax, whatevs, etc. So AG made up their own word too. The 25+ group probably hates the word BeForever, but that's not the audience AG is trying to win over. The 25+ crowd already likes and has bought the historical dolls. They want the teens to think the historical dolls are cool. Many girls think the historical dolls are old and boring. The first 2 books for each doll will be longer books that have the character's old 6 books condensed into them. Each doll's 3rd book will be of a girl traveling back in time and meeting that character in history.
Many people don't like change. They like to stick with what they are used to. But for AG, they had to make drastic changes to relate the historical line with today's teens, their target audience. They put a ton of time and money into the BeForever marketing campaign. If girls start buying the historical dolls (BeForever) then AG will expand the line. If girls don't, then AG will have to cut the line completely.
My contact didn't tell me what the sales figures were, but she said I would be shocked if I knew how small the percentage of historical dolls they sell compared to the MAG line. They have to expand the lines that are making them money. If MAG is selling, that's what's in demand. The BeForever campaign is sort of a last ditch effort to try to salvage them and get them selling again.
Although, most of the AG fans complaining about the change to BeForever don't realize that. AG doesn't really like to reveal their marketing tactics.