Am I the only one disturbed by the "Ask for a supervisor!" RE: Dining past the 20th?

[CarolA]

You have to do what you have to do to get consistency. Trust me, in the line i work in, i'm used to it. If on thursday they deny me, I will politely ask for anyone who can help me. Because there has to be some kind of consistency. Period.

And there will be.

Disney will probably fix this loophole next year. (Or maybe tomorrow?)

As I said in another thread we are sometimes victims of our own success. We post the "exceptions" that someone makes and they become the rule. If that's not what management wanted the system is fixed so that there is no way for a CM to "bend" the rule.

 

[Tine731]

Called the first time to book and told "No free dining after 9/20". Called the second and NO PROBLEM or question whatsoever. I didn't beg, cheat, or steal to get FD after 9/20.

I was just an informed consumer (thanks to my fellow DISers) who knew that the information I was originally given was wrong. Thank you DIS!

Is your check in day on or before 9/20?

 

[Crazy4Disney72]

And there will be.

Disney will probably fix this loophole next year. (Or maybe tomorrow?)

As I said in another thread we are sometimes victims of our own success. We post the "exceptions" that someone makes and they become the rule. If that's not what management wanted the system is fixed so that there is no way for a CM to "bend" the rule.

I don't think it's a loophole, I think it was always intended to be for packages that begin by 9/20. I think the problem was just uninformed CM's. If it wasn't intended to be this way, I don't think it would be able to be booked this way online, and I just booked it. However, try to book this offer with a check in date starting 9/21 and the error screen pops up.

 

[livie1205]

ANYONE TIRED OF REALLY RUDE CMS? this is why alot of people ask for a superviser....this is what happened this morning..

i called and I must have gotten the MOST RUDE cm that works at disney...I have never gotten someone like that while calling disney, i told her what i wanted she asked me if i wanted ddp i say yes so she charges me for ddp so i say no, i want the free ddp going on during that time...she says in a really rude voice "do you have a code?" she yells this...i said no but it IS open for the public i just tried to book it online on disney.com but it was to slow and u picked up first she says "u cant book this online mam! i said oh yes you can...so she gives me free ddp and then she yells at me when i need to make another resi..she gets all mad and said i wish you would have told me that before!I just said "listen lady i do NOT let my 3 yr old speak to me that way so I know someone at DISNEY is not going to either"!I told her to make the resi and then put me through to guest relations.I understand they are busy but there is NO excuse to treat a cust. that way...i was not calling just for a price I called to book 2 vacations!

BY THE WAY....I cancelled MY resi (still have one for dec that i got great service with) and booked with universal at royal pacific resort and got a great deal (fl resi rate and ticket)I kept my resi i booked for my sister because they have never been and i can meet up with them for dinner but WILL not be going after being treated so badly...yes i am sure that makes more room for everyones adrs and more room in line but at some point you have to put your foot down.

 

[kim929]

I didn't read the all the posts, but as a customer service rep I get this every freakin day. Some where at some point some book writting guru on how to get what you want. wrote if you don't get what you want from the person your talking to go over their head. and besides most people feel the rules apply to everyone but themselves. I am sick and tired of some sniveling little brat calling and not getting their way when they are obviously wrong "go over my head" ruining my stats, bonus, and raises only to be told by my supervisor the same flippin thing, No. you were wrong this is the rule and yes they do apply to you. All because they think they are special and the rest of the human race is beneath them.

I had the 40 % off code, I could use it beginning the 9th of Nov. I'm arriving on the 6th. So, I find another hotel for a few days. When will people learn you can't bully your way into getting what you want. Be glad your getting the freakin special in the first place, because many people will not.

Ok rant over.

 

[livie1205]

your right about some of this...but in my case i got what i wanted, it was the way the women spoke to me,first she charged me for the ddp ok I just let her know i was getting the free ddp they were offering then she gets all lets just say peepeeish (to say it nice) she yells at me saying i need a code,i told her i didnt know the code but i know it is for the public now because i was online at disney trying to book it when she picked up so she YELLS at me that you CANT book it online (yes you can)...these are just a few things that happened...maybe she was having a bad day (it was 7:15 am ) i dont care if she was having a bad day she had NO excuse to yell at me...none...it doesnt matter i will have fun a universal..no biggie

 

[bumbershoot]

So I'm looking online, and I could, if I wanted to, book a room right now with free dining that goes 2 days beyond the 20th. And get free dining.

I don't think it's a loophole, I think that we all got it in our heads that we couldn't go beyond the 20th b/c of rumors, and I think that the CMs who are saying "no" just aren't reading their emails (if that's how the higher-ups communicate with the CS reps).

 

[CathrynRose]

You thought wrong.

So you just pay full price for everything and don't question anything? lol

Thanks for correcting me! And being friendly as well!

 

[5DisneyNuts]

I think the DDP gets charged as a one time fee for all party members and is not tied to actual vacation dates. As long as you check in on the
20th, you should be entitled to free dining.
Discounts tied to room rates are subject to change after the promotion (or season) is over since the system charges night by night now.

And I agree with some of the previous posters; if the CM's don't have accurate information polietly ask to speak with Guest Relations. An error by the CM can result in hundreds to thousands of dollars extra charged to the customer. We are more informed than the average public thanks to the dis and mousesavers - if we know more than their employees, shame on them! If Guest Relations gets annoyed, maybe they will see that the front line CM's get better training.