Am I just being unrealistic?

[ryansstitch]

The "magic" for us is in the proximity to the parks (we usually stay at the Contemporary when we stay onsite, we have also stayed at Beach Club). But other than that, not sure. We've stayed at a lot of Marriotts in Orlando and the housekeeping and quality of the rooms exceeded the Disney resorts in our experience, even the "Deluxe" ones.

That's such a cute story at the Waldorf! Love that. We stayed at the Omni once and there was a slight rattle coming from one of the vents. Slight. I called a live person at the front desk We were moved to a better room ASAP. Then they send up a gift basket with snacks in it as an apology. Anyway, my point is, it was such a minor issue but the level of customer service we got was great.

I really think that because Disney is at such high occupancy most of the time, they don't need to keep the rooms/service up to as high of a quality as they should. Of course there is stuff that happens that shouldn't be acceptable anywhere (like a dirty room) but they seem to get away with that too.

Wow I'm impressed! I never really got interested in Marriott, but I may have to look into them. I like places that communicate that they want you to have a good experience, even if it was a bit more finessing than they probably had to do!

 

[ryansstitch]

I was quite shocked to get a call from Disney today. I didn't think they called that fast. Maybe the pictures grossed them out too! Anyway, the woman I spoke with was very nice and apologetic. She also offered for us to come back and stay at a different resort. I have to admit I've got a bit of disney resort PTSD, so I'm not ready to book.

 

[ArwenMarie]

I was quite shocked to get a call from Disney today. I didn't think they called that fast. Maybe the pictures grossed them out too! Anyway, the woman I spoke with was very nice and apologetic. She also offered for us to come back and stay at a different resort. I have to admit I've got a bit of disney resort PTSD, so I'm not ready to book.

That's good! Hopefully the offer lasts long enough to get over the last room

 

[DisneyMomx7]

Sounds like an off site hotel would make you happier