Well, lots of negative comments there, but I have to say I absolutely LOVE the place!
We have stayed three times now, twice in an Explorer room (double and bunks) and once in a garden room (double and single with pullout single). We prefer the Explorer room as you don't have fourth bed taking up floor space like you do in the Garden Room. The bunks are very big, so plenty of room for bigger kids.
The atmosphere in the hotel is brilliant, they have characters wandering round, entertainment every evening in the ship in the foyer, a kids club (but kids can come out on their own, so not suitable for very tiny ones), a special room for parents with younger children which has a fridge, sink, kettle etc which is great for making up bottles etc, it even has a small 'pen' which you can put the child in whilst you sort things out.
The pool is lovely, with a jacuzzi too. You do have to book a time but we didn't find this a problem as we went in the pool when we first arrived in the early afternoon and it was nearly empty.
The restaurant is great, lovely continental breakfast or the option to pay extra for full cooked breakfast. There is also a character breakfast but we didn't do that as it was quite expensive and the continental breakfast is included in the room price so we couldn't justify that. Evening meals are very nice, it is expensive, but the service is very good, and if like us it is a 'special treat' we just pay and enjoy! Entertainers such as a pirate and magician come round the tables and are brilliant.
The gardens to the hotel are beautiful, with lots of hills for the kids to let off steam on, fountains, ducks wandering round and a small pavilion and lots of seating outside.
If you take advantage of the early entry for the big rides (which we didn't), you do walk down a country path, but if you go to the park for normal opening time, its a proper road, about a 2 min walk to the monorail, which then takes you into the park.
Not forgetting that in the room is 'hidden treasure' for the kids to find so that's fun for them. And if you want to treat someone (or yourself) you can arrange for flowers, choccies, balloons or birthday cake etc to be in the room on arrival, and also for a personal message to be on the TV.
So as you can see we do love the hotel, and we don't even HAVE to stay over as we only live just over an hour away, so that shows how much we love it!
You can ring Alton Towers for a brochure, which shows you the rooms and has lots of pictures in, and explains the entertainment. The number to call is 0990 00 11 00.
Let us know what you decide!
BTW, didn't know there was going to be a new hotel, does anyone have any info on this?