Well we are also back from our stay at the Poly (10/23-28) and finally caught up at home, so I will throw my $.02 in on our recent stay. This is our 6th stay at the Poly and our 2nd CL. We were booked into a GV CL room and arrived at about 11 am on Sat the 23rd.
I will start out with my negatives to get them out of the way LOL. We arrived via rental car and received our parking pass and gold paper at the guard booth and were told to drive to the bell desk at the front to be met by someone. No one was there and a bellman took our luggage and said that no one was there to greet us so we should head into the GCH to check in there (rather than the Hawaii CL building). I walked in and saw the check in line was at least 20 people deep and immediately walked back out. I told him I would walk over to the Hawaii bldg myself and he could meet us there. Instead, unbeknownst to me he took it upon himself to place our luggage in the holding area
We walked over and found both consierge CM's sitting at their desks doing nothing

We finally got our check in underway and ended up meeting BreezysMom while checking in! When booking the room we knew we would only have a GV, but had requested a 1st or 3rd fl room knowing we would not have a balcony if placed on the 2nd floor.....we were assigned to room 2531, a 2nd floor room with a view of the maintenance building. I mentioned that we requested 1st or 3rd floor, and was told that they cannot meet all requests so that room was ours. I was disappointed but realized I got what I had paid for so did not complain or pursue a move any further.
I now know that many people were upgraded that week and were not only bumped from standard to CL, but were also given LV and TP views which completely frustrated me as I was not even given the floor that I requested. As I said before I received the room I paid for and was not looking for an upgrade or "freebie" but it was frustrating to know that others were given better views and levels by complaining or requesting and I couldn't even be given a change in floors.
Food Offerings: I felt the offerings were delicious, and the lounge staff was so kind and accommodating. I personally think the afternoon "snack" offerings could be a bit more varied and we found that by 3-3:30 many times they were wiped out an not replenished. Appetizers and desserts were very nice and seemed to be replenished very quickly, especially when some people were filling trays with food.
Room: The room was lovely and Housekeeping did a wonderful job. We had many amazing towel creations greating us each day. The room did have an issue with the bathroom exhaust fan staying on all the time. It was very loud and annoying. We told the staff and whether they attempted to fix it while we were out I don't know, but it was still on into the 2nd day so dh ended up unscrewing the vent cover and disconnecting the fan completely so that we could sleep in peace.
Staff: I have always loved the staff at the Poly and enjoy the constant Aloha! that we are always greeted with, but I will say our experience this time was slightly less than magical. My main complaint was with the consierge desk attendants. The were very nice, just seemed like they didn't want to be bothered with much. Here is one example.
We had not planned on park hopping this trip as our schedule didn't allow it, but dd wanted to fit in a dinner at Epcot one evening and the only day I could get an ADR for was our AK day, so I didn't want to spend over $150+ dollars to add hopping in order to eat one dinner. I booked the dinner in advance and hoped I would be able to change it as the dates were closer and they may have cancellations. I went down to the desk and explained exactly what I wrote here. The CM told me that there would be no availability this close but I asked her to check anyway (knowing that many people cancel within 24-48hrs). After what seemed like 2 seconds (I honestly wonder if she really even checked it was that fast) she said, nope nothing available...why don't you just add park hopping to your tickets?

Ummm....did you not just listen to my explaination as to why I was trying to change this dinner? I nicely thanked her and explained that we were not willing to pay park hopping x3 people in order to eat dinner and she said that we should cancel our dinner then as that was the only way. We ended up cancelling which was fine, but I felt as if my request to check the dining availability was a bother to her, as were a few other questions I asked over the weeks stay.
The pool was lovely and dd had a great time playing with the many kids using the pool. We didn't have too hard a time finding a seat at the pool and were wristbanded twice during the trip.
Overall a nice trip to the Poly, but not as magical as past trips have been. Dh is rooting for a Caribbean vaca next year instead of WDW, which we may try, but if we do return to WDW we most likely will be branching out to try another resort..possibly the beach club.