All Star Movies shut down- anyone know what's happening?

[AngiTN]

Pretty sure the same call centre will be covering all of the onsite resorts. Thats how they save money. They need less cross trained staff in one centre, rather than having a fixed number at each resort.

Call up any company (especially retail, banking and insurance) that owns more than one brand and you are likely to be chucked through to the same call centre covering all brands.

I understand that and not at all what I have said, ever. I have zero issues with using call centers for customer service or call centers for booking reservations.
I don't believe there are many hotels, even a national chain like say, Comfort Inn, where you pick up the phone and push a button labeled "front desk" and get a call center. That's all I'm saying.

 

[Jon84]

I understand that and not at all what I have said, ever. I have zero issues with using call centers for customer service or call centers for booking reservations.
I don't believe there are many hotels, even a national chain like say, Comfort Inn, where you pick up the phone and push a button labeled "front desk" and get a call center. That's all I'm saying.

I didn't say hotel chains did it, it was just an example that companies pool their resources to save money.

Disney is running multiple resorts within a short distance of each other, and they all share the same services. It just makes business sense.

 

[disneynutz]

That's what I figured. I am still of the believe that if they wanted phone calls to the front desk to be handled at the Resort it could be done. Without a vast change in number of employees working. Other hotels manage it, other hotels that are as large as a Disney resort.

Disney cuts costs where ever they can. Front desk call centers, online check in, direct to room are all designed to cut front desk CM's.

Bill

 

[Jon84]

Disney cuts costs where ever they can. Front desk call centers, online check in, direct to room are all designed to cut front desk CM's.

Bill

All companies do to be fair

 

[maxiesmom]

That's what I figured. I am still of the believe that if they wanted phone calls to the front desk to be handled at the Resort it could be done. Without a vast change in number of employees working. Other hotels manage it, other hotels that are as large as a Disney resort.

Other hotels are not answering as many questions as they do at WDW. Think about it. People call for all sorts of things--park hours, bus schedules, how to get to where they want to go, parade times, the list is all but endless. They could do if, but they would definitely need CMs dedicated to answering the phones.

 

[Mum23]

The thing is we have no clue what was originally said. They "pushed back" from the playground to the front area. OP went to her room. After 20 minutes she called and was told they were still advising to stay in room if that is where you are. She called back like 5 minutes later (you can check the post times) and asked again. Was told that it was okay to walk to the other resort but do not walk through the lobby. For some reason she called again 5 minutes after that and was told it was best to stay put. I get having a scared kid but 3 calls in a span of 15 minutes is a lot.

FWIW, I was TOLD to call back to get "verification" from another cast member. THAT is why I called and it was not 3 times in 15 minutes.

We were at the resort. We were trying to leave. We were told to go back and I FOLLOWED EVERY directive I was given by CM. Why was I calling back- people here were saying to walk over and I wanted to know if I could as I was on the far side of the resort. Then I was given the okay then I was not and told to stay put. I did everything I was told. I was calling as instructed. FTR like you are all saying it wasn't like I was keeping essential staff busy with my calls since my calls were going to North Dakota or Brooklyn. Doesn't really matter. I did what I could with the information I was given which was changing from "go for it" to "don't leave the room" to "call another CM to see what they tell you to break the tie".

This isn't about "compensation. This is about getting accurate information to those of us who WERE there and DID need to know what to do. I'm sorry if that seems like too much to ask but I do feel for my and my childs safety, all the CM's should have been on the same page with the information they were passing onto people who did call. I get not sending out an alert but why no call to rooms and if people did answer tell them to stay put till another call goes out that all is clear

I did end up getting more information which I won't get into. I understand more now but I stand by my thoughts that there has to be a better way to have handled it. Again I get more now after speaking to someone but it doesn't change my mind. Obviously I'm in the minority but whatever. I'm not going to go into it any more.

 

[disneynutz]

FWIW, I was TOLD to call back to get "verification" from another cast member. THAT is why I called and it was not 3 times in 15 minutes.

We were at the resort. We were trying to leave. We were told to go back and I FOLLOWED EVERY directive I was given by CM. Why was I calling back- people here were saying to walk over and I wanted to know if I could as I was on the far side of the resort. Then I was given the okay then I was not and told to stay put. I did everything I was told. I was calling as instructed. FTR like you are all saying it wasn't like I was keeping essential staff busy with my calls since my calls were going to North Dakota or Brooklyn. Doesn't really matter. I did what I could with the information I was given which was changing from "go for it" to "don't leave the room" to "call another CM to see what they tell you to break the tie".

This isn't about "compensation. This is about getting accurate information to those of us who WERE there and DID need to know what to do. I'm sorry if that seems like too much to ask but I do feel for my and my childs safety, all the CM's should have been on the same page with the information they were passing onto people who did call. I get not sending out an alert but why no call to rooms and if people did answer tell them to stay put till another call goes out that all is clear

I did end up getting more information which I won't get into. I understand more now but I stand by my thoughts that there has to be a better way to have handled it. Again I get more now after speaking to someone but it doesn't change my mind. Obviously I'm in the minority but whatever. I'm not going to go into it any more.

People, companies, Disney, officials, the public are rarely on the same page during day to day operations, in an emergency you can forget about it. History shows us that many are mistakenly put into harms way during emergency situations by well meaning people in charge. It's best that we pay attention to our 6th sense and do within reason what we feel is the correct course of action.

Bill

 

[wilkeliza]

FWIW, I was TOLD to call back to get "verification" from another cast member. THAT is why I called and it was not 3 times in 15 minutes.

We were at the resort. We were trying to leave. We were told to go back and I FOLLOWED EVERY directive I was given by CM. Why was I calling back- people here were saying to walk over and I wanted to know if I could as I was on the far side of the resort. Then I was given the okay then I was not and told to stay put. I did everything I was told. I was calling as instructed. FTR like you are all saying it wasn't like I was keeping essential staff busy with my calls since my calls were going to North Dakota or Brooklyn. Doesn't really matter. I did what I could with the information I was given which was changing from "go for it" to "don't leave the room" to "call another CM to see what they tell you to break the tie".

This isn't about "compensation. This is about getting accurate information to those of us who WERE there and DID need to know what to do. I'm sorry if that seems like too much to ask but I do feel for my and my childs safety, all the CM's should have been on the same page with the information they were passing onto people who did call. I get not sending out an alert but why no call to rooms and if people did answer tell them to stay put till another call goes out that all is clear

I did end up getting more information which I won't get into. I understand more now but I stand by my thoughts that there has to be a better way to have handled it. Again I get more now after speaking to someone but it doesn't change my mind. Obviously I'm in the minority but whatever. I'm not going to go into it any more.

See you didn't tell us you were instructed to call back. That is a different case then doing it on your own accord. All you said here was that you called back. So you ended up getting more information and still aren't satisfied. At this point all you can do is take it up with Disney.

 

[Mickey's Best Girl]

I just want to add that quite often our children take their cues from the parents/adults.

If you're calm about xyz situation the child most likely will be as well. If you're constantly stewing over the situation and calling about said situation the child will possibly become frightened because mom/dad/whoever arent handling their emotions well in front of the child.

Just my .02 for a rather interesting discussion.

 

[disneynutz]

I just want to add that quite often our children take their cues from the parents/adults.

If you're calm about xyz situation the child most likely will be as well. If you're constantly stewing over the situation and calling about said situation the child will possibly become frightened because mom/dad/whoever arent handling their emotions well in front of the child.

Just my .02 for a rather interesting discussion.

That's true of most situations. How many times have you seen an adult claim that the child is upset when actually the child could care less and it's the adult that is over reacting?

At Disney often adults have memories of times past, and they want their child to experience the same, they often cause the child to get upset when things don't go just right.

Bill

 

[Mum23]

I just want to add that quite often our children take their cues from the parents/adults.

If you're calm about xyz situation the child most likely will be as well. If you're constantly stewing over the situation and calling about said situation the child will possibly become frightened because mom/dad/whoever arent handling their emotions well in front of the child.

Just my .02 for a rather interesting discussion.

Thanks for that incite for the hundredth time this thread! Really helpful and appreciated! (yes, that's sarcasm). My child is perceptive. She was standing there when the CM's told us to go back. She asks a million questions daily so this stuck out to her. I was called to change a reservation as far as she heard/knew.

But please tell me again what a terrible parent I was who wasn't "holding it together" for her.

For real this time, I'm done.

 

[Nancyg56]

Thanks for that incite for the hundredth time this thread! Really helpful and appreciated! (yes, that's sarcasm). My child is perceptive. She was standing there when the CM's told us to go back. She asks a million questions daily so this stuck out to her. I was called to change a reservation as far as she heard/knew.

But please tell me again what a terrible parent I was who wasn't "holding it together" for her.

For real this time, I'm done.

Kids!!!!!!!!!!!!!!! They hear everything you would prefer they did not! LOL!
To be fair, a lot of folks do not read every post (I'm guilty ) before posting, so please don't take the multiple advice posts too personally. I don't think anyone was trying to pile on, even though as the one who continues to be "reminded" it must have seemed so.