grumpyandbashful
DIS Veteran
- Joined
- May 9, 2000
I just called CRO to change the room type of a ressie for December. I am holding ressies at 2 resorts until a final decision is made. The CM told me "you have 2 rooms reserved" and told me it is against policy now to hold more than one ressie at a time - "everyone is doing this and then cancelling one last minute and holding rooms so that others can't have them". She put me on hold for several minutes, then when she came back on, she told me she had to speak with her supervisor, and that they would let me hold the 2 ressies, but that I would need to make a decision soon!! . She also told me that CRO was going to start cancelling multiple ressies when they are discovered. Her tone was rather harsh and unlike anything I've heard from CRO (usually the people I talk with are either very with it and friendly, or new and inexperienced, but friendly!).
Anyway, while on hold I decided to keep the YC and cancel the AKL reservation, since I decided we would rather be closer to Epcot at Christmastime. A little guilt involved, but at least I made my decision! .
Just a warning that you might get a) denied, or b) a lecture if you try to book more than one resort at a time for the same trip.
Anyway, while on hold I decided to keep the YC and cancel the AKL reservation, since I decided we would rather be closer to Epcot at Christmastime. A little guilt involved, but at least I made my decision! .
Just a warning that you might get a) denied, or b) a lecture if you try to book more than one resort at a time for the same trip.