I called AirTran tonight to check on this because I have 4 total credits, 1 of which will expire a week before the flight for which I wish to upgrade. In essence I'd like to redeem the 4 A+ credits for a voucher now, hold onto the voucher for a week, and then use it for the upgrade (assuming there's availability, of course). I received conflicting information when I called:
Representative #1 was a bit snippy to begin with (including the dreaded sighing after I asked my question), so I feared that I wasn't going to get a clear answer. He told me that what I was requesting could not be done; business class upgrades had to be done in one transaction (redeeming the A+ credits and requesting the upgrade). I explained that the website allows met to redeem my credits for the business class upgrade, which the site says will take 1 to 2 days to process. I asked him what happens in that case...since I won't have the ability to apply the upgrade until it's been processed. I kept pressing that a voucher of some kind would have to be issued in this instance. It sounded like he was guessing and just trying to get me off the phone when he stated that, well, YES voucher WOULD be given in this case, but it would only...uh...be good for 24 hours and that I'd have to make the upgrade right away. This seemed fishy, since I can't really count on when the voucher will hit my account anyway. I could tell he was frustrated with my questions and wasn't too reliable. So I stumbled across this thread and decided to try my luck again by calling back.
Representative #2 was much more pleasant and said that yes, of course what I was requesting could be done; the voucher would be good for up to a year from its issuance. She said that this is the scenario only for business class upgrades and not for reward flights.
So...do you think I can trust representative #2? Does anyone else have experience here?
Thanks for all your help!
--Andy