And this could be something that doesn't happen often...buttttt
I had some Clients that travelled AirTran this past March break from BUF-FLL. They were 2 families, one of 3 and themselves being 5. They booked approx 3 months prior and arrived at the A/P 2.5 hours prior, checked in, no prob, the whole 9 yds. Boarding time...their friends board and they are asked as the boarding process is in full swing to step aside. They are told the flight is full and you are being offloaded. Your bags are onboard already and cannot be retrieved so they will be there awaiting your arrival. This is Friday and they have nothing to offer till the following Tuesday. Two days AFTER their cruise departs FLL on Sunday!!!
Sorry, no other options. Soooo they walk the terminal...with their 3 kids...and find another Airline, Continental I think, that has something out of Cleveland if they can get there and it will cost another $1,600+. They rent a car, drive the 4.5 hrs to Cleveland and get the flight which by the way, takes them into MCO. Arrive in MCO, rent another car, drive through the evening into the wee hours to FLL.
AirTran were disgustingly rude and didn't care one bit about their plight. Too bad, so sad..kind of attitude. They spent almost $2,000 USD incl car rentals to get themselves to their destination.
I am a TA and I told AirTran I would be sure to pass along this one families experience and I am!
My 2 cents..for what it's worth!
