Booknut
<font color=green>I couldn't figure out why people
- Joined
- Jul 17, 2005
- Messages
- 2,544
Hi
Not sure who to turn to with this so i'm hoping someone on here will know and be able to point me in the right direction.
Basically I rented a 2 bedroom cottage in Devon. The cottage had its own website, lovely photos, seemed very idyllic, heated outdoor pool etc. To cut a long story short the property was in the middle of nowhere, almost 1/2 mile of rough steep drive with huge sharp stones - not even a dirt drive - dirty pool, not heated, freezing cold, dirty bathtub with non-working shower and to top it off the woman next door who owns it walked past the house and actually looked into the sitting room when we were in it!
It was horrible, Matilda had 2 massive strops because she couldn't understand why she couldn't go swim - we didn't want her to turn blue. Quite rightly too as I wanted to have a strop too.
We complained the next morning (we arrived at 6pm the night before) and said we were not happy and that it was not as described and the woman said fine, she'd refund us the 6 days but didn't have that much cash at home and would sort out a transer and so we packed up and left, absolutely gutted.
So, since this has happened i've emailed with our details, no response. Emailed the next day, no response. Have rung, answering machine. I know its only been 2 days but i'm getting quite stressed about it as the house was quite pricey. If they don't refund us the money what recourse do we have? We rented directly from them, I paid by credit card for protection but she could only take credit card payment via paypal and I have since found out that my credit card company doesn't cover you if you use something like paypal.
I really hope someone can give me some advice about this, I really want to get our money back not just because of the huge disappointment of losing out on our holiday but i'm going to need it for my make-up holiday next year...three guesses where we're going
I'll give you a clue, its not a field in Devon...
TIA
Not sure who to turn to with this so i'm hoping someone on here will know and be able to point me in the right direction.
Basically I rented a 2 bedroom cottage in Devon. The cottage had its own website, lovely photos, seemed very idyllic, heated outdoor pool etc. To cut a long story short the property was in the middle of nowhere, almost 1/2 mile of rough steep drive with huge sharp stones - not even a dirt drive - dirty pool, not heated, freezing cold, dirty bathtub with non-working shower and to top it off the woman next door who owns it walked past the house and actually looked into the sitting room when we were in it!
It was horrible, Matilda had 2 massive strops because she couldn't understand why she couldn't go swim - we didn't want her to turn blue. Quite rightly too as I wanted to have a strop too.
We complained the next morning (we arrived at 6pm the night before) and said we were not happy and that it was not as described and the woman said fine, she'd refund us the 6 days but didn't have that much cash at home and would sort out a transer and so we packed up and left, absolutely gutted.
So, since this has happened i've emailed with our details, no response. Emailed the next day, no response. Have rung, answering machine. I know its only been 2 days but i'm getting quite stressed about it as the house was quite pricey. If they don't refund us the money what recourse do we have? We rented directly from them, I paid by credit card for protection but she could only take credit card payment via paypal and I have since found out that my credit card company doesn't cover you if you use something like paypal.
I really hope someone can give me some advice about this, I really want to get our money back not just because of the huge disappointment of losing out on our holiday but i'm going to need it for my make-up holiday next year...three guesses where we're going
I'll give you a clue, its not a field in Devon...TIA
OMG Eloise, it sounds like it was a nightmare. I wish I had some advice for you, I guess I would threaten them with solicitors if you didn't receive your money back asap
I hope you took lots of photos. I'd suggest you go to the Citizens Advice Bureau.
I hope you manage to sort it out.
I hope you still manage to have some fun at home. 
