Advice needed on Super Shuttle issue

[m&m's mom]

I booked SS for our DL trip last month for transportation from LAX to the GC and back to the airport. We decided to rent a car and I clicked on the link at the bottom of the confirmation email to Cancel the Reservation. I received a confirmation email that listed both legs of the reservation: from the airport to GC, and the leg from the CG to LAX.
The day before we were to leave CA, I received a text from SS confirming to trip to the airport. We were literally in line for a ride at DL. I tried calling back 3 separate times and every time I got through the whole phone menu, as soon as I chose option for canceling, I got a message it was an invalid option and I got hung up on. I figured since I had the confirmation email, I was not too concerned.
Day we were leaving, I got a call saying the driver was an hour away. I told the person that I canceled and even had the confirmation email. He said to to worry about it and it was fine.
I noticed I was only credited with one half of the reservation. I called their customer service and started a "case" but would not issue the credit. I told her "I am staring at a confirmation email that lists both legs under the heading "Cancellation". It's been 3 weeks and I have not gotten any response.
Any suggestions on what I can do besides call back- again? I offered to forward a copy of the email but they told me not to do anything yet.
I am getting beyond frustrated.

 

[DebbieB]

I booked SS for our DL trip last month for transportation from LAX to the GC and back to the airport. We decided to rent a car and I clicked on the link at the bottom of the confirmation email to Cancel the Reservation. I received a confirmation email that listed both legs of the reservation: from the airport to GC, and the leg from the CG to LAX.
The day before we were to leave CA, I received a text from SS confirming to trip to the airport. We were literally in line for a ride at DL. I tried calling back 3 separate times and every time I got through the whole phone menu, as soon as I chose option for canceling, I got a message it was an invalid option and I got hung up on. I figured since I had the confirmation email, I was not too concerned.
Day we were leaving, I got a call saying the driver was an hour away. I told the person that I canceled and even had the confirmation email. He said to to worry about it and it was fine.
I noticed I was only credited with one half of the reservation. I called their customer service and started a "case" but would not issue the credit. I told her "I am staring at a confirmation email that lists both legs under the heading "Cancellation". It's been 3 weeks and I have not gotten any response.
Any suggestions on what I can do besides call back- again? I offered to forward a copy of the email but they told me not to do anything yet.
I am getting beyond frustrated.

I would dispute the charge on your credit card.

 

[bumbershoot]

Do they have a facebook page? Might take it there. FB is good for getting things DONE with companies.

 

[lost*in*cyberspace]

I agree; just dispute the charge with your credit card company.

 

[m&m's mom]

Thanks. I am going to give them one more try before I do both of these suggestions.

 

[DisneyFan13US]

Hope it all works out. I agree with what Bumber said above, I would take it to Facebook and also Twitter if you have an account.