Absolutely unacceptable

[LittleMissMagic]

I don't know for sure, but would guess that maybe this rehab wasn't exactly planned, but maybe something happened that warranted immediate repair. They might not be able to work on it at night so they figure most people would get to the park before 11 and stay until after 6.

It's not a rehab on the monorail - it's planned construction for the GF DVC resort. There is no "repair."

 

[Maggie'sMom]

It is what it is. Making a complaint might make you feel better but it's not going to change anything. If you're complaining to try and get some compensation then that is just sad.

Why is that sad? The prices of the monorail resorts are higher because of the convenience of the monorail. If people had known ahead of time that the monorail was going to be operating at reduced hours, they may have opted to save money and stay elsewhere. There are a lot of people that complain about things and want compensation and I think they are being ridiculous, but this isn't one of those cases. I think the people staying at the monorail resorts during the next two weeks have a legitimate right to be upset.

 

[maxiesmom]

Why is that sad? The prices of the monorail resorts are higher because of the convenience of the monorail. If people had known ahead of time that the monorail was going to be operating at reduced hours, they may have opted to save money and stay elsewhere. There are a lot of people that complain about things and want compensation and I think they are being ridiculous, but this isn't one of those cases. I think the people staying at the monorail resorts during the next two weeks have a legitimate right to be upset.

Apparently Disney doesn't refer to them as Monorail Resorts, but as Magic Kingdom Area resorts. Got that gem from another thread. So to them, they are only closing a perk of the Magic Kingdom resorts, and not the main reason some people pick those resorts.

 

[LaurenT]

I agree that the OP deserves to be notified as soon as possible.
My DH puts up large buildings, there is no way of knowing far in advance exactly when they will reach a particular point in the process. It could well be that even with the dates they gave, they will wind up shutting it down sooner, extending the shut down longer, or getting it done quickly and shortening the need for the shut down.
I do not think it's "sad" to expect to be reasonably compensated for not getting something that is considered a big selling point for the resort you are paying top dollar for (imagine how upset GF guests must be). I personally would politely call and ask them what they thought a fair discount would be to make up for the lack of monorail service during certain hours of the day.
So, in my opinion, no one is in the wrong here. I'd be willing to bet that WDW put the dates out there as soon as they had something they were somewhat confident in. And the guests should get something in consideration for the imposition.

 

[LittleMissMagic]

Apparently Disney doesn't refer to them as Monorail Resorts, but as Magic Kingdom Area resorts. Got that gem from another thread. So to them, they are only closing a perk of the Magic Kingdom resorts, and not the main reason some people pick those resorts.

And "Magic Kingdom Resorts" includes Wilderness Lodge and Fort Wilderness - which don't have direct monorail access.

 

[ModernArtist]

It's not a rehab on the monorail - it's planned construction for the GF DVC resort. There is no "repair."

Exactly. Planned well in advance. No reason not to make an announcement so guests can make an informed decision on their resort choice and vacation dates.

 

[maxiesmom]

Exactly. Planned well in advance. No reason not to make an announcement so guests can make an informed decision on their resort choice and vacation dates.

Except that as with any construction you never know exactly how far along you will be on a set date. You can guestimate, but as I said, that is not very helpful either, and would anger people too.

For all we know the beams they are moving and causing the shut down of the monorail should have been moved weeks ago. Or not until April. Construction is not an exact science.

 

[mesaboy2]

Exactly. Planned well in advance. No reason not to make an announcement so guests can make an informed decision on their resort choice and vacation dates.

Planned well in advance, but any number of factors can alter those plans. I take it on faith that Disney is not out to get me and announces these kinds of things once the dates are reasonably clear.

Anyone is welcome to call me an apologist if it makes them feel better. I can take it.

OP, I'm truly sorry your plans are impacted.

 

[Maggie'sMom]

Apparently Disney doesn't refer to them as Monorail Resorts, but as Magic Kingdom Area resorts. Got that gem from another thread. So to them, they are only closing a perk of the Magic Kingdom resorts, and not the main reason some people pick those resorts.

I know Disney can spin this however they want. It still stinks for those who booked the Magic Kingdom Area resorts (minus WL and FW, of course) because of the convenience of that one perk which seems to impact the cost of the resorts offering that specific perk.

 

[kmk1180]

We leave for our trip on Friday and it was only posted yesterday that the Magic Kingdom monorails will not be operating between 11:30am and 6pm EVERY SINGLE DAY WE ARE THERE
?

1. Doubt you'll be going to MK every single day. There are 4 parks.
So it's only effecting you on MK days. if 7 days trip, and your a typical guest, At best 3 days?

2. So PLAN.
11:30am. That's plenty of time get there or even sleep in and still use the monorail to get to the park.

6PM. That's not that late, plenty of time to spend the day and leave by monorail anyhow. The park never closes that early.

If you must leave the park during the day, use the boats.
(Personally love using them anyhow over monorail when staying on lake resorts.) They won't be that swamped during regular park hours.

Really only has to effect you if you have a MK day planned and ADR outside the park. Otherwise could have little impact.

Does it sink..Yes. but little difference than going and finding your favorite ride is closed during your stay. And like any ride, nothing is guaranteed to be opened during any stay.

3. It's still your vacation, you can let it bother you and go with a negative bad mood. Or Shrug it off a enjoy your vacation, your still at Disney World.

Hope you have a great trip

 

[Polydweller]

Exactly. Planned well in advance. No reason not to make an announcement so guests can make an informed decision on their resort choice and vacation dates.

Wrong. Sure, building the DVC resort but no way could the precise schedule for the crane usage be known precisely very far out. The construction schedule is set by the construction company and that isn't Disney. Things happen in construction everything from finding more prep work needed than expected, through materials suppliers missing dates, to all kinds of problems that can't be foreseen. Construction sites are fluid places with tasks moved around, adjusted based on what's happening.

So Disney can't know until the construction company tells them and the construction company can only know for sure as the project proceeds.

 

[LittleMissMagic]

Just to clarify - I'm not annoyed or upset that Disney did not tell me when they first got the idea that they needed to shut down the monorail.

I just don't understand that since Disney has made an official announcement which has been published in newspapers why they don't send a quick mass email to everyone booked at the monorail resorts during the month of March to let them know about the downtime.

I know because I'm a Disney freak and have the DIS and AllEars to inform me... but what about those who have just missed the announcement and are surprised by this inconvenience when they get there? I wouldn't be happy.

 

[Sammie]

Just to clarify - I'm not annoyed or upset that Disney did not tell me when they first got the idea that they needed to shut down the monorail.

I just don't understand that since Disney has made an official announcement which has been published in newspapers why they don't send a quick mass email to everyone booked at the monorail resorts during the month of March to let them know about the downtime.

I know because I'm a Disney freak and have the DIS and AllEars to inform me... but what about those who have just missed the announcement and are surprised by this inconvenience when they get there? I wouldn't be happy.

Because it could change again and if they warn everyone and it does not happen then guests are upset with that. There is no way for them to win. They are open 24/7 year round, construction and rehabs are always going to affect someone, the only way to avoid it, is not go.

 

[delaneyc52]

Planned well in advance, but any number of factors can alter those plans. I take it on faith that Disney is not out to get me and announces these kinds of things once the dates are reasonably clear.

Anyone is welcome to call me an apologist if it makes them feel better. I can take it.

OP, I'm truly sorry your plans are impacted.

Wink wink and no flames.....but I guess that's why my company is in the top 20 and Disney is 65 in the Fortune 100! Better planning. (Just pulling your chain Mesaboy cause we think you're cool... )

 

[Sammie]

Wink wink and no flames.....but I guess that's why my company is in the top 20 and Disney is 65 in the Fortune 100! Better planning. (Just pulling your chain Mesaboy cause we think you're cool... )

What type of company?

 

[Mousemommy1]

I agree.

I'm staying at the Polynesian in two weeks, and I have not received any notification from Disney about the monorail's limited hours. The only reason I know is because of DIS and AllEars. I feel bad for the guests that don't find out about this until they get there.

I was super upset when I first found out, but then after the initial shock, I realized that this really didn't affect me that much.

We get up and go to the parks around opening - we will have definitely left for our resort by 11:30. Yes, we usually do go back in the afternoons, but it's actually quicker to take the boat there than to be the third stop on the monorail. There aren't that many people headed back to their resorts in the middle of the afternoon... the monorail and water launch lines are usually very short. When the park closes, the monorails should be up and running again.

What I was most worried about is our Chef Mickey's ADR... but that's not until 7:30 PM, so again, the monorail should be running. And then the GF is walking distance, so 1900 Park Fare shouldn't be a problem.

Don't get me wrong - I definitely consider this a setback since you're essentially paying $$$ for the convenience of the monorail. Our second choice was the Wilderness Lodge, which of course has the boat to MK. If the monorail was shut down completely, I'd be peeved and switch to WLR. However, since it is operating on limited hours (the hours we'll most likely be using it, anyway), it's really not that big of a deal for us.

I could have written this post verbatim, except for the time we are going. Everybody freaking out makes me feel like a weirdo because it just doesn't bother me that much. This will be our 1st stay at the Poly. I am hoping the monorail is open, but, if it's not, I can and will bus and boat it. I didn't book the Poly for the monorail though, I booked it because it's pretty and I've wanted to stay there since I was 7. . I have second guessed why I want to stay there though because stuff that is so important to others just doesn't register with me. Oh well, the trip will go on.

 

[delaneyc52]

What type of company?

Obviously on boards like this I'd rather not say. But let's just say that we have worldwide customers and our objective is to provide quality service/products and retain our customers. And let's not go down the pixie dust road of whether it is an entertainment company or an industrial company. Clients are clients. End result is end result. Profit, earnings & revenue. Amen.

 

[summermac]

I understand that construction is fluid and that there's no way to know the exact dates for the closure of the monorail. But that said, this would be a major inconvenience for me and I would certainly complain and I'd expect some kind of room discount given the premium I am paying for the convenience of the monorail. Yes it is limited to non-peak times least but it is still an inconvience. Maybe they have some kind of compensation planned when you check in? Some sweet fast passes maybe? Or a gift card of some sort? I mean jeesh, I get irritated at restaurants when it takes too long for my food (just had this happen, it took an HOUR) and I expect some form of compensation and IMO this is no different.

 

[jesswindsor]

I do love riding the Monorail. When I stay at one of the Monorail resorts, the Monorail is one reason that I do stay there, but it isn't the only reason. I can understand the OP's frustration, but I hope that going to Disney isn't just for the Monorail.

 

[Dan Murphy]

.....Where do I email my complaint?

http://allears.net/pl/contact.htm