A Very Disney Christmas! Nov/Dec 2010 PTR (Trip Drama & 2 Days! 11/24)

[Brave teacher]

I'm keeping my fingers crossed for you! You know I'm in the same boat. I'm hoping they find mine as well.

 

[ladybugmom]

Becky, I had two pictures missing from my photopass account from December. I filled out the form just like you did, one of them they found but one they did not. Keeping my fingers crossed that they find all of your pics! Did you take any with your own camera?

Thanks Michelle!! No, I didn't take any of my own b/c it was a photo shoot.

I'm keeping my fingers crossed for you! You know I'm in the same boat. I'm hoping they find mine as well.

Thanks Megan!! I hope they find yours as well!!

 

[LilAnn]

Oh Becky, I hope they get those photos! We actually filled out the "lost photo form" with our last trip in August and they were able to find the picture. We saw it in our PP account within days! Phew! good luck!

 

[ladybugmom]

Oh Becky, I hope they get those photos! We actually filled out the "lost photo form" with our last trip in August and they were able to find the picture. We saw it in our PP account within days! Phew! good luck!

Thanks Ann!! I'm so glad to hear that they were able to find your photos!! It gives me hope that they'll find mine!!

 

[Sunset Cliffs]

Oh no! That is terrible! The good thing is that it was something specific (BBB) rather than some random place or time. I'm sure they will be able to find your pictures. It's not like you were saying, "We were near the castle sometime on Monday." I wonder how many people have pictures go missing?

 

[ladybugmom]

Oh no! That is terrible! The good thing is that it was something specific (BBB) rather than some random place or time. I'm sure they will be able to find your pictures. It's not like you were saying, "We were near the castle sometime on Monday." I wonder how many people have pictures go missing?

I wonder, too! It seems to happen a lot from all I've read!

 

[mommytothreeboys]

Adorable outfits...once again your girls will be the best dressed in Disney!

I sure hope they are able to locate your pictures. I'm sure it's nerve wracking to wait.

 

[leamom2princesses]

Becky, I swear I am not making this up and I only know this because I was next in line after you at Castle Couture but I do know that your photographer had a problem with his camera that morning. His settings were wrong. They had to call a help line to figure out what was wrong with his camera. The CM that was chatting with you offering tips was the one that helped me review our photos and get our prints and the CM that took your photos was working with him to figure out what went wrong. I hope I am wrong but I am certain there was a problem. I never put two and two together that you may not have pics until this very moment. I hope they are able to find the pics or maybe this info may be helpful in tracking them down.

 

[alleymaxx]

Oh Becky - I'm sure they will find them. We had the same thing on our trip this past March. We filled out the form and they were able to locate one group but not the other. I feel like the reason they probably couldn't locate the other is because we were one of those millions taken in front of the castle on any given day. But sounds like you were able to provide specifics so I think they'll be located. In the meantime I'm keeping my fingers crossed for you.

 

[JenAusty]

I'm subbing finally! I love all your pretty disney clothes and I didn't know Old Navy sold disney clothes.. hmm.. I'll have to look into that.

I love your matching pjs's!
Good luck with LeCellier!

 

[ladybugmom]

Adorable outfits...once again your girls will be the best dressed in Disney!

I sure hope they are able to locate your pictures. I'm sure it's nerve wracking to wait.

Thanks Missy!! I've not heard very good news from Megan or Leanne--so we'll see.

Becky, I swear I am not making this up and I only know this because I was next in line after you at Castle Couture but I do know that your photographer had a problem with his camera that morning. His settings were wrong. They had to call a help line to figure out what was wrong with his camera. The CM that was chatting with you offering tips was the one that helped me review our photos and get our prints and the CM that took your photos was working with him to figure out what went wrong. I hope I am wrong but I am certain there was a problem. I never put two and two together that you may not have pics until this very moment. I hope they are able to find the pics or maybe this info may be helpful in tracking them down.

Ugh! I just want to cry!! Thanks for the info.

Oh Becky - I'm sure they will find them. We had the same thing on our trip this past March. We filled out the form and they were able to locate one group but not the other. I feel like the reason they probably couldn't locate the other is because we were one of those millions taken in front of the castle on any given day. But sounds like you were able to provide specifics so I think they'll be located. In the meantime I'm keeping my fingers crossed for you.

We'll see. I'm not hearing very postivie things from others right now. It'll be a miracle if they find them.

I'm subbing finally! I love all your pretty disney clothes and I didn't know Old Navy sold disney clothes.. hmm.. I'll have to look into that.

I love your matching pjs's!
Good luck with LeCellier!

YAY!! Glad you're here!! Thank you!

 

[cinderella crazy]

Just got back from DC so I'm a little late joining! I'm going to go grab something to drink and then I'll sit down to read what I've missed. Glad you made it home safe!

 

[ladybugmom]

Just got back from DC so I'm a little late joining! I'm going to go grab something to drink and then I'll sit down to read what I've missed. Glad you made it home safe!

Welcome home, Alicia!! So glad you're here!!

 

[bellebookworm9]

Becky,
They found my balloon picture and said they were able to correct the missing Simba issue. I just checked the account and the balloon picture is there, but Simba is still not in the photos. They told me a few ways to make it so that he does show up, so I'm off to find that now. I hope you have the same luck that I did!

 

[Charlefours]

Oh goodness Becky!

Well, since what Leanne has said, I would let Angela know what is going on and have her call. They should have fessed up about having issues at that very moment to you so you were aware and could have come back more additional pictures. I think Angela would agree you deserve to be given a free photo shoot when you go over the holidays. I know that this does not seem very kind to complain, but this is something they were well aware of, since they were troubleshooting right there. They could have remedy the situation right there by taking additional photos with a separate camera.

I sure hope they find them!

 

[ladybugmom]

Becky,
They found my balloon picture and said they were able to correct the missing Simba issue. I just checked the account and the balloon picture is there, but Simba is still not in the photos. They told me a few ways to make it so that he does show up, so I'm off to find that now. I hope you have the same luck that I did!

I still haven't heard back but you have and Megan has!? Hmmm....

Oh goodness Becky!

Well, since what Leanne has said, I would let Angela know what is going on and have her call. They should have fessed up about having issues at that very moment to you so you were aware and could have come back more additional pictures. I think Angela would agree you deserve to be given a free photo shoot when you go over the holidays. I know that this does not seem very kind to complain, but this is something they were well aware of, since they were troubleshooting right there. They could have remedy the situation right there by taking additional photos with a separate camera.

I sure hope they find them!

The photoshoot was free b/c we did the BBB--I didn't pay anything for it. It's so frustrating though!! And I still haven't heard from PP?!

 

[BrooklynnsMommy]

Checking in to see if your pictures have been located yet. Sending pixie dust your way. I agree there should be some kind of compensation for losing your pictures especially if there was a camera issue.

 

[longing2Batdisney]

but they may be willing to offer a discount on your next BBB?!?

 

[Charlefours]

but they may be willing to offer a discount on your next BBB?!?

I agree Connie! I just read an interesting blog about how Disney appreciates getting told when their guests are less than satisfied, as it is a growing opportunity and highlights what they need to work on in the future.

I know it is a free shoot (unless you add the Image package and get prints) but they could have had the courtesy to tell you that they were having camera difficulties and were unsure if they had any photos. That way you could have chosen to wait for more photos, or take the chance of not getting any.

 

[ladybugmom]

Checking in to see if your pictures have been located yet. Sending pixie dust your way. I agree there should be some kind of compensation for losing your pictures especially if there was a camera issue.

Not yet. I got an e-mail from them saying they needed another picture of Ally b/c the one I uploaded was too big. So I e-mailed them a smaller pic.

but they may be willing to offer a discount on your next BBB?!?

Maybe. We'll see what they say.

I agree Connie! I just read an interesting blog about how Disney appreciates getting told when their guests are less than satisfied, as it is a growing opportunity and highlights what they need to work on in the future.

I know it is a free shoot (unless you add the Image package and get prints) but they could have had the courtesy to tell you that they were having camera difficulties and were unsure if they had any photos. That way you could have chosen to wait for more photos, or take the chance of not getting any.

Really?! Interesting. Yes, they could have--it's not like we rushed out of the store after the photoshoot. Ugh!