A few disappointments on our BCV stay last week.

[DVC Jen]

I think it is disgusting that so many people flame someone simply for saying a room that is stated to sleep 4 doesn't have comfortable beds to sleep 4.

The OP was not rude.. did not attack anyone. Why do so many of you feel the need to tell that family how to vacation.

We are also a family of 4 two teenaged daughters and stay in a studio all the time. We don't seem to have the issues so many of you do.

We actually LIKE the togetherness. We are a close family.

My daughters biggest complaint when sleeping on the pull out is fighting over the blankets or one being on the others side of the bed. A studio works fine for us and it sounds like it has in the past for the OP as well.

Like Tagrel originally stated if a room says it sleeps four it should sleep four comfortably. Certainly if the room said it only slept two and the bed had springs poking through you wouldn't tell someone to stop complaining and buy more points to stay in a larger room with a different bed would you?

Ya know.. ya don't have to agree with anyone else vacations and or how they spend their money or how many points one has.. but ya also don't need to jump all over someone simply for stating their opinion and or experience.

 

[Jen D]

I If DVC didn't intend for the pullouts to be used as beds, they wouldn't be pullouts, they would just be couches. So I do think they should be in reasonable condition for their intended purpose.

Exactly.

But you're never going to convince the folks on this thread who believe the proper occupancy for a studio is two people and anyone trying to "stuff" more than two people in a studio is a low-class cheapskate who deserves whatever discomfort they get.

Like it or not, DVC is marketing these studios as accomodations for families of four who like staying in one room, and I think those who buy have a reasonable expectation that the accomodations should be comfortable. The fact that the contract might not specifically guarantee a comfortable bed is pretty weak defense!

 

[mark&sue]

(We won tickets for Live8 and going to Hyde Park, London tomorrow to Madonna etc!)

I agree 100% with the poster that said they were a close family. I have no problem being in the same room as my daugher for two weeks of the year. For the rest of the year she is on a different floor from us so we have privacy for 50 weeks of the year.

However we thought this would be more luxurious than a hotel room and wouldn't it be nice to have a one bed where we could utilise a lounge and the whirlpool bath looked great. If the pull out is no good for our growing 11 year old DD then we would be better off in a hotel room which we have no problem with whatsoever as DD can spread out on a double bed.

These pull out beds should be fit for purpose. Surely there can be no argument with this statement.

If I didn't have to fly from UK I would prefer to spread my 520 points out a year with as many visits as possible and can understand why more visits to a studio would be preferable to a 2 bedroom.

Last month we stayed at the Holiday Inn International Drive for the same price as the flights alone would cost us which enabled us to stay at SSR and Hard Rock Hotel during this period. The beds were massive and very comfortable. Surely it would not be too much to ask of DVC to provide fit for purpose pull out beds.

Apologise for the rant but have had a hard week at work and now had too much to drink. Can't wait for the concert tomorrow!!



Susan

 

[Dean]

These are two different topics.

If someone wants to complain about the SIZE of the unit not fitting their party, then they need to upgrade to a larger unit. That IS a no-brainer. Disney states the square footage (although it seems to vary unit to unit...)

But the beds and pullouts should be well maintained and in good working order for ALL units. And for the maximum occupancy of that room, even if the guests are all adults.

If a family of 3 or 4 WANTS to upgrade to a larger unit, that is great, but no one should be FORCED to because of substandard pullout beds. As jarestel said, that IS their purpose afterall...

As I've stated at least twice, the pull outs should be of appropriate quality. That doesn't automatically make them comfortable for one or two adult size people. IMO, pull out equals a certain degree of decreased sleeping comfort PERIOD. Maybe there are exceptions but I haven't seen them yet. And I also own an expensive top of the line pull out with an inner spring mattress or at least I did until a couple of months ago.

The OP was not rude.. did not attack anyone. Why do so many of you feel the need to tell that family how to vacation.

Jen, I don't recall off hand rude posts to the OP. Disagreeing with the concept and saying so is not rude if done appropriately. I think that's one of the problems on this board that people forget you can disagree completely without getting upset or feeling someone is rude.

Exactly.

But you're never going to convince the folks on this thread who believe the proper occupancy for a studio is two people and anyone trying to "stuff" more than two people in a studio is a low-class cheapskate who deserves whatever discomfort they get.

Like it or not, DVC is marketing these studios as accomodations for families of four who like staying in one room, and I think those who buy have a reasonable expectation that the accomodations should be comfortable. The fact that the contract might not specifically guarantee a comfortable bed is pretty weak defense!

Jen, II puts the occupancy at two as well including for DVC trades. Plus no one said you couldn't put 4 in a studio, it was simply pointed out that 4 and studio or using the pull outs in general likely meant a certain compromise on luxury, deluxe feel and comfort. You can legally put 4 in a studio, whether it will be as comfortable as you want depends on your demands, expectations and group makeup. If DVC provides appropriate quality components, they have done their job. Since most pull outs are not very comfortable, that means DVC could fulfill or even exceed the expectations technically, and still fall below the standards that some on this thread would like to set.

The issue of legal description comes in that some people are demanding that the units be totally comfortable for the max occupancy in every case. And I'm telling you that is essentially never going to happen. Interesting that some want to use the legal isssues when it's not there to support their position then when it's pointed out that is doesn't support them at all, it's being trivial. It's no different than buying a car with poor rear seat leg room then complaining about the leg room. If you bought something with a pull out, accept it for what it is. Demand that DVC have good furnishings but it is unreasonable to expect them to have the top of the line just for this issue when that is not what was there initially. DVC has a legal obligation to keep the standards in place at the time of the sale, no more, regardless of how sub par one thinks they are. As I noted earlier, the members at that resort could vote to upgrade and would have to pay it themselves and thus only the members at that resort truly have any right to complain. This is a concept that many DVC members forget. It's not DVC, it's we that pay.

 

[AMcaptured]

People who complain that four people shouldn't be comfortable in a studio seem to be forgetting that four people won't be comfortable in a 1 bedroom either. In either configuration, if you have more than two guests, someone is sleeping on a pull out.

The sofa beds at BCV's need to be replaced and pronto!! It's just that simple.

I have complained about this to DVC management and I hope others, who also have experienced them, will do the same. Management will listen if enough members let them know how dissatisfied they are with the sofas.


Heidi

 

[off to neverland]

WE stayed at OKW in Jan. The pull out sofa bed was heavenly.

We stayed at BCV in May, and had one night when my mom ended up on the sofa bed. She said it was unbearable.

That was the ONLY negative comment that was said about BCV in our group of ten for one week.

 

[Dean]

People who complain that four people shouldn't be comfortable in a studio seem to be forgetting that four people won't be comfortable in a 1 bedroom either. In either configuration, if you have more than two guests, someone is sleeping on a pull out.

The sofa beds at BCV's need to be replaced and pronto!! It's just that simple.

I have complained about this to DVC management and I hope others, who also have experienced them, will do the same. Management will listen if enough members let them know how dissatisfied they are with the sofas.


Heidi

I didn't forget and most of my points apply to a one BR as well, I believe I suggested such in an earlier post, maybe i didn't make it clear enough. Truly comfortable IMO is 2 for any studio or 1 BR that has a pull out, and 4 for any 2 BR with a pullout in the second BR. This will be a little more flexible for OKW, VB inn rooms and dedicated 2 BR that have queen regular beds. And even then, that assumes 2 per bed. 2 per bed will not work well for all occasions.

 

[DVC Jen]

Jen, I don't recall off hand rude posts to the OP. Disagreeing with the concept and saying so is not rude if done appropriately. I think that's one of the problems on this board that people forget you can disagree completely without getting upset or feeling someone is rude.
QUOTE]


I read several posts at the beginning of the thread where the OP was told she was not being very considerate to her sons and telling her she should either buy more points, rent more points, get a two bedroom and stop complaining.

We may have differing opinions on what is rude... to me it WAS rude.

 

[Dean]

I read several posts at the beginning of the thread where the OP was told she was not being very considerate to her sons and telling her she should either buy more points, rent more points, get a two bedroom and stop complaining.

We may have differing opinions on what is rude... to me it WAS rude.

We must. I went back and reviewed the first 3 pages of the thread. I only found 4 in the first 3 pages that seems directed at the OP themselves in any way and could be seen as negative. And none that were rude IMO. Honest and straight forward is not the same as rude, I wish people on some BBS would realize this and not get upset over honesty. Only the last of these four quotes is truly negative but it is accurate. After that we've mostly been discussing the general aspects of room occupancy and comfort for the most part.

I'd say with sons 15 and 17 who are not able to sleep during an eight day vacation, it's time to move up to a 2BR villa

I think you need to consider your families needs............It is clear there is a problem but you can solve it quite easily...........

It does sound a bit like you ALWAYS stay in studios. I guess with "kids" that age, I would only stay in a studio on occation to conserve points on a weekend or something.

This is the point she is not getting.............youre penalizing your kids over points..............buy more, borrow more and complain less.............this is not a limitation of DVC...........it is a problem in planning and a failure to recognize the needs of a growing family. That is as tactful as i can put it.

 

[dianeschlicht]

We must. I went back and reviewed the first 3 pages of the thread. I only found 4 in the first 3 pages that seems directed at the OP themselves in any way and could be seen as negative. And none that were rude IMO. Honest and straight forward is not the same as rude, I wish people on some BBS would realize this and not get upset over honesty. Only the last of these four quotes is truly negative but it is accurate. After that we've mostly been discussing the general aspects of room occupancy and comfort for the most part.

Thank you Dean. I quit posting on this thread after the first page, because my post was misconstrued as "rude". It was not meant in a rude way. I merely said we would not expect our adult children to be comfortable on a sofa bed for every trip. We usually stay at OKW and have never stayed at BCV, so I have no real experience there, but when we have stayed in a 1 bedroom and had an adult "kid" sleep on the pull out, we felt we were shortchanging him. The only thing that might have been rude about the remark might be asking if they ALWAYS stayed in studios. If folks don't want to know opinions or are going to be hurt by folks stating THIER opinions, than don't ask questions on a public BB.

 

[Dean]

Thank you Dean. I quit posting on this thread after the first page, because my post was misconstrued as "rude". It was not meant in a rude way. I merely said we would not expect our adult children to be comfortable on a sofa bed for every trip. We usually stay at OKW and have never stayed at BCV, so I have no real experience there, but when we have stayed in a 1 bedroom and had an adult "kid" sleep on the pull out, we felt we were shortchanging him. The only thing that might have been rude about the remark might be asking if they ALWAYS stayed in studios. If folks don't want to know opinions or are going to be hurt by folks stating THIER opinions, than don't ask questions on a public BB.

Not a problem, I try to say waht I mean and mean what I say. But I sometimes make mistakes on how I say things. In your post you didn't actually address the OP, only what you would do in that situation. Thus there should have been no confusion.

 

[Tagrel]

I think the 'rudeness' issue might be being confused with the thread that was closed. The only 'rudeness' on this thread came mainly from the abundance of posts implying the OP was wrong in NOT getting a 2 bedroom in the first place and that they did NOT care about their families needs. MANY find this sort of 'judgement' by others to be rude, and I can fully understand and agree with that.

Instead of addressing the issue posted (that pull out beds are unacceptably uncomfortable and need replacement- which MANY have confirmed from their own experience at BCV) the same people have repeatedly stated that 3 or more people should only expect to be comfortable in a two or more bedroom unit. And while there are those that accept this assessment, there are also many that find it unacceptable and a bit ridiculous. And IMO, have every right to do so.

 

[Dean]

Instead of addressing the issue posted (that pull out beds are unacceptably uncomfortable and need replacement- which MANY have confirmed from their own experience at BCV) the same people have repeatedly stated that 3 or more people should only expect to be comfortable in a two or more bedroom unit. And while there are those that accept this assessment, there are also many that find it unacceptable and a bit ridiculous. And IMO, have every right to do so.

NO ONE stated or suggested that reasonable quality furnishings wasn't expected. However it was pointed out that having reasonable quality furnishings did not necessarily equal comfortable. What's comfortable for you might not be for me and that is the choice everyone must make.

 

[Sammie]

NO ONE stated or suggested that reasonable quality furnishings wasn't expected. However it was pointed out that having reasonable quality furnishings did not necessarily equal comfortable. What's comfortable for you might not be for me and that is the choice everyone must make.

Here in lies the problem and why it appears that we all "argue" at times. Personally I think we argue very little on the DVC forum. We do however disagree, there is a difference and some need to realize that. There is also differences in what one considers rude. Some on these forums are little too thin skinned (my opinion) to participate in a public discussion situation without getting their feelings hurt.

To some a studio is not comfortable to them with 4 adults. That is an opinion not a fact. Some believe any sofa bed is not comfortable, again opinion not fact. However this is one opinion I agree with. Certain sofa beds are more comfortable than others, such as the new ones at SSR, none in my opinion sleep better than a bed.

I think when Disney purchased the sofa beds for the BCV it was quality furnishings. There is now something better. And we must all remember if our own bed at home got the use and abuse that the villas even the best furnishings would not hold up forever.

Something I still do not understand is why guests do not take their complaints to Disney while there. If the mattress was badly soiled, worn out, not fit to sleep on, call for a replacement mattress. If they refuse then you have a legitimate complaint.

I do think you have to decide if the complaint is with the bed, or the fact that 2 adults are not going to be able to sleep on a sofa bed comfortably regardless. I am sure in the OP's case these boys do not share a bed at home, much less a sofa bed. Which is why some suggested getting a larger unit.

 

[Dean]

Here in lies the problem and why it appears that we all "argue" at times. Personally I think we argue very little on the DVC forum. We do however disagree, there is a difference and some need to realize that. There is also differences in what one considers rude. Some on these forums are little too thin skinned (my opinion) to participate in a public discussion situation without getting their feelings hurt.

To some a studio is not comfortable to them with 4 adults. That is an opinion not a fact. Some believe any sofa bed is not comfortable, again opinion not fact. However this is one opinion I agree with. Certain sofa beds are more comfortable than others, such as the new ones at SSR, none in my opinion sleep better than a bed.

I think when Disney purchased the sofa beds for the BCV it was quality furnishings. There is now something better. And we must all remember if our own bed at home got the use and abuse that the villas even the best furnishings would not hold up forever.

Something I still do not understand is why guests do not take their complaints to Disney while there. If the mattress was badly soiled, worn out, not fit to sleep on, call for a replacement mattress. If they refuse then you have a legitimate complaint.

I do think you have to decide if the complaint is with the bed, or the fact that 2 adults are not going to be able to sleep on a sofa bed comfortably regardless. I am sure in the OP's case these boys do not share a bed at home, much less a sofa bed. Which is why some suggested getting a larger unit.

Nice post.

 

[Dancind]

I have read everyone's posts now and I can tell you from FIRST hand experience that the beds AND sofabeds at BCV's STINK!!!

The bed are in NO WAY nearly as comfortable as the beds at the Yacht or Beach Clubs, I am telling you, if any of you have stayed there recently, you would be shocked by the differences in accomodations.

Everything about the bedding is different, the thread count is better at the Y&B, the mattresses are 100 times better and the pillows, OMG, you just wouldn't believe the difference.

I wrote a long letter to the head of guest satisfaction at DVC and told her how dissatisfied we were with the bedding at BCV's. She did call and we spoke for about 30 minutes on the phone and I ended the conversation with "you should be very concerned that your "guests" aren't sleeping at night. I would be embarrased to have guests in my house sleeping on such horrible beds. Its just not how you treat a guest,especially one who has spent thousands and thousands of dollars to stay there and a few thousand more a year in dues."

Come on people, its an outrage to not be able to sleep at night on vacation. And unless more people write DVC management and complain, nothing is going to be fixed. So I respect anyone who comes here and vents about the substandard bedding experience at the BCV's but please, please, please, write a letter to DVC management and lets get this situation rectified and soon!!!


Heidi

Oh, I completely agree! My DD and I stay there every year in a studio, just before school starts, and the first thing I do when I hit the room is call for feather pillows and a foam mattress pad. It's truly horrible! And I have to to say, I haven't found the king beds at OKW and BWV to be a whole lot more comfortable.

We spent five nights in a 1 BR at OKW, and five nights in a 2 BR at BWV, early in June. DD was delighted to find the sofa bed at OKW was the new style, and she slept great. However, they aren't great to sit on, has anyone noticed that? Can't have everything, I guess. At BWV, she was sleeping on the old style queen sofa bed with her cousin, and after the first night we could NOT get it to fold up. After several calls, an engineer came, it couldn't be fixed. They replaced it the next day with the same style. So, I'm thinking that they aren't putting the new style into BWV yet.

 

[lisareniff]

....You can legally put 4 in a studio, whether it will be as comfortable as you want depends on your demands, expectations and group makeup. If DVC provides appropriate quality components, they have done their job. Since most pull outs are not very comfortable, that means DVC could fulfill or even exceed the expectations technically, and still fall below the standards that some on this thread would like to set.

Well said Dean.

It's no different than buying a car with poor rear seat leg room then complaining about the leg room. If you bought something with a pull out, accept it for what it is.

 

[jarestel]

I think when Disney purchased the sofa beds for the BCV it was quality furnishings. There is now something better. And we must all remember if our own bed at home got the use and abuse that the villas even the best furnishings would not hold up forever.

Sammie, I agree we shouldn't expect furnishings to last forever, but BCV is only a few years old, a far cry from forever. If I bought "quality" furnishings with that short of a life span, I can guarantee I'd never spend money on that particular vendor's products again. I, as you do, would really like to think that DVC bought quality stuff, but the proof, as they say, is in the pudding. Or in this case, in the lumbar.

 

[Dean]

Sammie, I agree we shouldn't expect furnishings to last forever, but BCV is only a few years old, a far cry from forever. If I bought "quality" furnishings with that short of a life span, I can guarantee I'd never spend money on that particular vendor's products again. I, as you do, would really like to think that DVC bought quality stuff, but the proof, as they say, is in the pudding. Or in this case, in the lumbar.

The life span of this type of product in this setting is usually a max of about 5 years. And a certain number will have to be replaced after 3 years or so. Or so I've been told by higher ups at Marriott resorts responsible for purchasing and planning the refurbishments.

 

[jarestel]

The life span of this type of product in this setting is usually a max of about 5 years. And a certain number will have to be replaced after 3 years or so. Or so I've been told by higher ups at Marriott resorts responsible for purchasing and planning the refurbishments.

Thanks for the info, Dean. That sounds like a reasonable service time for high use items to me. Hopefully it does to DVC as well and that they are into their replacement cycle at BCV even as we speak.