As of 2/17/14 (9:30PM), I am pleased to announce, the portal for the Sheraton Old San Juan group rate accommodations is ready for use. Having just booked my room, and can attest the link worked (for me). I have taken the liberty of notating a few tidbits, below:
1) The King room rate is $159 per night, plus taxes and fees (which include $6 per night for bellhop and housekeeping). The portal reflects a rate of $198.75 with taxes and hotel charges. The $198.75 rates does not include the $6 daily bellhop/housekeeping fee .. which will be added upon arrival ($204.75 per night).
2) Your credit card will be charged $159 for each night, upon completion of the reservation process. Sheraton OSJ will NOT charge your card for the taxes/fees, until you arrive at the hotel.
3) The contract dates for the group stay were booked for Thursday (9/25) and Friday (9/26). I am pleased to announce, we are now able to book stays for an additional 3 night prior to our group stay (starting Monday, 9/22 +/-), based upon availability.
4) The reservation portal only reflects KING-bed rooms. For those requiring two beds, please following the following instructions:
a) Select # of Adults: 2
b) Select # of Children: 2 ... a drop down menu will appear ...
c) Select ages of children (please select 16 or under)
d) Click SEARCH ... a KING ROOM will show up.
e) Click RESERVE (even if you require two beds)
f) The booking reservation screen will auto-populate with SPECIAL REQUESTS towards the bottom of the screen, and will include the information you entered in #4c (above). This will (somehow) electronically alert the hotel of your need for two beds. There is an additional charge of $20 per night for those requesting two beds. This additional charge WILL NOT show up on your reservation.
g) *** I would like to suggest you add some sort of verbiage in the SPECIAL REQUESTS section, indicating you require two beds.
h) *** When two beds are requested, a Traditional Double Bed room will be provided. I *may* have previously indicated there would be Queen beds ... but that would have been a faux pax on my part, as most all hotels utilize two double beds.
5) Our group rate will apparently include $20 match play in the casino. I do not have complete details about this benefit at this time, but expect you will be given $40 in play, at a cost of $20.
I would like to ask for everyone who committed to booking a room ... please book your requested rooms by the end of the month (please notify me via e-mail once you have completed your booking). Though we have additional time to make our reservations, I would like to open up the reservations to other DISers in early March. REMEMBER, your reservation cannot be cancelled.
Should you run into ANY problems, please let me know ASAP. I will look into any issues, and will do whatever is possible to rectify the situation.
Thanks for your time and assistance!
Steven