Gold and Platinum definitely cut down the craziness though. I remember the last "Black Monday" where the circuits were busy half the times I dialed...took forever just to get through let alone get somebody on the line. Compared to that, 40-something minutes is nothing!
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For anyone else who gets the dead air, do not hang up. It will sound like you may not have connected, but their phone line does that for some reason when it's swamped with calls. I got it on both lines. I'm tired of hearing the ongoing announcements in stereo on two different lines, but at least they don't have music too (not that I mind the music, but it's annoying to have it interrupted every two seconds by the "Disney Cruise Line Announcement Guy."