This was Pixie Dust as regular LL return times expire 15 mins after the return time window ends. It is very rare to be able to use an expired LL.
And 99% of all guests likely have no idea nor do they care.
We try not to make a habit of it, but we’ve never been turned away for a late G+. On this particular evening, we had some other stuff going on and just decided to wait until after fireworks to use the reservation.
We like to go often and that means we set a budget each trip. What Genie+ meant for us was we no longer were booking a TS meal each day. Having that part of our budget flexible meant we could get Genie+ without worrying about the cost, and we'd likely have leftover for snacks. I wonder if in time they will allow in advance again, like Universal, once they have found their groove.
Every group's dynamic is different so you are right, some can open/close, some can use Early Entry, some like After Hours or have access to the Deluxe hours .... There are many groups who can avoid buying Genie+ if they want to. It's not a mandatory item to have it, but I do think at this point if you know how to use it, it can be a positive add on.
Guest Satisfaction - survey results. I work in software and we call it CSAT for customer satisfaction.
An extremely small percentage of guests get Disney surveys, and even smaller that would get the survey on Genie/Plus/ILL. Add that folks tend to respond more when they are unhappy, rather than happy ... so logically results would fall on the negative side. While important to an organization for further research ~ certainly not concrete data to be shared as fact.
This is always the case for customer satisfaction surveys and those who use the data know that. Volume of responses tend to increase when more people are dissatisfied and want to be heard, and my guess is they're getting a great deal of feedback on G+ that's hopefully leading to further improvements.
I agree but Disney is in complete control of how many and to who they send these responses. As you say of that small percentage right now there might be a larger number responding negatively but does that reflect that all those who did not respond view it favorably? There will never be an accurate number that reflects the whole of the Disney guests. All this does is give Disney food for thought if they wish to research further and possibly make adjustments. I did agree that the modifying likely came from the complaints that the process was too difficult BUT the other items they changed were not in guests best interest.
On our upcoming October trip, we plan to close the parks. But we will be going to MK on party days. Can we use the "get in line at closing time" strategy for 7DMT on those days, if we're not doing the party that night?
This whole argument is slightly amusing because y’all aren’t even in disagreement.I agree but Disney is in complete control of how many and to who they send these responses. As you say of that small percentage right now there might be a larger number responding negatively but does that reflect that all those who did not respond view it favorably? There will never be an accurate number that reflects the whole of the Disney guests. All this does is give Disney food for thought if they wish to research further and possibly make adjustments. I did agree that the modifying likely came from the complaints that the process was too difficult BUT the other items they changed were not in guests best interest.
My point in responding is the repeated posting that it is FACT that Genie+ is "terrible" "horrific" "hated" to (all) guests. The surveys they received are from a very small population of guests, likely the disgruntled guests. In no way do I think it reflects a mass guest hatred of it. As time has gone on I see less and less complaints, with higher and higher usage.
As a side note: With 4-6 visits per year the last 15 years, I have gotten a variety of surveys. I got a G+ survey the first time I used it but not after that. I've gotten all kinds of surveys that are so interesting, that ask me about stuff I don't think Disney will ever have ~ sometimes comical. I swear the survey department sometimes is just trying to stay relevant to stay in the budgets.
I believe you can but it won't really save any time as party guests will also be in line and it will probably be longer at that time as you will have 'double' guests (day guests + party guests) in the line at the same time. It's an option but probably will not save time.
Guest Satisfaction Scores. From the post-trip surveys. Disney cares about them. They used to be good. Now they are terrible. Genie+ is a huge reason why.
Guest Satisfaction Surveys **are** completed by the "99 percent" of guests. They're random surveys. To respond to the other poster, they are randomized, so calling them "a tiny percentage of guests" is just wrong. They are literally designed by Disney to capture the average guest's sentiment. Disney is very good at data collection.
As Scrappy already mentioned, you can get in line right up until the published park closing time but it won’t be the normal short wait. That only works when the park is closing to all guests.
LL won’t be in use (except for DAS/rider swap) after park close on party nights so standby moves faster.
But even then, the line right at closing time will be much longer than it is on a non-party night.
Are DAS & rider swap in use during parties? I thought no.
