7 Dwarf Guidelines

Twigs

DIS Veteran
Joined
Jun 4, 2003
Messages
2,492
I just saw this on the AllEars site and thought it there might be an opportunity to scrap it sometime. These signs were seen with the pictures of the seven dwarfs on backstage doors during a Keys to the Kingdom Tour.


Seven Guest Service Guidelines
o Be Happy .... make eye contact and smile!
o Be like Sneezy .... greet and welcome each and every Guest. Spread the spirit of Hospitality....It's contagious!
o Don't be Bashful ... seek out Guest contact!
o Be like Doc .... provide immediate Guest Service recovery!
o Don't be Grumpy ... always display appropriate body language at all times!
o Be like Sleepy ... create DREAMS and preserve the "MAGICAL" Guest experience!
o Don't be Dopey ... thank each and every Guest!
 
Thanks! I use Disney in my classes all the time and we are about to start talking customer service in one of them - super timing!

Deb
 

I saw that when I went on the Behind the Magic tour and wanted to copy it down, but never did. Thanks so much for posting it!
Franne
 
I saw that when I went on the Behind the Magic tour and wanted to copy it down, but never did. Thanks so much for posting it!
Franne
 












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