I called my guide to get my activate number....Then called the number on the back of the card...After spending several minutes putting in the account number and PIN several times I was instructed to call a different number...I called the number to speak to a human...Turned out I did not need that PIN...I was able to choose my own PIN...I was told my card is active now...
I am so sorry but I tossed the paper with the phone number to speak to a rep last night