$500 a night and no running water. Updated with news on page 5

[millie0312]

We don't expect our reservation to be cancelled. We DO EXPECT THE HOTEL TO INFORM US, as soon as they know and no later than checkin so that we may make our own decision and/or plan.

For example, the OP might have come in from the park earlier, in order to shower before the water went off. Had I been informed of the PLANNED power outage, I could have requested a room that was unaffected or prepared my little one and packed a flashlight. Any discounts to full rates should be automatically applied. Don't make me complain to get it.

Easy peasy. That is reasonable expectation and good service.

While I have not had this issue at GCH or any other hotel, I understand the need for maintenance as well. However, I think GCH needs a better system to tell guests about work. I travel with my older mother and 2 kids- 1 very anxious about things like power outages or alarms and one an infant who has a different set of needs. I also would be upset if they didn't tell me about no power or water ahead of time (provided they knew not an emergency). Not to mention the $500/night price tag to not have basic amenities.... If they had a better system in place everyone checking people in would know to tell guests about the outage plus a note plus a phone call and then nobody would be missed or surprised by any outages that are planned- right now only some are being notified and it's costing them to fix their lack of a system. Hopefully management will see this and fix the issue so guests are happy and the hotel isn't fixing their mistakes over and over

 

[5forMickey]

Had I been informed of the PLANNED power outage, I could have requested a room that was unaffected or prepared my little one and packed a flashlight.

Awe in a perfect world maybe. Since 97% of power outages are not planned (and since I know this I am always equipped with a flashlight as well as a fully charged phone that has light capablility) I would maybe prepare the little one for the fact that stuff might happen in life and to learn to roll with it.

 

[cattywampus]

Awe in a perfect world maybe. Since 97% of power outages are not planned (and since I know this I am always equipped with a flashlight as well as a fully charged phone that has light capablility) I would maybe prepare the little one for the fact that stuff might happen in life and to learn to roll with it.

And...once again missing the point. This WAS planned and they admitted they knew when I checked in and didn't tell me.

Yes, emergencies happen and I do have a flashlight in my suitcase at all times. But this was NOT an emergency.

 

[TLSnell1981]

This has happened at least 3 times with power or water at BWV. The hotel left voice messages. Too bad, I don't always pay attention to the flashing light.

Maybe, we were just unlucky, but it was a pain.

 

[seashoreCM]

Was there a working shower in some public area such as at the pool? Or could you have / would you have gone into the pool to get some of the stickiness off? Then a 1 gallon bottle of water would have pretty much freshened you up before going to bed.

 

[seashoreCM]

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[seashoreCM]

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