I just got an e-mail from Juanita (PBH assistant rooms manager) keeping me up-to-date that the rooms were still not in the computer.
Buon Giorno Signora XXXX!
I just wanted to contact you and keep you up to date on our system. As of
today, July 18, 2007, our rates are not loaded onto our reservation system
as of yet. I will keep tracing your request and I will keep you
up-to-date.
Should you have any questions, please do not hesitate to contact me.
Grazie!
I have to say, the service from the Portofino has been incredible! Juanita has gone out of her way to keep me updated. It just goes to show how customer service oriented Loews is.