2-day Tickets (a little help please)

[hsmamato2]

....See,this scares me off the deal..... no savings is worth that hassle...and I'm usually the person that ends up with the hassle too I think I'll wait to get actual tickets..... I have been reading too many nightmare stories on social media right now (I know it's the complaints I'm reading, but I am not up to this gamble right now) Anyway,Hope it works well for those of you do the deal!

Sorry I didn't have time to reply in more detail earlier. Short answer? I bought the tickets on orbitz via ebates when there was a good discount plus 20%. In the summer, several months before our Oct trip. Fast forward to my DDs birthday!!! Got to DHS early, walked up to will call....no tickets. What?!? I have the email printout from orbitz? Nope, no tickets. Please go to guest relations. Ok....so my kids are outside the gates. Drag them over to GR. stood in line for over half an hour. No tickets. What?!?! The CM spent (another) half hour, with a manager and still couldn't find out tickets. They finally gave us tickets to get us in the park that day, advised us that we needed to call orbitz and 'this happens a lot with these tickets'. I spent my daughters entire bday on the phone w orbitz or in line w GR (literally 4+ hours getting bounced around by orbitz), crying, and watching my ex have a great time with the kids while I tried to fix the issue. To this day I still don't know if orbitz actually fixed the issue or if wdw just gave me tickets I bought based on my email. Thank God I printed that out.