Wow, so you think it's totally okay for the worker to chew her butt out? I really hope you don't work in customer service. I don't care if she came through the drive thru paying in pennies, you never ever speak to a customer like that. He should have been fired for his behavior.
Lets all go over this, once again. There is nothing posted advising that there is a maximum order.
Who cares what time they ordered the food at. Are they only allowed to order a certain amount of food depending on the number of employees that are staffed at that particular time and then divide that by the number of customers and then subtract by the hour of the day? What is the perfect mathematical equation that one needs to use to determine if the order is drive thru worthy or if they are even allowed to grace the greasy joint with their order in the first place? None of your arguments make sense.Who cares if it was 2 in the afternoon or 2 in the morning. She has no control over the staffing of the store and it's not her concern how they work that out.
Reread her post, she very clearly states that there was no one else in the drive thru. The worker was just being lazy. Heaven forbid he actually had to work at his job. It's more fun to screw around with your coworkers then to have to actually make the food you are being paid to make.
You should have adapted the POTUS situation:
Which brings me to how the OP heard that other drivers order. I don't know why anybody is mentioning the scratchy speakersYou're allinvoking technology where none is required. She simply had her window open in preparation to order and heard the other customer's order through the air space between that vehicle and hers.
Simple science. Sound travels.
I wouldn't know! So I never get annoyed about it! 
That seems foolish wherever you are located.
same... might have a heart attack afterwards...
Ah, no. You were FAR from the only person to mention the speakers! I have complete faith in the Dunkin Donuts speakers - more, sometimes, than in the employees, since there's NO way "black" can be mistaken for anything - but on a calm day, I can hear the customer ahead of me and sometimes the one in front of them. Voices CarryI mentioned this. I also mentioned that I have some hearing loss, meaning I have a hard enough time hearing MY order, and certainly never hear the order from another car
So the car ahead of me could be ordering one Diet Coke, 14 Happy Meals, or a mocha and nuggets with sweet and sour sauce and a cheeseburger, hold the cheese
If the place is open it shouldnt matter where it is located, they are there to do business and sell food. Really as a business owner or manager of a retail location, you are going to turn away a huge order, that you have the food for, when you have explained to the customer that it may take a few minutes longer bc your staff is smaller.
When I worked in a pharmacy, if a customer walked in at 2minutes to closing, the pharmacist would stay until the customer had their medicine. I stayed many a nights after closing as someone waited for the meds bc we never wanted any employee in the store with money and drugs. Now if they wanted to shop for a long time, they would be reminded that we are closing and ask them to please make their purchase quickly. But we never turned anyone away until it was past closing time.
Maybe location does have something to do with it bc I live near a college town and none of these places would turn away a huge order, even if it was late at night.
It is not good business to turn folks away who have money that they want to spend on your product, esp a PERISHABLE product like food.
I dont know about demanding, but if the manager/owner was good at their job they would have provided you with a reduced rate on an alternate meal (like our KFCs are usually coupled with Taco Bell, maybe sell you some tacos, cheaper) or they should offer you a coupon to come back next time.
Once again Business 101...make the customer want to come back!
Honestly not being argumentative; did you mean, "...bc we never wanted any employee in the store alone with money and drugs?"Mkrop said:
I was cracking up thinking about this thread when I saw two people practically get into a fist fight in the McDonalds drive thru today at lunchtime.I was next in line after the people, so I could clearly hear everything that was going on. It was one of the drive thrus with two ordering lanes and this woman pulled up, shouted her order at the speaker, and then pulled away without waiting to be given her total, and just about rammed the car next to her (that had already ordered and pulled half way into the single car lane to pay. The two people (a middle aged mom with kids in her car and a guy in his 20's in a suit) actually got out of their cars and started screaming at each other until the people behind them started honking to get the heck out of the way. It was the craziest thing I've ever seen. The guy was totally in the right - he was first in line - but to actually get out of your car and start yelling at the other person? Yikes.
If ordering your lunch causes that much stress, I think it's time to start packing a sandwich.
Oh, and the only reason I was there today was because of this darn thread! I'd been craving a McChicken all day!
Well, you know - some people can be sensitive when you're just trying to clarify...Mkrop said:
Also, I know exactly what the kids like and want. It never changes. I know what they want before I can even see the golden arches. We don't get fast food often but when we do it is because we like certain items. So it is not at all unrealistic that I can place my order quicker than the person in front of me who is debating between a salad or a combo meal. Those are my experiences. YMMV.
