.

[cardaway]

Thanks, Cardaway

Well thats more than the goofs at Dell were able to tell me. At least you have a theory.

It is just a theory. It's based on you saying that it works again by unplugging and plugging in the battery. There is a part of some power supplies, that if it went out, would not recognize a the hibernate button but would recognize the battery trick. Do you have it plugged into the wall with an AC adapter? Does it work when it's running off the AC adpter?

 

[mickeysgal]

Do you have it plugged into the wall with an AC adapter? Does it work when it's running off the AC adpter?

I usually do have it plugged into the wall with an AC adapter. However, it seems like its when its running off the battery alone (not plugged in) that I experience this problem. Does that make any sense?

 

[cardaway]

I usually do have it plugged into the wall with an AC adapter. However, it seems like its when its running off the battery alone (not plugged in) that I experience this problem. Does that make any sense?

Perfect sense. It could be a software issue, but there is also a chance that the power supply has a problem.

To rule out the software side you could do a system restore (assuming of course that it used to work correctly when you first got the computer). If there is still a problem, the likelihood that it's hardware related goes way up.

ETA: You could also try a few rounds of hibernate/wake up with AC plugged in and the battery completely taken out.

 

[Cannot_Wait_4Disney]

Why wouldn't I expect them to be responsible? I bought it from new from Dell. They need to make sure that what I bought is functioning 100%. If they can't fix it, then they should replace it. This is my expectation regardless of what I buy anywhere. Shrugging their shoulders isn't an acceptable answer, nor should hitting you up for an expensive upsell on a software warranty the automatic answer to selling defective merchandise. This gives them no accountability.

You're exactly right. They owe you a product that isn't defective. They didn't give you one. There's nothing wrong with your expectations whatsoever.

 

[WDWguru]

I'm with wallyb
No, I'm not blindly Mac fanatical, but over the years they've proven themselves as the most reliable, easy to use machines I've ever owned.

I have no choice but to use a supplied (crappy) Windows-based machine at my office, but at home I use my iMac and iBook. DH has a Gateway and a Sony laptop. We have everything sharing our high speed internet, we have all four machines networked together, we share a printer and do all kinds of cool stuff with the Tivo with all of them.

My Macs are AWESOME for making DVDs with all my video and photos of our Disney (and other) trips (and the software for it came on the machine - and is GREAT), and I can do everything I need to do on them, including Word and Excel. Bonus is, they never lock up, I don't get viruses and don't have to clean off spyware!

 

[jsmith]

im not a fan of either Dell or HP-and quality control is a huge issue at Dell-the shop i work in got 75 government contract Dell Precision 670 Desktops in October-62 of them required repair of somekind before first boot up-would i buy a dell-NEVER. My HP desktop-after 3 years the processor is orginal-the rest is rebuild-thank go im a techie-but we have a toshiba lap top thats been to iraq twice and still thinks its new-go figure

 

[bicker]

Why wouldn't I expect them to be responsible? I bought it from new from Dell. They need to make sure that what I bought is functioning 100%.

So you've neither updated nor added any software since you got the computer? If you have, then any of that could be the culprit, rather than any part of the computer hardware which Dell manufactured, and would therefore need to pursue remediation through the offending software developer.

 

[mickeysgal]

So you've neither updated nor added any software since you got the computer? If you have, then any of that could be the culprit, rather than any part of the computer hardware which Dell manufactured, and would therefore need to pursue remediation through the offending software developer.

The problems started straight from the beginning. Before I added any software. Since then, though I have added a new version of Quicken and Microsoft Office. Thats it. Pretty basic. I've literally spent hours on the phone with Dell trying to resolve it. Its intermitent and I'm going to try some of the suggestions that cardaway had.

 

[bicker]

If it happened straight-away, then also put a hold on your credit card charge until you get resolution.