06/08/08 Magic And Mickey To Mexico!!!

[RachelTori]

Believe it or not, Virgil is still waiting to hear what room he got!! It's a mess with IC, I tell ya!

Somehow this doesn't surprise me.

 

[mickeymo]

ok - so, the prevailing thought is if you faxed in a request - you MIGHT have a reservation even though they didn't call to confirm? And a reservation that's not necessarily during your requested week?
I was sooo tempted to call in last night just to check...

I followed along with all of the postings - it sounds like it was crazy...I followed along during the booking hype of the last Mexican Riviera cruses - doesn't look like they changed procedures for the better.

 

[justmestace]

Welcome Sheila and family!!!

 

[justmestace]

Okay...here's the story...and if it sounds like I'm whining, blame it on the cold that I'm trying to fight off...I feel icky!


Inventory Control went through all their requests, and then called the people that they thought they needed clarification on. Ones who didn't list specific rooms, categories, dates, etc. At least, they did that in SOME cases, but not all.
Then they proceeded to place people in rooms on certain dates....thereby "holding" those rooms out of general booking. Which is why some of the first people to get through, either online or on the phone, found that there were only about 10 category 4 rooms available right from the start.
Inventory Control STILL has not called most (maybe ANY) of the people that they placed in rooms to tell them they "got it" and give them reservation numbers. Virgil is still waiting to hear, and we Moms are still waiting to hear if we got the connecting Cat 4 that we need.

So....how did I get my reservation number for the Mexican Riviera and for the Cat 3 for the Repo???
I'd read somewhere on here that if you or your TA called DCL with your Castaway Club number, they would (or might) give you that information.
So Ann, the travel agent who got Garry and Vicki their room on the NCL cruise, called with my CC#, got lucky enough to reach a really nice CM, and was given the reservation numbers and the rooms. But since we asked to have the 2nd Repo room put in Frances' name, and we don't have her CC#, they haven't given us that info (yet). We are assuming that Frances will get a call about that one. But then, you know what they say about assuming anything!
Okay...so I have the two reservation numbers. I went online to DCL's website on Tuesday night, and yes...those reservations DO EXIST! And they were both generated on Saturday, January 27th.
BUT WAIT! Something didn't look quite right about the MR reservation...they have us in 8532...great! Mid-ship...perfect, even though Jay wanted one of the ones in the aft with the big verandah, knowing that we're lucky to have anything, I'm thrilled! But....what's wrong??? The DATE! They have us in 8532 for the JUNE FIRST sailing....not June 8th like we'd asked for!!

Backing up, to clarify......Ann had sent in a fax to amend my original request, once Laura and the rest of us decided on June 8....and it was confirmed a good two weeks or more ago that IC DID receive that, and that it was attached to my original request.

Just as I found out that they had us sailing the week BEFORE Laura and Virgil...and the Disneyland meet with Monica.....Laura e-mailed me and told me that she had also gotten through to her reservation, and rather than the Category 7 that she'd requested, they had placed them in a Category 3!
There's an awfully big difference, money-wise, between a 7 and a 3!

By this time, it's almost 9:00 Eastern time....we know that DCL and IC are most likely going to close very soon, and if we don't talk to them before they open on Wednesday, there would be almost NO HOPE at getting this changed.

I called Ann, and she got on the phone....and of course, IC was already closed. What Ann was going to try to do was to get me onto the June 8th sailing, in the Cat 3 that they gave Laura, and move Laura to her Cat 7.
Ann got through to the regular reservation people who told her that they could input it into the computer, and "send it over"....where, I don't know....IC maybe?.....and hope for the best.
I don't know if it was later that night, or the next morning...that I checked on DCL's website, and Laura checked hers....but somehow...and I have no idea how they did this....Laura ended up with the exact room she wanted, and they had my family on the correct date, and back in 8532. The Cat 3 that Laura had been given wasn't a mid-ship. So apparently, for the June 8th sailing, they must have still had Cat 3's available....

So as far as all that goes, I'm feeling really lucky, and really happy....and REALLY glad that I had Ann to do all that. But like I said, it's Thursday, right now, Ann is still on hold, listening to "Under The Sea" for the 200th time, trying to see if we did or did not get that connecting Cat 4. If you think about it, DCL has yet to truly contact me to tell me that I even have the reservations that I already know about! If that nice CM hadn't given Ann the info, I'd still be waiting to hear. I can only guess that eventually, DCL/IC will call me to tell me, because I think they're going to want a deposit!

No, I didn't make a deposit yet. We have a couple of changes to make, and I can't do that without actually TALKING to someone at DCL.

Whew...................

 

[mickeymo]

Bouncing back to page 1

 

[tinknsnow]

We're IN!! 8532

Just wanted to at ya'!

My in-laws will be in #8532 just before you, on the June 1st sailing. We'll be in #8534.

 

[WVMD]

Well - at the moment - I have 8032 - but for the wrong June 8th cruise....

I can't believe it..... I am booked on the June 8th 4 day....

IC screws up yet again!!!!!!!!

Virgil

 

[justmestace]

The good news is that Virgil's lovely wife got the connecting Cat 4 that us Moms needed, so we are good to go!!

But I am so totally disgusted with the way this has all been handled. A CM told my TA tonight that "everyone who sent a request should know that they have a room, and need to make a deposit on it by midnight Friday"

And just HOW are we supposed to know, if they didn't call and tell us???

I honestly still have not heard one word from DCL. If my TA hadn't called and bugged the daylights out of them, we STILL wouldn't know.

OH...and Ann asked the CM what would happen if these people (who never got phone calls) didn't call and make their deposit...and the CM said "Well, obviously, those rooms would go back into inventory"

 

[justmestace]

Just wanted to at ya'!

My in-laws will be in #8532 just before you, on the June 1st sailing. We'll be in #8534.

Ask them to please take good care of my room....and to warn the poor room steward that we're coming!!
You'll like those rooms, WVMD's family had 8532 and my family had 8534 last May/June. Oops....never mind...I see you've had them before!!

 

[RachelTori]

Well - at the moment - I have 8032 - but for the wrong June 8th cruise....

I can't believe it..... I am booked on the June 8th 4 day....

IC screws up yet again!!!!!!!!

Virgil

How can IC be so inept? Did they throw darts or roll dice to assign dates and staterooms?!!

Hang tough, Virgil. There's probably a great Cat 3 for the 6/8 SEVEN night sitting unbooked because IC's dart hasn't landed on it yet!

The good news is that Virgil's lovely wife got the connecting Cat 4 that us Moms needed, so we are good to go!!

But I am so totally disgusted with the way this has all been handled. A CM told my TA tonight that "everyone who sent a request should know that they have a room, and need to make a deposit on it by midnight Friday"

And just HOW are we supposed to know, if they didn't call and tell us???

I honestly still have not heard one word from DCL. If my TA hadn't called and bugged the daylights out of them, we STILL wouldn't know.

OH...and Ann asked the CM what would happen if these people (who never got phone calls) didn't call and make their deposit...and the CM said "Well, obviously, those rooms would go back into inventory"

I'm still waiting for the call I was promised Tuesday!! I guess we need to start watching for the next thread "OMG - I HAD A GREAT ROOM BUT NEVER KNEW AND NOW IT'S CANCELLED!!!" (Wish I could say 'just kidding')

 

[BWVPam]

Hi guys. I checked on prices just for grins. WOW, there is no way we would pay that, It is $3,000 more than what we paid in 2006. I just can't justify that with a kid going to college that fall. We will probably join in at DL, however, I am waiting to see the dates for a trip Dale is taking. His high school band is going to Washington, DC sometime in June 08. That will be his graduation gift. Of course, they haven't given us those dates yet. But hopefully, we will be in for a quick trip to DL.

Monica, you will appreciate this, we can get to Anaheim driving faster than we can get to Houston

 

[justmestace]

How can IC be so inept? Did they throw darts or roll dice to assign dates and staterooms?!!

Hang tough, Virgil. There's probably a great Cat 3 for the 6/8 SEVEN night sitting unbooked because IC's dart hasn't landed on it yet!




I'm still waiting for the call I was promised Tuesday!! I guess we need to start watching for the next thread "OMG - I HAD A GREAT ROOM BUT NEVER KNEW AND NOW IT'S CANCELLED!!!" (Wish I could say 'just kidding')

Do you have a deposit on yours? You do, since you were able to see your reservation, right? Whew.

 

[justmestace]

Just wanted to at ya'!

My in-laws will be in #8532 just before you, on the June 1st sailing. We'll be in #8534.

I just realized this.....did you know that DCL originally had me booked in 8532 on the JUNE FIRST cruise? You guys are next door to eachother thanks to ME!!

 

[tinknsnow]

I just realized this.....did you know that DCL originally had me booked in 8532 on the JUNE FIRST cruise? You guys are next door to eachother thanks to ME!!

Er, did you see that my IN-LAWS will be in that room, right next to ours? Don't know if I should or !

 

[justmestace]

Er, did you see that my IN-LAWS will be in that room, right next to ours? Don't know if I should or !

I thought about THAT after I posted!

 

[RachelTori]

bumping us back to page 1

Monica, where are you?

 

[mickeymo]

I'm here balancing the checkbook

And being nosy and trying to find the post that made LISA almost come out to play (Let me at them I'll show them....)

And e-mailing (goofing around) back and forth with Maggie's former 1st grade teacher - she's working on lesson plans still at school 4:30 on a Friday

 

[RachelTori]

I get depressed every time I balance the checkbook!

I think you can find what you're looking for here:

http://www.disboards.com/showthread.php?t=1337298&page=32

Read post #472 (no nastiness, just truth!) Post 482 was the only negative response.

 

[WVMD]

I get depressed every time I balance the checkbook!

I think you can find what you're looking for here:

http://www.disboards.com/showthread.php?t=1337298&page=32

Read post #472 (no nastiness, just truth!) Post 482 was the only negative response.

And to think I spent 10 minutes looking for it.......

Virgil

 

[RachelTori]

And to think I spent 10 minutes looking for it.......

Virgil

Have you made any progress with your reservation? We'd like you to be on the same ship as us!