Thank you so much for this. I was so afraid anyone who read would tell us we were acting like babies and it wasn't so bad. This is what I needed to hear. It was terrible and didn't feel like Disney at all. I guess we should've just stayed in the lobby and napped on the couches, why else are they there? LOL. After that day, anything else would've seemed like a great day! LOL! Yeah we both agree the upgrade was not worth it, but we both also agreed that AKL would've been.... boring and very non-animalish without the savanna view! After the first day, anything else would've felt like a great day lol. I definitely loved the giraffe, I think I even speak giraffe! (kind of the same way Dory speaks whale LOL) Yeah my DH thought it was funny too that I had no idea where we were staying. I don't know what I was thinking. I'm so bummed we didn't make it over to Kidani, I had no clue their pool was so much better! We were the most upset because the wait was unnecessary since the room WAS ready, that someone didn't do their job and report it as clean, and none of the CMs we talked to bothered to even check on it. We were very upset at how it was handled, but I guess the new room made up for it. We totally should've just slept on the couches. They were comfy, and there were so many of them! Being tired definitely made everything so much worse. Maybe we should not take the first flight to Orlando again (we always have done that in the past to get there by lunch time, to get the most for our money that day for meals & the parks, etc.) We definitely had a lot more good moments than bad moments, but the start to the vacation definitely put a damper on it, and everything didn't feel as magical as before. Last week I got an survey emailed and you better believe I let them have it. I'd be surprised if I don't get a follow up email or phone call about our stay! Of course my DH ended up reading that you thought he was a good man, and that made his day LOL. Welcome!! I hope you'll stick around to read about some better Disney days! It was miserable, that's for sure. Yes, we ended up with a king bed in our first room (the one that was ready all along) and the new one, too. For whatever reason, a king sized bed = vacation. I really look forward to it, especially after a long, tiring day at the parks. I agree the upgrade was nice, but we would've been just as happy in our first room, without all the drama of course. Boma was awesome, and I'm so glad we picked it for our first night there! It was the first time in all our trips that we ever ate at the resort we were staying at for TS.