I'm another in the longgggg list of people having issues with their new site. I mean, I had issues with their old site, but nothing to this degree.
Currently I am running FF, though I have tried the site on IE as well with the same results. It allows me to enter an ADR confirmation, and surprisingly it automatically linked ALL of my ADR's when I entered the one. I had entered the ADR number in first, and said "Wow, that was easy!"...then I entered my resort confirmation, and it cannot locate the res. I entered it again. And again. I mean the website said to verify the info, so I assumed that there was a problem with what I typed.
So then I call the number listed on the Reservation linking page, and they tell me I need to call tech support. I told the cm that I just waited on hold for 10ish minutes and didn't want to hold again, please get me your supervisor or someone else who can fix the issue without putting me on a neverending hold...she HUNG UP ON ME. Sent me right to the survey, which I angrily answered. No, the cm was not efficient, no my problem was not solved, and NO the call was not magical.
So then I called tech support, and a man answered (after another lengthy hold) and said that they knew of the issue. I asked why they couldn't put a disclaimer on the site that it wasn't fully functional, because when you see that they can't FIND your reservation, and the site blames it on the user mis-typing their information, that it makes the user feel as if something is wrong with their "lost" reservation. He agreed with me, but offered no solution and said they do not have an ETA on when the issues will be fixed. I also said that it makes no sense to have this big fancy website roll out that doesn't function at all, and he said "Well, I can't say that I disagree with you."
From that, it seems like maybe the IT guys knew there were issues and it was rolled out by the powers that be anyway. Who knows, I could be wrong, but I did hang up feeling a little sorry for that poor guy who probably doesn't work in customer service, yet has to listen to angry customers all day anyway.
Disney could do a few things that would lessen this issue:
A) test their site features before rolling out something new (no brainer) and keep the older site functional until it has been debugged.
B) Allow an option to try out the beta site. Allow the user to choose which site they use until the newer site is fully operational, and then make the big switch. I have seen other sites do this, and it works great. The company & IT staff get their beta testers, the testers understand that they are guinea pigs and they have the option to go back to the older version if things are too hairy for them to deal with, and the general public never stumbles upon the half done site and thinks this is how things are run with the company.
C) COMMUNICATE between IT & Reservations/Customer Service. The Res. CM that I spoke to didn't know of any issue with the website at all. Internal memos exist for a reason!
Sorry for the ranting..but I am just astounded at how BAD the website is, and it's so frustrating to be excited to plan your vacation and then be unable to access its details.