Disney website - someone should be fired

Discussion in 'Theme Parks Community' started by GeorgiaHoo, Dec 28, 2012.

  1. Bullseye

    Bullseye Faithful Companion

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    No argument here. But there's still no customer service industry. And giving up vacationing at Disney because of web site glitches would at the very least be an overreaction.
     
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  3. merbobear

    merbobear DIS Veteran

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    I disagree. That's like saying there is no retail industry because all of the stores sell different products.
     
  4. Bullseye

    Bullseye Faithful Companion

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    I couldn't get through on Google Chrome but was able to finally get through on Internet Explorer to re-estbablish my Reservations. Then when I went back in on Google, they were all there. But yes, it did take several hours. Hope you get through soon diva!
     
  5. merbobear

    merbobear DIS Veteran

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    Also, I personally would not cancel my vacation due to the website being terrible, but I could see someone who is toying with different vacation ideas being turned off by the website. Not everyone who goes to WDW has been before and knows they love it, some people are just looking around to see where the best place might be for their next vacation. If they go to the current Disney site and don't find the information they are looking for and then they look at other travel companies' sites that are functional, I would think it is likely that they might end up choosing a different destination.
     
  6. Peaseblossom

    Peaseblossom Mouseketeer

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    I must be the only person still without access to the new website. There's no link visible to me at all, like some had previously suggested, just the same old site.

    Are they only testing it on a a sample group?
     
  7. Luvchefmic

    Luvchefmic DIS Veteran

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    Please thank your husband because castmembers rely heavily on his team for their
    work behind the scenes Everything is done on the web internet and intranet
    From first applying for a position to accessing work schedules, paychecks, internal email,
    costume performance and attendance records on and on layers and layers of technology that makes my head spin He has a role that we never think about as guests or CMs until something goes wrong then its 'fire someone' things happen is it frustrating of course but
    nothing in this world is perfect and IMHO we are all spoiled impatient and
    demanding We have again IMHO lost touch with people esp the ones behind scenes because we are too used to instant results at the touch of a button

    If this gets anyone irritated take a breath before hitting that submit reply and thank the n@mless faceless people behind this website that makes your posting possible

    Happy New Year I wish you all health employment peace and patience
     
  8. Bullseye

    Bullseye Faithful Companion

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    No it's not the same at all unless you're suggesting that people sell "Retail". They don't!! They sell goods and services through the retail sector of the economy.

    If you read the whole string you would know what was going. The pp said he was in the same industry as Disney. I said the Amusement Park industry? He replied customer service industry. There is no customer service industry.
     
  9. seadd67

    seadd67 DIS Veteran

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    You are wromg. dead wromg. I like Disney but I am not gaga over them. With my personality and my love of planning vacations for my family I would very well say " nope, let's go to xyz" because I can't stand their website. Yup that's me. Something that is fun for me, vacation planning, should not be frustrating.[/QUOTE]

    I belive the poster was talking with people in genreal, ya theres always going to be people that get tired with Disney, i think you can say that with about anything.
    So you are both right
     
  10. Bobo912

    Bobo912 DIS Veteran

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    I haven't read the entire thread and so far I've only seen failures, but has anybody been able to link their existing resort reservation on the new website? I'm trying to do online checkin and I've tried everything I can think of with no success. I found a cached version of the old reservation page in my browser history, but the links on that page don't work any longer. For those of you who have called Disney, have they been able to do anything to help? I guess I'll just wait and do regular checkin at the resort, but as long as I can't see my reservation I have this small, nagging (probably irrational) fear that it is gone.
     
  11. annabanna

    annabanna Mouseketeer

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    I called Disney last night to make my final payment and add DME, but the lady I spoke to couldn't help me. She said I needed to call runDisney because that's who I made my reservation through. However, I have always been able to do everything through the normal reservation line with no problems. That annoyed me as runDisney was closed. The CM told me that with the issues they were having, they couldn't link the ressie to my account with them.
    All I want to do is give them my money! It shouldn't be this difficult!

    I work an industry where we create our own software for our machines. It can be tedious launching something, even with a beta site. So I totally understand what Disney is dealing with. But, it doesn't make it any less annoying for the end user!!
     
  12. seadd67

    seadd67 DIS Veteran

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    Is it me or I am i just being naive, that when you are dealing with money, millions of dollars floating in reservations that you would keep the existing site, so you would have two sites temporally going,so going until all the existing revs are done?. I know Disney spent a lot of money on this, but there must be something where not seeing or doing
     
  13. larryz

    larryz A few of my favorite turrets... DIS Lifetime Sponsor

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    Hey, guys, take it PM...
     
  14. aaarcher86

    aaarcher86 DIS Veteran

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    I think they're doing that. Some people can still access the old site and most lost access just recently.

    I don't think there is a way to way until all existing reservations are done since there are new reservations every single day being made and starting.
     
  15. keaster

    keaster DIS Veteran

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    I can't access the WDW site directly (ie if I google walt disney world click on the link it says page not available.)

    But if I go to disneyparks.com, click on a couple links through there, it does get me to the site (but I think it's the old version, not sure what the new version looks like).

    we have an iMac with safari and a PC with IE 9 and it is the same for both.

    i was also thinking being in Canada we might be getting something different as well? :confused3
     
  16. minnie mum

    minnie mum Unapologetic Disney Fan(atic)

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    I've been having exactly the same problem (I've got IE 9 too) for the last 3 days. But this morning I can't even access the WDW site thru Disney Parks. This is really getting me PO'd.
     
  17. AngiTN

    AngiTN DIS Veteran

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    I've never posted here despite how long I've been reading but I have to comment this time.

    The main frustrating factor is... this is NOT the first time they have had problems. They have them all the time. Time after time the same thing. A horrific website with horrific issues trying to access things. If this was an isolated incident I'd agree with you but seeing as it's not, sorry, I do think they have significant problems in their IT dept. I don't know what they are but they keep making the same problems so there is no pass for me. Whatever they are doing behind the scenes for months and months (or years) is not working right. It is not giving them a product ready for public or resort use. Stop doing it and try something else. I just don't get how they keep making the same mistakes time after time. By same mistakes I mean rolling out a software that is not tested as fully as it should be. A couple bugs are expected but nothing to the level of what we are seeing. There are more problems with their websites than with any other I've ever used. Just one example, how could anyone working on the design of this website think that leaving off the ability to make a payment on the reservation would be a good idea? How could anyone think "oh, the users won't need that, lets leave it off." and if they didn't do it on purpose, if they just forgot? Someone should be fired. That is a huge thing to just forget

    And don't get me started on the nightmare I had when I had the misfortune of trying to check in earlier this month when their entire system was down. Their inept IT dept totally ruined my vacation. If their dept was fully competent to run the website the entire resort system, both on site and online, should have never, ever gone down. Ever. Not for an entire day.
     
  18. bumbershoot

    bumbershoot DIS Veteran

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    This, exactly.


    No. I'm sorry, no.

    They could not possibly have thought they were done with the website. Did you SEE it the first day it debuted? It did NOTHING. It's all bubbly and cute (just like the new weightwatchers website, whose aesthetics are NOT my style) but it didn't work.

    They didn't move the trip info from one site to the other. HOW is that a finished website? Or they didn't code it right to GET the data from the same place that the old site did. Nope. It's simply impossible that they thought they were finished.



    So there's a big huge large big company out in WA, and what THEY do is have a "master" website. That site is days in the future, and it is rolled out, IF it is good, day by day. If it's not good, they don't roll it out.

    I would really tell Disney about it, because you almost never hear of problems with the website; they hardly even ever get hit by "denial of service" attacks when some group or another TRIES to knock it down.

    Having a master site is a good thing. I highly recommend it.

    But there's no chance in anywhere that ANYONE in his department thought they had a working website up. It did nothing but sit there and look cute.



    NOW, what, 2 weeks later? I'm getting the interesting functionality of the "new" site on the OLD site. That's cool, though I still don't understand the purpose of checking in NOW for a hotel reservation that starts Feb 18. But I was supposedly able to do it.


    Well I do have to say that they are doing that, since their reputation for having a working, problem-free, website is pretty bad. Having a pretty, flashy, blinky website that makes an older computer (like I used to have) rev up like a jet engine has taken over the hard drive, they are good at THAT. But functioning? Not so much. So...good job to the IT department?
     
  19. newlittleminnie

    newlittleminnie DIS Veteran

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    I was having a problem the other day looking at dining reservations. For CRT it took me to the screen where it says 'advance payment is required'. I selected 2 adult quests....and then couldn't get any further :(

    The 'continue' button was greyed out so that I couldn't click on it.

    Does anyone know if this is related to the website problems or if I'm doing something wrong?
     
  20. aaarcher86

    aaarcher86 DIS Veteran

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    More than likely the website. Making ADRs on there is pretty straight forward, so I doubt you were doing something wrong unless something wasn't filled in properly.
     
  21. LucyBC80

    LucyBC80 DIS Veteran

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    I was able to link my reservations around two weeks ago. I even posted about it here but I guess people overlooked that. Now it seems even with the real confirmation number you are not able to link your package reservation.

    I'm sorry if you or your loved one work at the development of this website but this is poor customer service and I agree someone should be fired. Is not possible they didn't test all variations of booking (packages, room only) and didn't see some of them were not working. You don't put the new website online without hundreds and hundreds of tests. And if you do, you should be fired when thousands start to complain.
     

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