You posted a half story to prove that service wasn't perfect on a
Disney cruise. It was to show how service went down instead of the "perfect" service you expect. I know that I constantly thought that you didn't get you wanted, but apparently you did. Yes, the fact that you got exactly what you wanted makes a big difference. The server made a mistake and corrected it but apparently you can't see that. You think that because he said what he did was inexcusable because this is supposed to be fine dining. Also you have used this story to justify you not cruising on Disney. That is your choice where you cruise and to be honest, you can say that I really don't like Disney anymore and I am vacationing someplace else. You posted this story several times. I think that shows what kind of person you are. You don't give the whole story and that is a half truth since your server corrected himself.
About the pre-set menu options, that is the pairing of the alcohol with the dinner. Instead of only one menu option they are giving more options. You told us it was the pre–set menu, read your posts. The menus are online, July 2015, after the your WBPC.
Nope. Still no half truths. I told the exact story of what transpired when I gave my order at Palo dinner last month. The server never came back to say, "Oh, I was mistaken. Ordering sides is fine." I don't recall him saying anything other than "You're welcome" and asking if we would like anything else when the plates were set down for us to eat. He didn't "correct" anything. He did his job which was to serve what we ordered. There's nothing more to see than that. AND, it wasn't that big a deal to ME in the moment or I would have said something to the guy's manager. It wasn't worth all that.
If you "constantly thought" I didn't get what I ordered then that's a conclusion YOU inserted. I initially did not say either way. If you were unclear or if that was pivotal to the story for you you could've easily have asked. Politely. I would've answered.
The fact that I received the dishes in no way changed or erased the fact that the server didn't know or thought it wasn't allowed when I ordered. So I'm still perplexed as to exactly what part of my ordering experience receiving the dishes changed. I never said he was rude. I never said he was anything other than incorrect.
If I pay more for something, yes, I do expect there to be a reason for that. Better service and/or better quality are not unreasonable expectations to have. I am never rude, condescending, or in any way unkind to anyone. Not even to you when you've been insulting towards me. I don't ask more than is fair. I don't consider myself special or due anything above and beyond the norm. But, if I'm paying a premium for a cruise plus a premium for a restaurant on said cruise, it's a little startling to have a part of the service that has always been the norm to be off. It stuck out to me. I didn't say a word and brushed it off in the moment. It just stuck out to me. That simple. If I'd thought it was inexcusable (more assertions from you, not me) I would've said something in the moment. I did not.
I never expect or ask for perfection. That's unreasonable. another assertion from you, not me.
Me not cruising on Disney anymore. More assertions from YOU. It's right there in my signature: I have 2 cruises booked with Disney next year. Or did you miss that part?
I brought up these 2 Palo items to illustrate that the premium paid to sail Disney doesn't make them superior to their competition. The service is not flawless. They have added upcharge items to the upcharge venue menu. Again, this is to bring expectations inline with what actually is. In a climate where people feel they pay more to sail above industry standards or for a superior product, people need to know these things. These are things I hear people argue that other cruise lines do which makes them lesser than Disney (especially the upcharge items when people want to throw around the nickel & dime words). Not so. Again, shaaaaaaring iiiiiinfo.
I said the upcharge items that were verbally offered to me in May then I physically saw on the menu last month were for upcharge food. Not pairings. Preset menus don't automatically mean you are buying alcohol pairings. Remy dinner menus? Like that. Food and alcohol pairings are 2 different things. It is YOU who continues to assert that the upcharge items were for alcohol pairings with a price fixe menu. They are not. Upcharge items are food. Food only. Alcohol pairings are additional to that. I've said that plenty of times but you still see what you want. I don't know how else to help clarify that.
And like I said, in May on the WBPC Alvaro stated they were brand new offerings, not on the menu, and he explained them in great detail.
Last month I saw upcharge FOOD offerings in print on the menu. Th night of September 14th at about 8:30 pm to be exact. Maybe they hadn't added them in print yet in July. Maybe they hadn't brought the options to the Dream yet in July. I don't work in that restaurant so I'm unable to speak about July. But you're free to assert whatever scenario you want into the blanks. Maybe you can let DCL they speak in half truths. Whatever. Doesn't bother me.
