Got a survey about fp+ from disney

[999DoomBuggies]

Just got back from our trip and got an email survey. I told them it was great! I had no trouble at magical express. Resort key worked first time. App worked almost flawlessly except once I had to kill and restart it. Entrance to park had one small hitch they resolved in 20 seconds. Lines were great. And the best part was fp+ enabled us to see rides we would have previously skipped! Two thumbs up Disney! Keep the great improvements coming! My one complaint was they lowered the quick service snacks from 2 to 1 a day and no one told me when I purchased it. I gave them a really nasty remark about that change. Because really... If you get a pretzel or popcorn you are going to need a drink. Whoever came up with that should be fired. Everything else about the new system was great though! Love the innovation!

Thanks for compounding the problem

 

[999DoomBuggies]

Under the old system some fp ran out very quickly during the old system. We nearly missed out on toy story when we visited.

So for one ride we change the whole system?

Good call

 

[Sethsmama]

I've not used the new FP+ but in pre-booking my FP options, I see that it's going to suck! I have enough time to do most rides in the parks when we are there and I like to ride some of the bigger rides 2, sometimes 3 times and it looks like the new FP system will make it a lot harder to do that! I got fastpasses for my favorite rides (except for the real bust in the gut with having to pick between Rock N Roller Coaster and Toy Story and then again having to pick between Soaring and Test Track) for late in the day and we plan to get there early to wait in line to ride those first thing before they get too crowded. Before I could ride them early and get a FP for later and ride it later. I just don't like the new way!

 

[prudence64]

So for one ride we change the whole system?

Good call

I'm simply answering the question someone asked of how fp+ made it possible to ride something they hadn't before. I haven't used it yet, so I'm not going to judge it until I do.

 

[Buckeye218]

Not saying I don't believe you, but...

LOL! It's like when someone prefaces a comment with, "No offense, but..."

You know whatever comes next isn't going to be good.

 

[amg35]

Thanks for compounding the problem

Oh, you were serious... sigh....

People are allowed to give both positive and negative feedback and should be able to do so without comments from the peanut gallery....

 

[MickeyOCD]

technically it does make the system better in ways. You can pre book FPs, you can change you FP times, and you have it all loaded on your magic band. The biggest problems or things that make people upset is that you only get three, you can't park hop, and it's two parks have tiers. I have not personally used the system yet but from the concept of it I think it's great. For me 3 FPs is enough yes it is disappointing I can't use them at multiple parks in one day it's not the end of the world. So in many ways the system is an improvement I also think people don't like change Disney wants to put everything together on your card or magic band so it's easier. I think over time CMs will get used to it and repeat guests will get used to it. Again for me FP was never a huge part of my trip but it was nice to have. It makes me sad when I keep saying I'm done I'm not going back but I don't think that will have an effect of attendance at all. Nor will it have an affect on Disney to change anything.

No, "technically" it isn't an improvement, at least not to me nor ti many on here. That you "think" it's an improvement is YOUR OPINION. MY OPINION (and many others like me) is that it is NOT an improvement & it is a downgrade from what we had. I am a super user-abuser, I guess some would call me that. I wouldn't. We used to pull around 6 FP a day during peak. Ride what we liked, cris cross the park riding these rides & picking up FPs as we go. We wouldn't "run" around the parks to get these FP just get them as we went by. MB, MDE, & FP+ Hampered us in more ways than one. If I didn't have hard tix (AP) then I couldn't have gotten into the parks as easy. The MB dropped me & DH off of it. MDE dropped my kids tix (not their MB but the app) & their FP ressies twice. MDE refused to let me charge to my room even though I had it set up to. The only thing that worked flawlessly was, the MB let me in my room every single time. So, I wouldn't suggest only bringing your MB to the parks cause everything's on it. Didn't work that way. Oh, I know it's a test & there will be glitches (REALLY sick of hearing that!) but it's been testing for a yr and these same glitches have been around for a yr. so when is it gonna get fixed? Oh yeah, i hate being restricted to 3 rides on FP & I hate tiering. I love Disney though, just don't think this was a good idea.

 

[Shaden]

Exactly. In the past if I got to the parks at 11, and it can be any park headliner, so leave Tsmm out and replace with soarin or ee in animal kingdom, fast pass are all gone and the only option was a 2 hour line or miss the ride.

This is only true about 1/3 of the year.

Most of the year you can enter the park at 11 and still pull FPs for all the headliners, though TSMM might be gone, or have a late return time.

Glad you had a good time, and enjoyed the system.

 

[EPCOTatNight]

Can't wait to use it next week as it will allow me to park hop for the first time. Rope drop in the morning and FP+ in the evening at a different park.

Sent from my IPad using DisBoards.

 

[eeyoresnr]

I was gonna just sit and watch and learn, but that's just not me... I love Disney, it really is my 'Happy Place', but this FP+ is just for the birds. I have read both sides here, and for us it just won't work. we too use as many as 6 or 7 a day and do multiple parks per day. for the people who have used it and loved it that's great, but with the regular FP it was good for anyone who wanted to use it. now only guests who stay on site can use and the folks who stay off site or live close by and don't need accommodations are pardon my language 'screwed'. if you thought select FP ran out early before they run out twice as fast now because more than half are gone (my opinion) before the park ever opens. and I just read on another thread that Monday the FP lines at MK were wrapped around as long as the regular lines and moving no faster. and the CM responses were sorry nothing we can do. well so how does this work for people when you have to return within your posted time frame?
this is just my thoughts, but people pay lot's of money to go to Disney whether they stay on site or not. and the EMH perks are great and deserved for those who do, but when you are telling someone who isn't staying on site we don't care if you get to ride any of the good rides or not, I have a problem with that. as you can see in my signature we go when we can, but times are tough and for now I can't justify the extra money to stay on site, when I can get a 3 bedroom for less than a night at All Star's. so maybe Disney doesn't care if some people never come back, but I have never known a business who wasn't worried about repeat business.
for us we will not use the FP+ even if they offer it to passholders, and if it gets to where we can't ride our favorite rides, we will stop going... sad

 

[tazadd0420]

Can't wait to use it next week as it will allow me to park hop for the first time. Rope drop in the morning and FP+ in the evening at a different park.

Sent from my IPad using DisBoards.

That is our plan also. Let me know how it works.

 

[sonofanarchy]

At work today, I got a $20,000 decrease in my yearly salary. However, I will be able to choose what days I get paid on 60 days in advance, and be able to do my banking on a new phone app, so it's a definite improvement!

 

[BuckeyeBama]

xxx

 

[diskev]

I think there are extreme examples of this. I obviously know that murder is bad and I haven't murdered anyone so the "don't knock it until you try it" mentality obviously doesn't apply.

I do think however that in the case of the spicy food or FP+ in this situation that unless you have used the system you have no right to complain about it. Maybe whatever spiciness they added just so happens to tickle your tongue and you enjoy it. How would you ever know unless you tried?

You would only tell people you used to like that dish but then they made it spicy so you don't like it. How do you know you don't like it?

Also note that if you choose not to go that's your decision. Disney owes us nothing. They try to lay out an experience that is beneficial to both guests and shareholders. It's hard to please both.

I was totally going to stay out of this thread, but now I can't help it. First, let me clarify my situation: I've used the new system, it's unacceptable and all future WDW trips are on hold until changes are made. Now, having said that, one can VERY easily decide that the system sucks without using it by applying simple logic. Let's say you're a rope dropper and paper FP connoisseur .... you could easily (in the old system) ride TSMM multiple times in one trip to HS without having to wait in long lines. During my last paper FP trip my family rode it four times, three of which were FP rides. With the new system, I can only FP the ride once, and assuming the line balloons at rope drop (which it will) only once in stand by. That leaves me with two rides in one day in the new system (without a crazy long wait). That is a 50% reduction in my ability to enjoy a single ride. In the two years since then, costs have increased. So, by looking at the situation logically, I'm paying more for my day at HS and getting less. Now, I experienced both situations, so I know the reality, but one can VERY easily deduce this on their own.

 

[BuckeyeBama]

Now, I experienced both situations, so I know the reality, but one can VERY easily deduce this on their own.

Yes, but they can also make the mistake that I made. I was a FP- "abuser", hoarder, you name it. I hate to plan anything while on vacation, so booking FP+ ahead of time was not an option. I only went in January because I had so much invested in the races. I was convinced that the trip would be a disaster - maybe our last.

Guess what? I was wrong. In spite of everything that I was right about, I still had an amazing time - one of my best trips ever.

So, yes, you can easily say things like 3 is less than 6 so my trip will suck. But until you try, you don't know if going with only 3 will suck as much as you assume it will. Again, for us, it didn't. For you, it did. Everyone is different, and we generally don't know until we try - even if we think that we know.

 

[Golf4283]

I was totally going to stay out of this thread, but now I can't help it. First, let me clarify my situation: I've used the new system, it's unacceptable and all future WDW trips are on hold until changes are made. Now, having said that, one can VERY easily decide that the system sucks without using it by applying simple logic. Let's say you're a rope dropper and paper FP connoisseur .... you could easily (in the old system) ride TSMM multiple times in one trip to HS without having to wait in long lines. During my last paper FP trip my family rode it four times, three of which were FP rides. With the new system, I can only FP the ride once, and assuming the line balloons at rope drop (which it will) only once in stand by. That leaves me with two rides in one day in the new system (without a crazy long wait). That is a 50% reduction in my ability to enjoy a single ride. In the two years since then, costs have increased. So, by looking at the situation logically, I'm paying more for my day at HS and getting less. Now, I experienced both situations, so I know the reality, but one can VERY easily deduce this on their own.

yea but that doesn't make the system suck. It makes it less catered towards you obviously if you can pull a ton of fastpasses and run around the park riding all the rides multiple times.

 

[diskev]

Yes, but they can also make the mistake that I made. I was a FP- "abuser", hoarder, you name it. I hate to plan anything while on vacation, so booking FP+ ahead of time was not an option. I only went in January because I had so much invested in the races. I was convinced that the trip would be a disaster - maybe our last.

Guess what? I was wrong. In spite of everything that I was right about, I still had an amazing time - one of my best trips ever.

So, yes, you can easily say things like 3 is less than 6 so my trip will suck. But until you try, you don't know if going with only 3 will suck as much as you assume it will. Again, for us, it didn't. For you, it did. Everyone is different, and we generally don't know until we try - even if we think that we know.

I don't doubt that you or anybody else had a great time on your trip. I'm sure I could go back in the new system and try to make the best of it. My problem is I'm not willing to make the best of it. I spend the money I spend for a specific experience. I'm more than happy for Disney to introduce new features that improve my experience. Nothing about FP+ improves my experience. The pre-booking is "nice to have" but doesn't really improve anything for me, and that's before you factor in all the negatives that come with it. Going back to my example, I don't have to go to know that in the new system I lose 2/3s of my FP for a single ride. I don't have to go to know how bad the wait times continue to be for that single ride. I can formulate an informed opinion based on data readily available. And that opinion is just as valid as somebody who experienced it themselves because it's based on fact. If somebody is not willing to accept an informed opinion based on fact, then they should also understand that there may be others who would just as quickly discount their opinion built upon making the best of a situation they had no control over, then deciding afterward it was still "fun".

 

[diskev]

yea but that doesn't make the system suck. It makes it less catered towards you obviously if you can pull a ton of fastpasses and run around the park riding all the rides multiple times.

If I pay the same, or more money and receive less than what I did previously for the same or less money, then yeah that sucks. I don't disagree that the FP+ system caters to a different group. It's quite clear to me that Disney isn't concerned with my business. It's disappointing, but it is ultimately their decision.

 

[BuckeyeBama]

I don't doubt that you or anybody else had a great time on your trip. I'm sure I could go back in the new system and try to make the best of it. My problem is I'm not willing to make the best of it.

Please note that I never suggested that anyone "make the best of it." I simply pointed out that it might be awesome for some people like it was for us.

Was it as awesome as FP-? No. But still awesome. We did not feel like we compromised at all - we just did WDW differently. Different for us did not translate into "making the best of it". And believe me, I thought that is exactly what we were going to have to do.

 

[goofy4tink]

I got that same survey after my one night stay in late January. I have no issue, not a huge one anyway, with the new system. But, I did let Disney know that I really wasn't crazy about the tiring, and absolutely hated not being able to get FP for two parks in one day.
So, for the time being, we will go to one park in the morning, do what we want to do (riding headliners at RD) and then hopping to the park that I have FPs for later in the day.

We seldom pulled more than 2 or 3 FPs in any one park with the old system. I 'get' that some here have managed to get many FPs for the same attraction in one day. However, when Disney changed the way return times worked, it made it nearly impossible to do that. So, for a lot of us, probably the majority, the new system works. Does it work for everyone? Nope. But at least now you can get a FP for a for a time that works for your family, rather than rushing to TSM at RP, getting a FP for 10:00, and having to settle for a much later FP return time for other headliners, like RnRC and TOT.
But, that's just my opinion. That's not to say that this system should work for everyone.