Originally posted by sandy3550
I'm having a little trouble, and don't know how to handle it. I think this person is having buyers remorse & looking for a way to get out of it. A little background info: I listed some back-to-school clothes & this person got into a bidding war at the end and finally won the auction. The shipping was quite a bit ($25-but the box was heavy & had about 25 articles of clothes in it). She is now emailing me, saying she isn't happy with the clothes & is asking how we can resolve this situation. I emailed her yesterday saying that if she would like to return the clothes, that I would refund her money. She emailed back saying that with the postage charges, it would put her out too much money. Can anyone help with how I should respond. I had thought about offering to refund her the shipping charges, but I'm wondering why I should have to pay the $25 just because she is having 2nd thoughts. Did any of that make sense? Anyway, her last email said
[quote: I have NEVER given anyone negative feedback and I really don't want to do that now. Can we work out a more equitable solution?]
I have 100% positive feedback and really don't want a neg, but it sounds kind of like blackmail to me. Any suggestions as to how I should respond will be greatly appreciated.
Thanks, Sandy