I have to admit that I was super nervous about staying at the YC CL after reading so many negative reviews but am so glad we didn't switch.
We checked in yesterday & arrived around 11:00am. Right from the get go we found all the CM's to be wonderful. One of them, Marie, introduced herself and told us that she was so looking a forward to meeting us after she had helped me secure a beer pairing luncheon at Epcot about 2 weeks earlier...I thought that was nice.
Once our room was ready, we realized we'd been given an upgrade to a pool/lagoon view, King Bed from a garden view

. Our room was spotless and in good shape and the view? Yup, Amazing!!
Lounge offerings have been great and plentiful (I'd even give this CL lounge an edge over CR's offerings)...we found the offerings on the 14th floor at CR to be lacking, but that's pretty much the only negative thing we experienced at CR as our stay there was amazing! Back to YC CL lounge...we haven't any any issues requesting beers at any time of the day and were even encouraged to ask for them whenever we wanted one. We've asked for some to tAke back to our room with no issues and haven't felt "monitored" at all. As for the CM's serving the alcohol? That hasn't bothered us at all. Last night, we were heading out to the Boardwalk and DH asked for Kailua on the rocks to go and the CM happily poured him quite the glass full in a styrofoam cup

.
I feel bad for anyone who received not so great service but we have nothing but positive things to say about our stay. Everything has been amazing and I'll be sad to leave in a few days!!!