WSJ's annual airline scorecard

[Brian Noble]

The complete article is probably paywalled; I'm a subscriber, so I'm not sure how much is public. But here is the link:

http://online.wsj.com/article/SB100...89194590.html?mod=WSJ_hpp_MIDDLE_Video_second

Methodology:

The Middle Seat scorecard ranks major carriers each year on a number of key measures important to travelers: on-time arrivals, long delays, canceled flights, mishandled bags, passengers bumped from flights and complaints filed with the Department of Transportation.

Overall rankings:

1: Alaska
2: Delta
3: Southwest/Airtran (combined)
4: USAir
5: jetBlue
6: United/Continental (combined)
7: American

There is also a blog entry that might not be paywalled with some of the details of the full article:

http://blogs.wsj.com/middleseat/201...ustomer-service-in-2011/?mod=google_news_blog