Would you take this situation to a higher, corporate level?

[C.Darwin]

Oh my goodness...how many times did you change rooms? 3 or 4? I don't think I would have spent that much time and energy hauling myself down to the front desk that many times, especially considering it was a 1 night stay. The difference between a king and queen bed isn't that big of a deal. I'm sure the front desk people were looking at a computer screen that said "king bed". I don't think they would keep putting you into the wrong room out of spite.

 

[IceQueen777]

You know, when the staff started insisting that there was a King bed in the room, my first thought would have been that maybe it was changed out and they didn't know. I could see myself LAUGHING at the whole silly situation. Instead of arguing back, you should have just said "You know what, I really believe there is a queen bed in there, but your records seem to indicate otherwise. I really would like to start this whole experience over with a new room. Maybe later on someone should check out Rm 426 so that this situation doesn't happen to another customer."

Problem solved with no drama.

 

[Miss Inga Depointe]

I would have been flipping out! I remember once when a hotel kept telling me that they had given me my room key when they hadn't. What they had done, and my whole family was there and heard it, was say, "Your room isn't ready so come back in an hour".

For three days, all I heard was "well since you lost your key"!!!! I swear, I never came so close to losing it! I just hate it when they just won't admit they made a mistake! I will never stay at that paricular hotel again, and I don't even care if it makes sense. I don't think that people in the service industry realize how agravating this kind of thing can be!

 

[Nancy]

You know what, I'm sorry I posted at all! Maybe I should have posted another thread about crocs, or asked what kind of deodorant people here use!! It seems it's ok to have 950 posts on those threads.

I had a genuine problem at this hotel. This was not a Hotel 6 or anything, for Bicker who says that since the staff is being paid minimally, it's ok to be rude to their customers, that is the kind of service we should expect... give me a break!!!

Yes, we did finally get what we asked and paid for. But that was after we were made to feel humiliated and stupid for suggesting there was anything but a king bed in their hotel. And, we also did NOT get an apology or the call we ASKED for from the manager after we had check in.

It seems funny that everyone would be so "just let it go" here. My gosh if little Johnny did get a towel animal from housekeeping at WDW, everyone is up in arms. Or if your birthday or anniversary was not acknowledged... OMG how horrible!!!

So if it makes you feel better then write the letter and complain. None of us were with you, we don't know how rude the staff was, or what was said or done. All I know is usually when you request a certain type of room there are usually no 100 % guarantee that you get the room you want.

 

[Miss Inga Depointe]

All I know is usually when you request a certain type of room there are usually no 100 % guarantee that you get the room you want.

I think if that were the whole problem, they said, sorry, we only have this queen room for you, there would not have been the problem. But giving her the gaslight treatment (for those of you who are old enough to know what that is! ) was the bad part.

 

[damo]

Personally, I don't think it is a big deal at all and I probably would have been a bit annoyed and then let it go. However, if you feel that, morally, a bigger issue needs to be made, then that is totally your judgement and you shouldn't need our advice to do so. Rely on your own conscience and beliefs for inspiration and guidance.

 

[Miss Inga Depointe]

I think it's OK if she just wanted to commiserate a little! When I am annoyed about something, my friends know their lines.

Your friends are supposed to say, "That sucks!" Not, "Stop whining!"

 

[phorsenuf]

I think it's OK if she just wanted to commiserate a little! When I am annoyed about something, my friends know their lines.

Your friends are supposed to say, "That sucks!" Not, "Stop whining!"

Whining/venting is one thing, but she came on here asking if she should contact coporate and people gave their opinions.

Once again its that case of you don't agree with me so I'm taking my toys and going home.

I know that sounds harsh, but there seems to be alot of that going on lately around here.

 

[Disney Doll]

THANK YOU TIGGER1! At least you get it.

The rest of you... well I have nothing more to say. I posted a situation just looking for some feedback. Instead I just got attacked and belittled (not by all, thank you). For those who were wondering, why anyone is bothering responding to this thread, well those comments are just plain, rude. If you didn't think the thread was worthy of a response, then why did you respond.

Actually, you posted for validation of what you have already determined you will be doing. You posted for opinions. You got them. Some agree with you and some disagree with you.

If you don't want to hear the answer, don't ask the question. Sorry you think some folks were rude. Some probably were. It's easy to be rude on the Internet...anonymity is a wonderful thing, epecially for those who don't have the courage of their convictions in face-to-face situations.

if you feel like you need to take it higher, then take it higher. Why do you care what the DIS people think? You were there. We weren't.

 

[kdibattista]

Yes she finally got when she paid for, after being called a liar and making a stink. She should have gotten what she paid for without having to fight for it...

Wouldnt you be upset if you ordered a size 14 coat online and when you got it it was only a size 12. So you call the customer service and they tell you now you are wrong, they sent you a size 14.. You check the tag again, tag says 12...

but hey i dont see the big deal, save it for when you lose a few pounds......

no you would complain until they sent you the right size and you would be upset if they charged you shipping on their mistake right?

its the same thing.........

If the size 12 fit (as I'm assuming a queen bed fits the OP and her DH since they have it at home) and the company also sent me a matching scarf at n/c (I requested it when I ordered it but could not be promised because of limited stock), then no, I would not make a big stink about not getting the size 14.

I guess it really depends if it's truly worth it. For me, it would not be but only you can answer that.

 

[Minnesota!]

I think you over reacted.

 

[Miss Inga Depointe]

If the size 12 fit (as I'm assuming a queen bed fits the OP and her DH since they have it at home) and the company also sent me a matching scarf at n/c (I requested it when I ordered it but could not be promised because of limited stock), then no, I would not make a big stink about not getting the size 14.

I guess it really depends if it's truly worth it. For me, it would not be but only you can answer that.

But what if they sent you a size 12 and you sent it back saying you needed a size 14 and they kept sending the 12 back to you telling you it was a size 14? Wouldn't you start getting a little ticked off?

Isn't that what really got her mad?

 

[nuke]

You know, when the staff started insisting that there was a King bed in the room, my first thought would have been that maybe it was changed out and they didn't know. I could see myself LAUGHING at the whole silly situation. Instead of arguing back, you should have just said "You know what, I really believe there is a queen bed in there, but your records seem to indicate otherwise. I really would like to start this whole experience over with a new room. Maybe later on someone should check out Rm 426 so that this situation doesn't happen to another customer."

Problem solved with no drama.

That's how I would have handled it as well.
They obviously had in their records that the room had a king so of course they are insisting it's a king. I would have laughed it off and probably not even changed rooms but whatever floats your boat.

 

[Miss Inga Depointe]

You know I think the people who said that only Mercy was there and who cares what anyone else thinks said it best. It's so easy to say, "I wouldn't have gotten upset" when we weren't there and we didn't see the looks on people's faces or here the tones in their voices.

Whether I would have gotten upset depends on alot of variables. How they talked to me, what kind of mood I was in to begin with, whether there were other things besides this one issue that had upset me, etc.

But what it boils down to is that if I was ticked off enough never to want to stay there again, don't you think the hotel management would want to know that? I'm really not the kind to write letters about things, I just tend to never give the person my business again.I'd think if I owned the place I'd want to hear the complaint and decide for myself if it was a valid complaint rather than just lose customers.

Edited to add, the question she asks is "should I complain?" not "should I be upset?". The answer to the first question, I think, is "yes you should if you are upset." The answer to the second, only Mercy knows the answer to that.

 

[PhotobearSam]

I own a MOTEL / Chalet business and I WOULD NEVER have made a customer feel that way and if I did, I would have made it right...

It's not a LITTLE thing if you are made to feel like a liar...

 

[Nancy]

You know I think the people who said that only Mercy was there and who cares what anyone else thinks said it best. It's so easy to say, "I wouldn't have gotten upset" when we weren't there and we didn't see the looks on people's faces or here the tones in their voices.

Whether I would have gotten upset depends on alot of variables. How they talked to me, what kind of mood I was in to begin with, whether there were other things besides this one issue that had upset me, etc.

But what it boils down to is that if I was ticked off enough never to want to stay there again, don't you think the hotel management would want to know that? I'm really not the kind to write letters about things, I just tend to never give the person my business again.I'd think if I owned the place I'd want to hear the complaint and decide for myself if it was a valid complaint rather than just lose customers.

Edited to add, the question she asks is "should I complain?" not "should I be upset?". The answer to the first question, I think, is "yes you should if you are upset." The answer to the second, only Mercy knows the answer to that.

And that is pretty much it in a nut shell...we were not there, she was. She is the only one who knows what tones were used towards her and her DH. If someone feels that strongly about something then I would write the letter. Might not do any good, but it might make you feel better.

 

[Mercy]

I own a MOTEL / Chalet business and I WOULD NEVER have made a customer feel that way and if I did, I would have made it right...

It's not a LITTLE thing if you are made to feel like a liar...

THANK YOU!!! And wouldn't you want to know if a staff member spoke that way to a customer? The girl on the phone when we first called down, was extremely rude in her insistance that we didn't know what we were talking about. And the fact that her, the guy that check us in and the manager, were ALL insisting that we were wrong, in front of a lobby of customers.

That is what made us mad. Not the bed size itself. Even though according to the entire staff, their hotel ONLY had king beds, and that is what I booked.

This whole thread has got me MORE upset than the hotel incident itself. The fact that it is real easy to be rude, condesending, and judgemental when you are hiding behind your computer!

To those who offered constructive advice, whether you think we had a beef or not... thank you also. I can't believe this thread turned as ugly as it did... shame on you all.

 

[Nagle]

To those who offered constructive advice, whether you think we had a beef or not... thank you also. I can't believe this thread turned as ugly as it did... shame on you all.

Oh grow up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you only want opinions that back you up, please put it in the title. You have complained about just about everyone who disagreed with you, which is more than half of the replies.


SHAME ON YOU

 

[IceQueen777]

To those who offered constructive advice, whether you think we had a beef or not... thank you also. I can't believe this thread turned as ugly as it did... shame on you all.

There were very few posts that were straight up rude. The rest were people who disagreed with you. You are overreacting to this thread, so now I find it hard to believe that you didn't overreact in the hotel.

I did not think this thread was ugly until now. "Shame on you all"? Come on... who is being condescending now?

 

[Miss Inga Depointe]

How about shame on the person who has twice now resurrected this sad thread? How about that?