Would this bother you?

[ariane37]

Just wanted to say that, with the exception of the towel animals, I think all your complaints are valid. If I happen to miss some toothpaste, or some crumbs somewhere in the room, I DO expect housekeeping to clean it. I try picking up clothes and tidying the bathroom/ kitchen counters before we go out for the day, but sometimes I miss things or am in a rush, especially at Disney. I'm on vacation after all, and they are working! We had mold in the shower when we checked in at BWV in 2010. Called/asked at front desk for 3 days to have it cleaned but housekeeping never did. Wrote email when we got home, got a phone call 2 days later and we were offered a free 3 night stay at any deluxe villa to use within 2 yrs. I do think they care; some staff just more than others. I would definitely make my complaints known (except the towel animals).

 

[Glennie5]

Gasp - no towel animals I get wanting your room cleaned properly but maybe just let the no towel animals go.

 

[chloelovesdisney]

Your complaints are valid imo, they do usually do basic cleaning like wipe the sink and counters. I guess we've been lucky, we always get at least one towel animal, nothing elaborate but still a nice touch. Although not required or expected, it's always a nice surprise (and we add something extra to their tip).

 

[WanderlustNZ]

I also think your complaints are valid. When I arrive in a hotel room I don't want 'souvenirs' from previous guests. I don't think it's too much to ask for their hair, bottle caps, coffee spills and melted ice to be removed before you arrive.
Unlike others, I also don't think it's asking too much for a few toothpaste smears to be wiped away. I don't know what it's like in the U.S., but here in NZ it's generally expected that sinks will get a full wipe down each day when the room is cleaned. My family would never intentionally make a mess around the sink and are generally very tidy travelers. However when we are paying for the luxury of not having to clean for a week or two, if there is a bit of toothpaste or soap scum lying around the sink I would hope it would get cleaned away.

 

[momof1princess]

yes, OP, i'd be bothered by the state of the room as well (we rarely get towel animals, so i don't even think about that). not sure where you're staying, but, on our last trip (in september, one night, for DD15's birthday), we stayed at POP, and, when we got to our room (we checked in about 7:00am), it was obvious it had either not been cleaned, or was just given a swipe and a promise. there were no clean towels, dried urine on the toilet seat, the floor obviously hadn't been vacuumed, and there was trash on the table from the previous guests. unfortunately, i didn't notice any of this until we got back to our room that night, so we had to call housekeeping for towels (and the person on the phone sounded REALLY put out that we expected to be brought towels so we could shower), and i had to clean the toilet seat and throw away the trash myself.

now, in the grand scheme of things, only the dirty toilet seat is a really big deal; however, i pay more to stay on disney property-if i wanted to stay at an obviously dirty hotel, i could pay much less.

i will say, we've stayed at POP 7-8 times, and this was the first time our room had ever been less than spotless.

 

[Mom23Disneybelievers]

I do not think that a clean room is an unreasonable expectation. Towel animals are an extra, so they shouldn't be expected. Ice machines are unrelated-an issue to be mentioned at the front desk.

I do not like clutter or things out of place, especially when staying in a hotel room with limited space. I do not keep things laying around on the counter tops or night table etc.. If you walk into the room, you can barely tell that a family is staying in the room. Everything is put away and neat. With that said, it becomes very obvious when the room is not cleaned well. That is my tip for ensuring a good cleaning from houskeeping or mousekeeping.

My suggestion would be to go to the front desk with pics in hand from your cell to show them. Also- no tipping needed in this case. No tip earned IMO. No matter what the response is from the front desk- let it go and enjoy your vacation. Don't let a negative situation distract you from the point of being on vacation.

 

[maxiesmom]

I would stop tipping if you aren't getting exceptional or even good service. I don't think the paint drips are a housekeeping issue, but everything else seems reasonable. don't let this spoil your vacation!

I agree, but I would add that towel animals are a nice perk, and you can't depend on getting them. Paint drips wouldn't bother me. The leftover extras from the previous guests would bother me.

Missed toothpaste from my own kids? I'd clean it up without a second thought. Not a biggie.

 

[hereyago]

Yes it would bother me.not the towel animals or the paint drips(which it wouldn't fall on housekeeoing to correct that is a maintenance type issue) but the other things yes. However,speaking as a former housekeeping inspector, this was really a lack of inspection then the housekeeper issue especially after the complaint was made an inspector should have gone in and made sure the cleanning issues were taken care of. You pay for a room where housekeeping is a daily service yes your sink should have been cleaned. Water in ice bucket and hair are big no nos. I would agree with taking pictures and since it is a call center go directly to afront desk and speak with a manager.

 

[ladybug0506]

I also posted on the resorts board:

We are here now, actually have been here for 5 days, and I have had to call housekeeping 3 times about our room, mainly the bathroom area not being cleaned properly.

When we checked in there was some dirt/dust loose toilet tissue and a bottle cap on the floor behind the toilet.A coffee spill in the grout under the sink, and various white paint drips on the floor in the bathroom/vanity area. Dirt dust and hair, not belonging to us in the corners etc.

I called mentioned all of the above thing, and asked for extra towels.
I got the extra towels.

Day 2 I called again, and also mentioned the ice makers (all 3) in our building weren't working, plus our ice bucket had water in it left over from the previous guest! ( we dumped and cleaned that because we wanted to use it, but had to trek all the way down to the next building for ice.)

Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.

When we got back, the bottle cap was gone, along with the toothpaste blob, but not the smear.


This is disheartening to me when we return to our room, weary and tired. I want to see things clean, not want to clean them myself!!!!

Also, my kids have been super disappointed because there have been no towel animals!!! not one! not even the towel Mickey head that is usually on the bed when we check in. I know these aren't a neccessity, but they always added to the magic. We got spoiled last year with a different one each day.

I want to say, I have been tipping our house keeper 4-6 dollars each day, but I am seriously considering putting anend to that.

Should I bother to go to the front desk to complain?

We check out Saturday.
WWYD?

I was just wondering, what did you decide to do? What was the outcome? Did things get better?

 

[lovingeire]

I hope things got better for you! I understand being disappointed about the towel animals, but I also understand expecting a clean room when you check in! Housekeeping is actually a cleaning service so your room should be clean when you arrive. We are pretty tidy guests, but when we're in a hurry to get out the door and trying to convince our tween son to brush his teeth the last thing I'm worried about is toothpaste in the sink! If there was some I'd expect housekeeping to clean it because it is there job. I'm not paying thousands of dollars and leaving them tips to take a nap in my room. The tips are for a job well done and if the room isn't being cleaned they're not doing their job. (Paint & towel animals not included, although towel animals are awesome,)

 

[ccgirl]

I have a couple of friends that work in housekeeping in two different national hotel chains.

I think there may be some confusion of what housekeeping does. They do not clean the room from top to bottom on each night of your stay. They do clean it top to bottom between each guests stay. They do not change your sheets/blankets every day. They do, however, make your bad every day. They will usually vacuum every day or every other day. They will also replenish towels/toiletries every day.

I realize this can vary from hotel to hotel, which is why I said usually. YMMV.

 

[Bob NC]

Many of those things would bother me.

Housekeeping should be expected to clean your sink/counter and clean your bathroom floor daily.

I can't understand the people that don't think this is part of a housekeepers job.

The Disney defenders are out in full force.

On the other hand, we always get towel animals, but, I don't look at it as an "expected" perk, and wouldn't give it a second thought if we didn't get one.

 

[maxiesmom]

Many of those things would bother me.

Housekeeping should be expected to clean your sink/counter and clean your bathroom floor daily.

I can't understand the people that don't think this is part of a housekeepers job.

The Disney defenders are out in full force.

On the other hand, we always get towel animals, but, I don't look at it as an "expected" perk, and wouldn't give it a second thought if we didn't get one.

I think cleaning the room is the housekeeper's job. However I don't think a missed blob of toothpaste is worth getting in a tizzy over.

 

[4HppyCamprs]

I think cleaning the room is the housekeeper's job. However I don't think a missed blob of toothpaste is worth getting in a tizzy over.

While I understand that missing a blob of my own toothpaste in itself is t huge it along with the other missed things would make me wonder if the maid cleaned at all.

Sent from my iPhone using DISBoards

 

[Bob NC]

I think cleaning the room is the housekeeper's job. However I don't think a missed blob of toothpaste is worth getting in a tizzy over.

I may be wrong, but I think in addition to the blob of toothpaste the OP also mentioned dust, dirt, hair, a coffee spill, a bottle cap, etc.

Just sayin'

 

[robinb]

I think cleaning the room is the housekeeper's job. However I don't think a missed blob of toothpaste is worth getting in a tizzy over.

No, but it's the blob of toothpaste on top of everything else. It took three days and repeated calls for Housekeeping to clean:

* Dirt/dust at check-in
* loose toilet tissue
* a bottle cap on the floor behind the toilet
* A coffee spill in the grout under the sink
* Dirt dust and hair, not belonging to us in the corners etc.
* ice bucket had water in it left over from the previous guest

Day 3 we headed to the park, when we got back, there was still all of the above, plus a toothpaste blob on the counter (darn kids) and smear on the inside rim of the sink. They said they would send someone down while we were at the pool.

When housekeeping FINALLY came to clean what should have been ALREADY clean when the OP checked in I would have expected them to make sure everything was spotless. Not just a slipshod job like they had been doing. The fact that they missed the smear after being called in to do an emergency afternoon cleaning would indeed put me into a tizzy ... and I usually don't get into a tizzy about toothpaste smears and blobs.

 

[maxiesmom]

I may be wrong, but I think in addition to the blob of toothpaste the OP also mentioned dust, dirt, hair, a coffee spill, a bottle cap, etc.

Just sayin'

Agreed, but that is not what you mentioned in the post I quoted.

As I said before, the stuff left behind from previous guests would bother me. Housekeeping missing a smear of my own kid's toothpaste would not even merit a mention.

 

[WantToGoNow]

Last October when we checked into CSR the room was very dusty - and we had requested an allergy cleaning. The next morning I found a used condom and tissue under the edge of the bed. I walked to the front desk and we didn't have a speck of anything in that room for the next 10 days. We also had extra toiletries and towels, towel animals every day and the kids toys were arranged doing interesting things.

 

[Bob NC]

Agreed, but that is not what you mentioned in the post I quoted.

WHAT?

Here is your entire post:

I think cleaning the room is the housekeeper's job. However I don't think a missed blob of toothpaste is worth getting in a tizzy over.

 

[disneymomoftwins]

We dont allow housekeeping into our room. We bring our own blankets and make up our beds. I had just rather clean our room myself instead of having someone in our room. It actually only takes about 10 minutes each day. My husband usually goes and gets our towels and wash rags from the housekeeping cart. I guess I just have a thing about someone else being in our room with our stuff.