I'm so sorry to hear about your family's terrible experience. DH and I love the WP Cafe and it is currently on our "definitely go" list for each trip. In fact, I'm on hold right now waiting to make an ADR for WP Cafe for the last day of our December trip. We've had dinner there twice and had great servers each time. I love the macadamia nut crusted chicken -- and ordered it both times! I can't remember what DH ordered each time but I know he enjoyed each meal. It sounds like the place is really hit or miss, depending in larger part on the server (I'm thinking). I am going to keep my fingers crossed that our next meal there is just as great was our prior two meals.