With the recent Wegoshop mess...

[Mary2816]

Does anyone know if there are any other services available to deliver groceries? We are arriving on 12/3 and wegoshop is confirmed for delivery, however, now I'm not comfortable with this idea. I have not sent in my grocery list yet and I'm doubtful that I will. Any ideas? Thanks.

 

[CarolA]

Haven't heard of any, but I swear I am half tempted to move to Orlando and start one.....

 

[TammyAlphabet]

Haven't heard of any, but I swear I am half tempted to move to Orlando and start one.....

I hear ya!

 

[spiceycat]

okay I have a reservation offsite Nov 25 staying until Nov 30 (could stay until Dec 2)

I will have my car - if anyone wants me to take them to grocery store during that time period - just send me a pm or email.

I am leaving Nov 25 at 3 or 4 am in the morning - so don't wait!!!

 

[SylviaL]

spiceycat -- you are a SWEETHEART!!!

 

[Alicnwondrln]

Haven't heard of any, but I swear I am half tempted to move to Orlando and start one.....

HAHAH i was thinking the same theing
cna you imagine what an awesome business that would be if you ran it right

 

[Alicnwondrln]

netgrocer.com and theres another one to
it was on the resort board earlier

 

[DVCconvert]

cna (Can) you imagine what an awesome business that would be if you ran it right

OTOH -- can you imagine how ruthlessly you'd be chewed into little bits and spit into a pot of boiling oil if things didn't go exactly as you'd wished they had by some members of the internet public?

 

[kathleena]

OTOH -- can you imagine how ruthlessly you'd be chewed into little bits and spit into a pot of boiling oil if things didn't go exactly as you'd wished they had by some members of the internet public?

 

[ryanmilla]

Goodings.com has an online grocery site for delivery. But I hear they are a bit more expensive. I am trying to figure out an alternative myself. Right now I am thinking of taking advantage of the grocery stop by our car service....yes, we are still doing the car service instead of Magical Express. It is a surprise trip and just like the personal service.

 

[melk]

I haven't read the wegoshop threads, although I did see their apology on the budget board.

We used Albertson's on the way from the airport. I faxed the list the day before and it was ready to go when I got there. They just totaled it up, bagged it, I paid for it and was out of the store in 10 minutes. It was our third experience with them and I would recommend them.

 

[CarolA]

OTOH -- can you imagine how ruthlessly you'd be chewed into little bits and spit into a pot of boiling oil if things didn't go exactly as you'd wished they had by some members of the internet public?

Yeah, but it's been my experience that a true apology (not making excues just admitting you screwed up) and doing your best to make it right tend to overcome even the internet public. I have seen it happen a lot.

I tend to ignore the "one time" horror stories. Anyone can have them and some folks are impossible to please. (You know the type. They go to Disney LOOKING for things to complain about....)

 

[SoCalKDG]

Yeah, but it's been my experience that a true apology (not making excues just admitting you screwed up) and doing your best to make it right tend to overcome even the internet public. I have seen it happen a lot.

I tend to ignore the "one time" horror stories. Anyone can have them and some folks are impossible to please. (You know the type. They go to Disney LOOKING for things to complain about....)

What may seem to be an apology to some people seems like excuses to others. Depends on each person. For some a sorry is all thats needed, while for other people nothing short of everything being free makes them happy.

Whats interesting is when people that haven't even been wronged jump into the fray. It always funny when you read about how bad WDW is doing this or that and then you find out that this person hasn't even been to WDW, they are just feeding off of others experiences.

 

[CarolA]

No an apology is when you go "I am sorry, I screwed up. What can I do to make it right?" Over the years I gave away a lot of free dry cleaning for example, but it paid for itself in customers who forgave us for being late with their clothes even if we had a valid reason. (Power outages, FIRE! etc... We once had a fire in the store next to us which made us have to shut down. Everyone whose clothes were due that day got thier dry cleaning free as an apology for the delay. Was it our fault? No, we didn't set the fire. However, all we said was we are sorry we are late it's on us.)

Not, my kids were sick, my dog was sick etc... Those are reasons. They may be VERY valid, but they really aren't the customers concern and in truth should not be shared with the customer. Chances are they don't really care LOL!

 

[mamatojon]

No an apology is when you go "I am sorry, I screwed up. What can I do to make it right?" Over the years I gave away a lot of free dry cleaning for example, but it paid for itself in customers who forgave us for being late with their clothes even if we had a valid reason. (Power outages, FIRE! etc... We once had a fire in the store next to us which made us have to shut down. Everyone whose clothes were due that day got thier dry cleaning free as an apology for the delay. Was it our fault? No, we didn't set the fire. However, all we said was we are sorry we are late it's on us.)

Not, my kids were sick, my dog was sick etc... Those are reasons. They may be VERY valid, but they really aren't the customers concern and in truth should not be shared with the customer. Chances are they don't really care LOL!

I just wanted to let you know I totally see what you are saying, I don't think you are saying at all that Eric and Becca are jerks or purposefully ruined peoples grocery deliveries or are just lazy. I hear you saying that in order to have a succesful business, these are the things that must be in place: communication, honesty, and a sincere desire to make things right to keep the customer. Making things right doesn't neccesarily mean "giving it away free" it just means making the customer feel as if you really do have concern over their predicament and are willing to try and fix it somehow. A simple unqualified apology can really work wonders! Word of mouth can build or break a business, especially one that probably gets a lot of repeat customers or referrals. I know that I for one won't use them because I don't want to run the risk that I'm left high and dry - however I do hope that they succeed and people do use them since it seems like people really like them and I hate to see a business fail. Unfortunately that is what happens sometimes. I think your idea of a break between owners really would help to distance the new owners from the old - even if the old owners are still going to be acting in an employee capacity - and could go a long ways towards giving the new owners a leg up. I hope it works out for them.

 

[mamatojon]

.
Whats interesting is when people that haven't even been wronged jump into the fray.

Well, for me, I've followed this thread with great interest because I have seriously considered using them in the future. Just like when purchasing on ebay - I can look at someone's feedback and see if they are a reliable seller. If they have a lot of negative feedbacks I certainly don't need to try them out and be wronged to have an opinion that I shouldn't do business with them. Same applies here.

 

[CarolA]

I just wanted to let you know I totally see what you are saying, I don't think you are saying at all that Eric and Becca are jerks or purposefully ruined peoples grocery deliveries or are just lazy. I hear you saying that in order to have a succesful business, these are the things that must be in place: communication, honesty, and a sincere desire to make things right to keep the customer. Making things right doesn't neccesarily mean "giving it away free" it just means making the customer feel as if you really do have concern over their predicament and are willing to try and fix it somehow. A simple unqualified apology can really work wonders! Word of mouth can build or break a business, especially one that probably gets a lot of repeat customers or referrals. I know that I for one won't use them because I don't want to run the risk that I'm left high and dry - however I do hope that they succeed and people do use them since it seems like people really like them and I hate to see a business fail. Unfortunately that is what happens sometimes. I think your idea of a break between owners really would help to distance the new owners from the old - even if the old owners are still going to be acting in an employee capacity - and could go a long ways towards giving the new owners a leg up. I hope it works out for them.

BINGO

I bet these guy are really really nice. I do feel sorry for them since I think they just bit off more then they can deal with. The profit margin here can't be great and the work is hard......

one of the hazards of being self employed is that if you get into so you can have "more time for your family" etc. you are probably going to be either not real successful or discover you actually have less time.

I have several friends who are self employed doing the same basic type of thing I do. They make a little more then I do, but they put in a LOT more hours for it. So far the trade off has not been worth it to me.

I actually noticed on the www.wdwinfo.com home page an add for Garden Grocer so I clicked. I think thier business model may make more sense in that they operate more like Net Grocer. Here's the list we have, pick and choose. Otherwise you do wind up with visiting several stores, having to make decisions for folks you don't know etc... The prices for Garden Grocer were a little high but for what I would need not terribly out of line....

The wegoshop model was actually designed for "Recurring" customers as I read their info. So that the shopper who shops for you at home would probably become familar with your "likes" etc and could be more efficient. This "picking and choosing" for strangers where you don't develop a long term relationship is probably more labor intensive for less long term gain.

Plus I noticed the wegoshop in my area has a lot of "add ons" that are probably pretty profitable. (Dry Cleaning pick up drop off, and other personal services! So if they are already making one stop at your house they might be doing three of four things and picking up a good amount of "Service fee" ) There is no way to develop that with the Disney Resort guests....

 

[mamatojon]

BINGO

I actually noticed on the www.wdwinfo.com home page an add for Garden Grocer so I clicked. I think thier business model may make more sense in that they operate more like Net Grocer. Here's the list we have, pick and choose. Otherwise you do wind up with visiting several stores, having to make decisions for folks you don't know etc... The prices for Garden Grocer were a little high but for what I would need not terribly out of line....

I just looked at this - not bad actually, it looks like 10$ fee until 200$ and then it is free. They make their money by just setting prices for the merchandise that are marked up from their purchase price. I like that you would know exactly what you are getting and how much you are charged up front. I agree that it looks like a more stable, less chaotic business model. They could probably buy in bulk at Costco for some of the non perishibles thus cutting their shopping time down.

 

[bwv4me]

Oooooh ... what happened with wegoshop? We used them in late August and loved their service. They were at our room within an hour of us checking in, and I thought their prices were very reasonable. I also found them to be friendly and accomodating.

 

[Scotch]

I must say I am intrigued by gardengrocer.com. It looks like they just started this summer. They carry a good selection of products/brands and the prices are not that bad and I really like seeing everything available along with prices in advance. (While we had good service the last time we used wegoshop in May, I recall being a bit disturbed that they didn't have the store receipt available for us so no way to verify the total price and certainly no way to know prices in advance.) I'm considering giving gardengrocer.com a try for our 12/10 trip. Of course I wish someone else on DIS has had some experience with them!