Will I have the same guide?

[3girlsfun]

With the discussion about calling your guide to tell them you bought resale, it came to my mind. When I call in to make reservations and such, will I talk to the guide, or will it be someone completely different? Also, when we add on, I expect we will be buying directly from Disney so make sure we can get the same UY and such. We are planning to add on with small 50 point contracts. Will we get the same guide then?

I don't know, I feel bad. I have been calling and asking our guide questions for about 10 months, and then even had Disney run my credit and everything. Then, we found a great resale contract, and are waiting on ROFR. I feel bad for him bc he put so much work into us. But, in the end, saving $4k was worth it for us!

 

[Deb & Bill]

A guide is nothing more than a salesperson. Their sole role is to get you to buy more and more points.

When you make a reservation you will not talk to a guide. You will talk to a Cast Member at Member Services.

You will be assigned a guide once your purchase is completed. And their goal will be to get you to buy more points. It may or may not be the first person you talked to.

 

[Buckeye Fan]

We were in the exact same boat. Once we closed, we were assigned our original guide. I've only spoken with him once since we cancelled the contract, but we've added on through resale twice since then. To Deb & Bill's point, I've really never had to.

Seriously, don't sweat over it. These ladies and gents have plenty of people who buy from them, and plenty who don't. I read so many times on here where people buy on a whim, and then have buyer's remorse and cancel or go the resale route. To be in sales, you have to have thick skin, and sure, they are going to try and retain the sale. However, as soon as you signed the contract and walked out the door, they were on to their next potential sale. It's just the nature of the beast, so hope that makes you a feel a little better about it!

 

[ORD2KOA]

We originally purchased in 1994 and I've talked to my "guide" maybe 3 times over all those years. I think of him as a real estate agent or car salesman. No need to be in touch with him at all, really.

 

[Havana]

Our resale contract just entered the DVC system yesterday, and I got an email from our original guide (when we bought direct) congratulating us on the purchase.
It went on the same member number, so I suppose he saw the updated account.
That was very nice. I certainly wasn't expecting that.

 

[3girlsfun]

I am sure he is not sitting around thinking of me. Thatnk you for the perspective everyone. I guess my dh being a salesman for so long makes me think about it.

 

[eyeheartgoofy]

When we were trying to decide between resale and direct purchase, I spoke with a guide several times. In the end, we wound up purchasing resale. I was assigned the same guide I spoke to about purchasing from Disney - I'm not sure if it was a coincidence, or what.

But, anyway, it's been nearly 5 years and I have never spoken to my guide. I get offers and mailers all the time with his name on it, but I've not spoken to him. (and I'm okay with that!)

 

[Lynne M]

I've been a member since 2001. I haven't talked to my guide since I put down the deposit.

You'll call Member Services for points stuff (reservations, banking) and Member Accounting for the financial stuff (loans and maintenance fees).

 

[ORD2KOA]

A guide is nothing more than a salesperson.

Does anyone know or remember? I'm thinking that the salespersons weren't originally called "guides" when we bought at OKW. Of course that was before the other DVCs were built.

 

[Mtnman44]

Don't feel bad. DVC's direct prices are too high, so you haven't done anything wrong by shopping around and buying resale.

DVC is trying to stop the hemorrhaging by making two levels of DVC ownership, those that pay direct and resales. Depending on how much value they provide for Direct, this may provide a short term boost, but in the end this makes everyones' ownership less valuable (lower marketable value), and thus will still put downward pressure on the direct purchase price. IMHO

 

[Deb & Bill]

Does anyone know or remember? I'm thinking that the salespersons weren't originally called "guides" when we bought at OKW. Of course that was before the other DVCs were built.

We bought in 1997 and they were called Guides then.

 

[friends with mickey]

Does anyone know or remember? I'm thinking that the salespersons weren't originally called "guides" when we bought at OKW. Of course that was before the other DVCs were built.

I found our original salesperson's business card from 1992. There were only three sales people at that time and they were called guides. The DVC logo was different also, it used to have three mountain peaks instead of two like the current logo. Mickey was red instead of gold. The MF's for 1993 were 2.47 and tickets to the parks were included with your reservation. Those were the days.

 

[ORD2KOA]

I found our original salesperson's business card from 1992. There were only three sales people at that time and they were called guides. The DVC logo was different also, it used to have three mountain peaks instead of two like the current logo. Mickey was red instead of gold. The MF's for 1993 were 2.47 and tickets to the parks were included with your reservation. Those were the days.

Thanks!! Good sleuthing. I just couldn't remember.

I do remember the three mountain peaks and never understood why that changed, but I'm not a marketing expert.
;-)

You're not kidding about those being the days!!! When we bought OKW, the free park hoppers through 2000 was the incentive that got us to sign on the dotted line.